I have changed phones and cannot log into my deezer premium account. It keeps displaying the error message Require API auth.
I have tried reinstalling deezer but still getting the same message.
I am using an android phone.
Could you please help.
Thanks
Divya
Answered
Require API Auth
Best answer by Rudi
Hey
I've tried some due maintenance on your account and sent a password reset email. Please change your password, reinstall the app to the latest version and let me know if it works :wink:
+7Hi there @divya ganesan
I've unlinked your devices and sent a password reset email. Please change your email and login again, this time without social media, just email and password. Also, try logging in using a different network, i.e. WiFi. Let me know how it goes 😉
I've unlinked your devices and sent a password reset email. Please change your email and login again, this time without social media, just email and password. Also, try logging in using a different network, i.e. WiFi. Let me know how it goes 😉
+7Heloisa Kochinski wrote:
I have the same problem, could you please help me? Thank you 😊
Hi there, please reinstall the app and let me know if it helps!
1 person likes this
+7Hi there @soki0203
Thank you for reporting it. I've refreshed your cache on our side and sent you a password reset email. Please change your password after reinstalling the app and let me know if it helps 😉
Thank you for reporting it. I've refreshed your cache on our side and sent you a password reset email. Please change your password after reinstalling the app and let me know if it helps 😉
+7
+7Hi there
Sorry about that. I've repeated the procedure for your account and sent a password reset email too. Let me know if it helps.
+7Hey
I've tried some due maintenance on your account and sent a password reset email. Please change your password, reinstall the app to the latest version and let me know if it works :wink:
+7Hi there
Are you experiencing the same? If yes, please reinstall the app and change your password following the email I've sent you. Ah! And avoid using FB to login :wink:
+7Hi there
Please follow the password reset email I've sent you and try to login again after changing the password and reinstalling the app to the latest version :thumbsup_tone2:
+7Hi there
Please follow the password reset email I've sent you and try to login again after changing the password and reinstalling the app to the latest version 
divya ganesan wrote:
I have changed phones and cannot log into my deezer premium account. It keeps displaying the error message Require API auth.
I have tried reinstalling deezer but still getting the same message.
I am using an android phone.
Could you please help.
Thanks
Divya
I have the same pb (require API auth) and though it works on my desktop it does not work on my IPAD. More now having changed again the password on the desktop it requires changing thze pass on the ipad
+7Hey
Thanks for reporting it. What iPad OS and app version have you got? This has been sorted so it could be gone if you update the app. Let us know 
Hi. Since the last android update I am unable to load page and have the error Require API auth. Could you please send me a reset password so that I can change from using Google acc to log in. Thank you
+7Our developers are aware of the problem and working on a permanent fix, and hopefully everything will be back to normal soon.
Apologies for the inconvenience
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.