New logo: Explanations 💜

I’ve come to the forum because I can’t read the font. Legibility is a measurable factor, not just a stylistic choice.

Prices and bugs are increasing every year, and I have already closed my premium account and helped three others to do the same.

Similar to the previous answer, but on a mobile, I have on old iPhone 7 which did not automatically upload this ghastly new app design, and it has maintained the old logo and features, including the shuffle my music feature, and it works. So it does still exist but is just not being made available on the new app format. 

I can activate the shuffle my music feature on my old phone and then stop playing and close the app and when I open it on my new phone it lets me continue playing the track I was on and stays in Shuffle mode for all my music. If I lose this feature completely I will see if I can find it on another provider and leave Deezer. Hopefully if enough people complain they will restore it to this update (which seems to have upset a lot of people as the previous version was perfectly good). Cheers! 

I don’t think a poll is not always representative. The people who are happy or have nothing to complain with the new “look & feel” won’t go to the community and post what their thoughts are. They go using Deezer like they used before with the new looks.

People that have a different opinion than Deezer or don’t like the new looks are more willing to post their opinion and because of this, a poll is not always representative.

@Roger Flores Number 4 is something Deezer is aware of. It’s been posted here on the Community a couple of days ago. This is only in the Android app. The releasedate, length album are visible on iOS or the browser.

Thank you for mention those issues.

Hi @Falcorin A lot of people mentioned the missing of the shuffle option in previous posts here in the Community. Hopefully this will be fixed sometime soon.

You're right. However, the fact that a minority is complaining doesn't automatically mean that the majority is happy or that they are actually able to vote. To access the community from a smartphone, one must go to the profile icon -> choose the help option -> accept cookies -> accidentally find this unofficial topic -> log in again in the browser -> accept cookies again for another domain -> find the topic again. A wonderful user experience.

We may express our opinions, but phrases like 'community', and a logo that resembles a heart (or an halloween butt) are mere marketing fluff. We're here to provide meaningful feedback on a service we pay for, yet we're often treated like children. No thanks.

Like someone else mentioned here, the old Deezer UI was clean, easy to read and easy to use. That’s why some of us chose Deezer.

Now the UI is hard to read (the font is all wonkey) and ugly (those icons are terrible!). And I have to explain to coworkers that I’m not using a dating app at work.

Your “explanation” does not really explain anything, it just shows your french arrogance. The redesign does not help in “connecting emotionally with music fans“ at all. Get a grip.

Has there been any statement than this from them in the meantime? I mean, it doesn't have to be like "we did something terribly wrong", but maybe "we appreciate your feedback, we will reconsider the logo choice" or whatever? Anything to show that they care?

I generally appreciate your service, but this overhaul fails on two fronts:

• As visual identity, the new fonts look cheap (and with the logo look weirdly like you’re trying to ape Undertale, of all things?). They manage to be harder to read and yet also have less appeal.
• The design/UX is just plain worse. It looks cheaper, not simpler, and the permanent playlist bar to the side is ugly clutter. One of your main benefits over Spotify was having a cleaner, less awkward UI and now you just look like a cheap knockoff of the biggest player instead.

(I couldn’t really care less about the logo. It’s fine. The old one was a bit more distinctive imo.)

Edit: Oh! And the visual update has made offline mode on mobile (at least, on Android) much more awkward to use. There’s no option to just play downloaded music, and if I try and view the contents of a playlist (that I have downloaded), it fails to show it because I’m offline. Just generally a mess.

Just because something is common, doesn’t mean it’s good. Social approach is in everything because it aids vendor lock-in, not because it’s desirable for users. That’s why almost everything has it, and why it almost always sucks and sees little to no use.