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Chromecast not working for Onkyo devices

  • 9 December 2018
  • 46 replies
  • 11593 views
J
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I have a couple of Onkyo devices with built-in Chromecast functionality. However, this is not working with Deezer. When I try to play on the Onkyo via Chromecast, Deezer states "loading" and never finishes, or only plays very short sequences (few seconds) of audio before loading again.
Bug appears for both beta and normal version of Deezer since a few month.

Please fix. This is working for me with Spotify, Google Play Music and many other music player apps.
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Best answer by Rudi 11 November 2019, 16:27

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46 replies

B

I’m having general trouble with Onkyo NR676 and chromecast. There was a firmware update some time between 2017 and 2019 that seems to have broken chromecast. Even casting from Google Home Mini to the TX-NR676 no longer works after the firmware update.

K
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Userlevel 1

Thanks for letting us know @Krzysztof Król what version of our app do you have installed?

Hi, I think the latest on my Android phone (Galaxy Fold)  6.1.23.93 an the Android tablet: (Galaxy Tab S2) 6.1.23.93

J
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I recently tried this again, but still streaming to my Onkyo devices via Chromecast does not work. I updated the firmware, restarted all systems incl. internet router, still no success.

This is really a deal breaker for me, although I like deezer otherwise.

S
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@Rudi Thank you for the answer. I restarted the internet router several times before and always update the firmware. Unfortunately there is a problem with other applications as well. The chromecast built-in never worked properly. And not only do I have a problem with it as I read the forums.

I need to buy a new router anyway, I'll see if it helps. Until then use the built-in Deezer App in receiver or Deezer App in DTS Play-fi.

Pia.Deezer
Userlevel 7
Badge +3

Hi @Krzysztof Król we’re very glad to hear you found a workaround :slight_smile:

Did you make sure that your ONKYO device does have a Chromecast built-in which works fine with the current software updates? Yes, normally a strong Wifi connection is needed for Chromecast to work without interruptions. 

We are sorry that the Hifi symbol currently disappears when there is an active Chromecast connection. However, we can assure you that the songs are played in FLAC sound quality as High Fidelity is selected in audio settings and it is not an old recording (one which is not available in FLAC sound quality in the mobile app either) :wink:

 

K
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Userlevel 1

Chromecast not working at all with Onkyo TX-RZ830. Tried from different phones,  tablets..no succes.

Tidal worked well.

Rudi
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We haven't forgotten this @Blueshad. Thank you for your feedback 👍🏼
J
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Sorry we're unable to provide a better casting experience to your Onkyo at the moment @jaywalker - I'll be passing your feedback to our teams and in the meantime, please vote for this idea here - I'm trying to push for it too :pray_tone2:

voted - thanks for the hint, this would indeed help.

G
Can confirm TX-NR676E still have the same issue. Spotify/ you tube also not connecting. I think it's the onkyo AVR not the app.
K
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Userlevel 1

The functionality of using the Deezer android app and then passing music to the amplifier via chromecast is quite important to me. The native Onkyo Deezer client is very limited and do not give proper music selection expierience. Therefore I check every now and then  if there is any update to the Onlyo firmware. It is the lates one available. Last update Ihas been made in January. My android devices have automatic updates so there is no qestion here. 

Lately, I switched again to Deezer from Tidal. And Deezer chromecas do not work at all, it wants me to wait forever to connect. With Tidal it took some 30 seconds to connect but later, everything worked well. With my previous Deezer subscription (approx. a year ago) I managed to connect, but all this was very unstable. Now, chromecast connection is not possible at all.

If you need any more infos, I will be glad to help.

Thanks,

S
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The same problem with Pioneer VSX-933 and Deezer, Google Play Music and other Chromecast-based casting. It's Onkyo problem not Deezer.

But also should say for some speakers with Chromecast built-in Deezer's implementation of casting works slower and less reliable that Google Play Music's.

Z
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Merci !

Bon pour moi le pb est entre Deezer et Google ça bug partout même sur une chromecast (hi-fi) les autres services marchent bien avec L'onkyo ns-6170 en cast. 

K
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Userlevel 1

Hi, 

I had an idea.. to check another devices that are involved in the communication. I found out that there is the firmware update available to the Ausu router RT-AC87U. It Itlped. I can connect now. It takes a while, the connection is not always stable but it generally works. 

It seems that in order to make chromecast to work correctly, one needs a very good internet (WAN) connection. Mine is  a T-Mobile LTE Huawei router/modem that usually gives 5-10Mb/s.

K
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Userlevel 1

It takes some 1-2 minutes to connect, but seems to work. ok.

Last question: after connection via chromecast, the HIFI mark disapears form the deezer app (Album cover).. Does it mean that the sound quality is not HIFi when transmitted to the amplifier ?. In the app, the sound quaility over chtomecast is set to High Fidelity, of course.

 KK

Rudi
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Userlevel 7
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Thanks for letting us know @Krzysztof Król what version of our app do you have installed?

Z
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I have Onkyo NS-6170 with similar problems related to chromecast. Long time is necessary to established connection, and connection is not stable. I can play few songs, but connection interrupt from time to time, and then finely stop. My Onkyo device is frozen after that. I have HiFi subscription, fast and stable internet connection. I also test on 2.4Ghz and 5Ghz network, and with wired connection (onkyo NS-6170, connected to local network with cable). Same is for all option.

I can use deezer directly as built-in option in onkyo (through onkyo mobile or onkyo PC application), than everything work ok, without any interrupts. On that way I can play deezer on NS-6170, but I have to deal with very poor and limited interface of onkyo applications.

Chromcast is not usable function with deezer at the moment, at least for my device.
P
Hi I have a similar problem onkyo 686 in app Chromacast blocks the deezer. no sound at all.
The normal bluetooth connection works fine, but if by mistake you select the in app connection the way out is to plug out the amp.
Rudi
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Hey @sascha1978 

Thank you for reporting. Have you tried any troubleshooting steps?

I'd recommend restarting your internet router and also looking for firmware updates on your Onkyo :thumbsup_tone2:

Rudi
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Userlevel 7
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Thanks for sharing @sashaacosta. You're right, but fortunately, we're working on a new way to cast to these devices. Hopefully, we'll have updates about this even before the end of this year.

Pia.Deezer
Userlevel 7
Badge +3

Hello @Zanande this is the English Deezer Community. You can find the topics about Onkyo in the French Deezer Community with this link. :wink:

Rudi
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Hi there @Deon Snr @Benccc 

Our work, as mentioned above, carries on. Hopefully, we'll have more news soon!

M
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Здравствуйте, та же самая проблема что и у все остальных кто тут написал. Прошёл уже год, а проблема так и не решилась!!! Что делаю разработчики непонятно!!! 

D
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It's odd that this thread is 2 years old and it's still not working. So time to cancel the subscription then. Chromecast won't work on Onkyo, pioneer and not on JBL.

B
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I have all the above issues with my Onkyo TX-8260, it definitely is not the receiver... Spotify runs absolutely flawlessly either using my IPad, my Iphone or the remote controller (in the same stream)... the Deezer app is just not there yet!... and the funny of it is...this issue has at least 9 months old! Really?.. I moved to Deezer for the Hi-Fi and I tell you... when Spotify hits it... I will go back... to me is frustrating to use the spotify to find (easier) what I want to hear and then punch the keys in Deezer like if it was an ancient app! Deezer guys... please go to work on this! The app is really bad!
CHROMECAST is really bad in Deezer (Apple user myself)
the Onkyo controller really needs to integrate so you don’t “cast” the app is native in the receiver... guys... to me is a no brainer
M
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There's a new Android app "Onkyo Music Control App" available in PlayStore that might work better with the integrated Deezer support (I can't really test this because my test subscription has expired, but the free radio channels seem to work fine).

So throw the Deezer app out of your smart phone!

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