Is there any way to fix this? I can’t play my tracks. I know this has been happening for a bit and to some others too.
I am on Chrome OS, and have to stay on it so no mobile app or premium either.
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For me it happens randomly. Sometimes it's all tracks, sometimes it's a bunch of them and sometimes it's just one. The first track in a list usually works.
I used to be able to refresh to fix it, but that no longer works sadly.
The interface will tell me it's ‘now playing’ but it's not.
Userlevel 7
+7
I understand your frustration, It also happens to me once in a while on desktop app.
It is hard to reproduce though and it would be very helpful if you could tell if there is any pattern (i.e: every certain number of tracks) or if it happens always with the same tracks, etc.?
Thanks
It drives me nuts! I can't use Deezer like this.
Webapp through Rambox.
2 years on and still getting this error on certain songs in my favorites playlist using the Windows app.
It wouldn’t be so bad if it just skipped the songs, but no, it stops the entire playlist until I click ok
Horrible user experience
Userlevel 1
Chrome browser on Windows 11 latest build.
Userlevel 7
+5
- Deezer Legend
- 556 replies
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12 November 2023
Hi
Userlevel 1
2 years later and this is still a thing….
NEVER should the player stop playing music and show this error. Just play something else if the next song has issues. Unbelievable.
Userlevel 7
+5
HI
I'm certain it will be very helpful for other users.
I really appreciate it.
Log out and log back in again worked for me! You might need to reinstall deezer if that doesent work for you good luck!
I cant find where to disconnect Apps ?
Problem resolved for me. Go to settings. Disconnect the Apps authorized to run Deezer (Sonos? Chromecast? Why?). And disconnect Google from your Deezer account. Problem completely resolved.
Random question, is Google Music trying to sabotage Deezer? Just asking. In case they don’t have enough of unfair network effects...
Userlevel 1
When attempting to play a song that I added, I get this message.
This is happening when i try to play it in the Desktop browser, in the phone app it is ok.
This is happening to me also about 20 times a day in the windows app (I have downloaded the latest version form the windows app store - version is 5.50.510 - but it made no difference). It’s actually making me thing seriously about moving to Spotify…
When attempting to play a song that I added, I get this message.
This is happening when i try to play it in the Desktop browser, in the phone app it is ok.
After 1 year still same problem.. really? how you stay in this business? After two months of testing, I've had enough. I got this error about 20 times :/ this is ridiculous, time to try something else. Bye
deezer desktop version (macOS)
This particular song has also been downloaded to the computer (Mac).
Although I have the song physically, the software does not play the song
hi, I have the same problem here using the web broswer.
I listen to one song and then “error - An error occured please try again” with retry button.
firefox 99.0
linux ubuntu 20.04
I am constantly getting this error now. it is very annoying and simply cant use deezer, i might have to move over to spotify instead.
Userlevel 7
+10
Hey there, can you reinstall the app here>
https://www.deezer.com/desktop/download/artifact/win32/x86/5.30.160
Hello,
I’ve got the same issue happening on PC on 5.30.190. This is quite annoying, as it completely stops the playlists. Any fix?
Hi, same here. I use a desktop app (v.5.30.150), I can’t open my favorite tracks.
Playlists, home page and albums are working fine, but when I open my favorite tracks, I get an error.
Here is my screencast: https://recordit.co/kiL6zkj9pE
Is there any way to fix this? I can’t play my tracks. I know this has been happening for a bit and to some others too.
I am on Chrome OS, and have to stay on it so no mobile app or premium either.
The same started happening to me yesterday, and yes, I did all the cache stuff, but no fix.
I’ve downloaded the program a few days before, so whatever the latest was.
And the problem is now gone, but why is it happening at all?
The same sort of problem was plaguing Tidal as well; the desktop app would not connect correctly sometimes. I don’t know how you guys achieve that, but both of you are using something very similar.
And of course during all of these problems the browser interface was able to connect. So this is NOT a network issue; it’s a program bug.
Just like the bloody useless LG Tv app you’re sporting, which I can’t use at all.
Sloppy programming all around, that’s what it is by the looks.
Anyway, I’m out of here.
Userlevel 7
+7
@ysu I am sorry to hear that. I know that happens once in a while as it has occurred in my PC too.
Do you have the latest version of the desktop app 5.30.120?
Thanks
I’ve the same problem on the desktop app.
This is just not good enough for a service.
Userlevel 7
+7
Thanks for the feedback
We're working hard to improve the performance of our service, so what you experience could be actually temporary. Any chance you could try the desktop app or clear cache + cookies from your browser to test it out?
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