Bug appears for both beta and normal version of Deezer since a few month.
Please fix. This is working for me with Spotify, Google Play Music and many other music player apps.
Best answer by Rudi
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Chromecast not working for Onkyo devices
I have a couple of Onkyo devices with built-in Chromecast functionality. However, this is not working with Deezer. When I try to play on the Onkyo via Chromecast, Deezer states "loading" and never finishes, or only plays very short sequences (few seconds) of audio before loading again.
Bug appears for both beta and normal version of Deezer since a few month.
Please fix. This is working for me with Spotify, Google Play Music and many other music player apps.
Bug appears for both beta and normal version of Deezer since a few month.
Please fix. This is working for me with Spotify, Google Play Music and many other music player apps.
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Userlevel 7
+7
Thanks for coming back and sharing your experience and kit with us
Our public API will be improved soon, we're working on it too 
Userlevel 7
+7
Hmm, that's quite odd, you have the latest version
Have you also checked if the Onkyo has any firmware updates available? I know you mentioned the other service works well, but we've got a new integration. Let me know!
Userlevel 7
+7
Thank you for your honest feedback 
Userlevel 7
+7
Sorry we're unable to provide a better casting experience to your Onkyo at the moment 
- Product Team
- 10 replies
-
17 December 2018
Hello @jaywalker ,
We are sorry to hear that you're encountering issues with Google Cast on Deezer.
We currently focus on improving experience with Google Cast and your feedbacks are welcome :)
Just to be sure that your issue is well understood, could you confirm whether you are experiencing intermittent gaps in the middle of audio tracks OR are the tracks only playing for a limited amount of time (~30s) before switching to the next one ?
We would also be grateful if you could provide us with a few more inputs:
Gabriel
We are sorry to hear that you're encountering issues with Google Cast on Deezer.
We currently focus on improving experience with Google Cast and your feedbacks are welcome :)
Just to be sure that your issue is well understood, could you confirm whether you are experiencing intermittent gaps in the middle of audio tracks OR are the tracks only playing for a limited amount of time (~30s) before switching to the next one ?
We would also be grateful if you could provide us with a few more inputs:
- type of Deezer account (Premium or Elite)
- audio quality selected for casting (see in Settings -> Audio settings -> "Streaming to devices"
- models of Onkyo devices you use
- bandwidth of internet connection used by your Onkyo devices
Gabriel
Deezer premium, which I now quit due to this issue.
I have an Onkyo TX-NR676E, TX-NR575R, and CS-N575D. All show the same behavior: Typically, it is not possible to connect at all. Deezer tries for ca. one minute, than crashes or stops trying.
Sometimes it connects, but stops playing after a few seconds. In this case the app shows that it is trying to reconnect, which fails.
I can reproduce this error with all available settings for audio quality for casting in Deezer.
The Onkyos are connected to a 50 MBit/s DSL internet connection, all sharing the same local network.
I hope this helps to resolve the issue.
I have an Onkyo TX-NR676E, TX-NR575R, and CS-N575D. All show the same behavior: Typically, it is not possible to connect at all. Deezer tries for ca. one minute, than crashes or stops trying.
Sometimes it connects, but stops playing after a few seconds. In this case the app shows that it is trying to reconnect, which fails.
I can reproduce this error with all available settings for audio quality for casting in Deezer.
The Onkyos are connected to a 50 MBit/s DSL internet connection, all sharing the same local network.
I hope this helps to resolve the issue.
Userlevel 7
+7
Hey
Sorry for the way you feel and for my reply in English - Russian isn't supported in the community at the moment. We've been working on a new integration for months and we're almost there. We should expect more updates by the end of the year :thumbsup_tone2:
Userlevel 7
+7
Hi there @picovax
It's been investigated for a while now. Will keep everyone updated here once I get any news!
It's been investigated for a while now. Will keep everyone updated here once I get any news!
Hi,
I wander, if this problem lasts for years ( I have same situation with my Onkyo TX-NR676E, no conection and I just purcheased 1 year Deezer subscription). why don't you do something with it? You loosing subscribers! Spotify works well on Onkyo and many more devices, because Spotify do not use google cast! Spotify app works like a remote controler for the service. Make similar app and everyone be happy. Evolution is needed.
Je viens d'avoir une mise à jour sur onkyo ns-6170, et ça y est chromecast fonctionne correctement !
Je viens d'avoir une mise à jour sur onkyo ns-6170, et ça y est chromecast fonctionne correctement !
Bon c'est loin d'être parfait, encore des coupures, bug notamment qd on change de morceaux.
Avant ça ne marchait pas du tout, mais une chromecast audio fonctionne bien mieux, de même ma Sony bravia est plus réactive et ne bug pas en Google cast
La version cast affichée à jour est de 1.36 alors que tous mes autres appareils sont en 1.42...??
Userlevel 3
Can confirm the problem with Onkyo TX-NR676E.
Cromecast: extreme long loading time until music start using the Android beta app. 20-30s until song is starting. Buffering during playback. Suddenly stopping in the middle of a song. Loading next song take too much time.
Native Deezer app: sometimes songs are not playing at all, even when they play fine on Android in the same WiFi.
Tested with 1gbit/s Lan and multiple WiFi networks (2,4ghz and 5ghz). Wired Lan was slightly better but still so slow that I would call it unusable.
Cromecast: extreme long loading time until music start using the Android beta app. 20-30s until song is starting. Buffering during playback. Suddenly stopping in the middle of a song. Loading next song take too much time.
Native Deezer app: sometimes songs are not playing at all, even when they play fine on Android in the same WiFi.
Tested with 1gbit/s Lan and multiple WiFi networks (2,4ghz and 5ghz). Wired Lan was slightly better but still so slow that I would call it unusable.
i just signed up for the hifi account and trying to stream from pc to my Onkyo TX-NR797 AVR. it won't connect to the built in Deezer App and it won't connect to the built in Chromecast app. . i have been running Spotify that connects both ways perfectly. if i can’t stream from my pc it’s no good for me. i can play directly in the AVR to Deezer but the UI Horrible..Any help would be appreciated.
Userlevel 7
+7
Hi there
Thank you for getting in touch and sharing your experience. Apologies you couldn't connect.
Have you tried restarting your router and the devices to see if it connects? What kind of error message are you getting?
We're improving our public integrations so that developers from Onkyo, for example, can improve their built-in experience of Deezer. But please bear in mind that's their app, our developers are unable to look into that themselves. So please feel free to reach out to Onkyo as well, while I pass your comments here on our side 
same problem for me, RX NR474. firmware (Version 1101-2010-0060-0010)
Userlevel 7
+7
That's pretty odd
The new integration was developed to provide the stability you were referring to. Is it that the Onkyo isn't recognised?
Can confirm the same for TX-8250. And no, it is not nessacerily the Onkyo, since I can cast from phone to the Onkyo (all audio, which I don't want). Often the Onkyo freezes when this happens.
Onkyo replaced the device under warenty, no go. The new device shows the same problems.
I am under rge impression that the problem gets worse over time.
Onkyo replaced the device under warenty, no go. The new device shows the same problems.
I am under rge impression that the problem gets worse over time.
I have the same problem, and I see deezer is not interested for solving the problem. I thought I would have CD Quality music on my receiver. But as I see that the problem has been the same for a year, so I give up paying 20 euros a month. And unfortunately I will buy a CD-Player.
Thank you deezer for your support.
Hi, I have a same problem with my Onkyo TX-L50 receiver
When I try to play on the Onkyo via Chromecast, Deezer states "loading" and never finishes, or somtimes plays very short sequences (few seconds) of audio before loading again. Deezer Premium account, HQ Stream option, internet 25 Mbps.
I think it is more of a Chromecast Built-in problem on Onkyo. I’m having this problem from wherever I try to cast. Currently trying to cast from Roon. No luck. keeps on showing connecting connecting….. So when using Deezer.
I have Onkyo TX-NR686 with similar problems (can't connect) related to chromecast.
See my topic (https://de.deezercommunity.com/andere-geraete-139/chromecast-ton-aussetzer-und-ladeprobleme-18952/index2.html#post55319)
See my topic (https://de.deezercommunity.com/andere-geraete-139/chromecast-ton-aussetzer-und-ladeprobleme-18952/index2.html#post55319)
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