Android Auto and Deezer - Downloads and Offline mode

Hey @Kokomiko 

Thanks for reaching out to us. Have you followed the tips above?

If yes, hang in there a bit longer. We've got CarPlay and Android Auto improvements in the pipeline at the moment - so we hope to see improvements before the end of this year. We'll keep you posted 

Hi  Rudi,

thank you for your response.
 

Yes I followed the tips above:

• 1) I can continue to play the album that I was listening to before I connected to Android Auto. However - as you probably may know -  I cannot change to another album later as the album list  is empty in Offline mode. Clearly I don’t want to stop traveling each time I want to change the album. That is not what Android Auto was designed for.

• 2) I can keep it online and see all the albums. However, how can I be sure that the app is subsequently using the offline data and not eating up my mobile data? I did not find something about this. May be you can shed some light into it.

• 3) When online in android auto I can only select albums alphabetically and I prefer to see the albums that I added recently. I am not sure why the Android Auto app offers less useful features that the phone app. Great if you can add this. 

Looking forward to your response.

BR

Kokomiko

I've passed your questions to our developers so that they can give us a more definitive answer @Kokomiko thank you for coming back to me. I'll do the same once I get a reply 

Glad I'm not the only one with this issue… so the 'fix' suggested here does work for  offline mode, however when I start a playlist AA/Deezer only seems tot cycle through the first 8-10 songs and then stops playback. What's up with that?

Thanks for reporting it @Siv 

We're aware there are a few issues with our Android Auto integration. So we've added improvements to our plans this year - please bear with us in the meantime and always keep your app updated 

Hi all,

just updated to the latest Deezer Version. It claims to introduce specific areas for podcasts in Android Auto.

Sadly none of the folders show anything in offline mode. As a result Deezer is still useless for me while driving. 

In contrast when using the app in offline mode all (!!!) albums are shown - not only the ones which are downloaded. In offline mode I prefer to see only offline content.

Hope this helps
 

Hi all,

since Deezer failed to work with Android Auto in offline mode It also failed at home to connect properly with Chromecast Audio for the last few days.
It shows all Chromecast devices and connects properly. But the content loads “forever” telling me that it is completed soon. I tried all tips and restarted everything - included the router - with no success. Other apps work well - so I knew my network and devices are OK in principle.

Today I found the reason: I forgot to switch Deezer app back to online. No hint is shown to remind me of that fact. Instead Chromecast behaves as if its online - but finally does not work. 

Please fix this. 

I can confirm this issue is still on-going as a Deezer Hi-Fi subscriber (well, soon ex, thanks to this issue and how it’s not apparently handled properly by Deezer).

The Android Auto interface of the Deezer app doesn’t show any downloaded offline content (playlists or albums), when in offline mode. The only remedy is to go briefly online with the phone app and then return offline. That way the Android Auto interface also seems to find/permit the offline content.

The Android Auto implementation of Deezer is really just crap compared to Spotify, which works flawless on Android Auto in terms of offline contents and it recognises my repeat and shuffle settings.

So 2 years and no fix. Check. Okay, I won’t stay around as a paying member any further then. Thankfully I can stick with TIDAL, which doesn’t have this offline issue and I get the source quality of Deezer Hi-Fi.

Thank you for your honest feedback @Rasbelin @Kokomiko 

That's not really up to our standard, apologies. I'll refer your comments to one of our developers who can give a more substantial response to what you're facing. Please bear with us!

After 3 years of subscribing to deezer hifi I canceled last night as this and a bevy of other issues aren’t being resolved after years of being acknowledged.

I have tried every located troubleshooting procedure buried in this forum on a multitude of devices from various manufacturers in hopes the issues were simply flukes related to particular hardware, I really wanted this to work.

It is a shame as I generally have come to quite enjoy deezer, however competitors are providing a comparably priced service that seemingly do not come bundled with empty reassurances for future fixes of features that already work correctly on their respective platforms.