Android Auto and Deezer - Downloads and Offline mode

Really appreciate your honest feedback on this @Nada.Mucho what more can I say? I'm really sorry on behalf of Deezer for the experience you've been having.

Our work and commitment to reliability hasn't finished. We've been taking huge steps to improve it this year - but the work needs more development before reaching the finishing line. I kindly invite you to subscribe to this topic or to stay tuned to the community - so that perhaps you can give us another chance in the future 

I’m having the same issue with Android Auto + Deezer. From what I can tell, the issue is that when Android Auto launches Deezer, it does not cause the app to load your collection (playlists, albums, etc). If I open Deezer on my phone before connecting to Android Auto, or even while already connected to Android Auto, and then go into my playlists, they all immediately appear on my car’s screen. In my case,

I’m not using Deezer in offline mode at all, I just have mobile data turned off at the phone level. So it seems to me this issue has no relation to the offline mode. Also, the fact that playlists immediately appear on the car if I access “playlists” on my phone tells me that the app is not somehow broken when it’s opened by Google Auto, instead it seems some of the actions that are run when you browse it on your phone are not triggered when Android Auto opens it. Maybe the loading of playlists et al is triggered by the UI itself, and so Android Auto does not trigger it. *shrug*

Edit: Android 10, Kernel version 3.18.140-20850384, Android Auto 6.8.613353-release, Deezer 6.2.36.65 (yes, updating now ).

It is July 2022 - this issue was reported years ago.  It continues to be a problem.  Deezer downloaded music will not play in Android Auto without a live data connection. (What is the point of a downloading the tracks if you have to have a live internet connection???)

Is there a plan to fix this issue - the only reason I’m a paid subscriber is so I can download music for playback when I’m off line.  This works flawlessly --- until you try to connect your phone to your car.  Then nothing work deezer’s app just sit spinning, or gives the error message that this fuction doesn’t work…

When can we expect a solution?

The 'helpful' error messages.

This is still a problem. Can Deezer explain why it's not fixed yet? Really frustrating and annoying. Android Auto interface is really very poor

Today my car was parked at a location with very limited connection. Which led to not been able to accessing Deezer menu in Android auto.

I was able to start existing album, but nothing more. After getting more connection (like three strokes in the Android auto UI) I'm getting the album cover and the possibility to skip, pause and start the song, but Deezer UI is still unavailable. 

I have to turn off the car and start it again to get back the Deezer UI with menus etc.

The Deezer app should be made available in offline modus too.

I do also see that this issue, somehow, had been raised earlier:

https://en.deezercommunity.com/other-devices-49/android-auto-and-deezer-downloads-and-offline-mode-16609

Hi @cje, thanks for your message.
To avoid any miscommunication, I have reached out to our developers for information regarding Android Auto and Deezer - Downloads and Offline mode.

I will keep you informed as soon as I receive any updates.

Any further update on this?  I’ve choosing different streaming services, I’ve been with Deezer for a number of years due to BMW Online Entertainment but as that service has stopped, I’ve upgraded the car to Android Auto / CarPlay and taken out a subscription direct with Deezer.

This issue with Deezer will make me jump ship from Deezer to another service as has already been said in this forum it makes the offline mode useless with Android Auto.  Thats a shame as I have no issue with Deezer other than this.

Hi @scotjones, I did receive information from our developers.

Unfortunately, Android Auto does not yet have the option to work in offline mode.

Sorry for the inconvenience.
 

Other media players seem to be able to do what was asked here over 6 years ago.

Please enable the options to see what has been downloaded then. That would make it a lot easier already. Right now in online mode I cannot see which playlists are downloaded. That would make choosing a lot easier. Right now I have to stop driving, select a playlist on the phone and drive on.