MS2004 error

Suddenly started getting MS2004 every third song!! This isn’t fixed yet is it ? iPhone updated IOS recently, smart cache is clear - not helped

Yes, still happens. 
iOS is up-to-date, happens on so many songs - have provided some links as examples (so frequent that I have pulled 3 examples in just a few minutes of searching random songs / artists).

https://deezer.page.link/J6VoRWEenA9JPkEX6

https://deezer.page.link/dCQBBpWgVpksRmX68

https://deezer.page.link/cKTXs6zMDpGF6iYb7

I’ve also noticed a lot that the selected title - which then shows MS error’ is not the one which plays after you clear smart cache

No, I have not been abroad for almost a year now. When I went abroad I would only have listened to tracks that were downloaded.

Since returning from my holiday almost a year ago, I have updated iOS multiple times, rebooted phone multiple times, cleared cache twice, deleted and reinstalled the app. The issue arises often and without a clear pattern or sequence that may cause this to happen - I search for a song or artist. In the list that I get, I click tack or album and select a track. Sometimes it plays and sometimes I get the error. Rather than me recording me getting it, might I suggest that a developer downloads it to their personal phone, search songs, build playlists…. They will almost certainly be able to replicate the issue in not time.

given to spontaneous yet persistent nature of the issue I suspect that it may be a bug in your code as opposed to a localised issue on my device. 

I’ll repeat what I’ve told Deezer Customer Support numerous times in relation to the Error MS2004 (ref number: 6846426). 
I have done all the advised above many times, including sending a video. 
This has been ongoing over 6 months. I’ve been told the developers are ‘looking into it’ numerous times with no success. 
Maybe it’s not affecting enough customers to cause a storm, or enough haven’t left due to the lack of service. I don’t know, I just wish it would be taken seriously when it’s reported and sorted out.

I won’t be renewing my subscription when it ends as it drives me nuts. 

Hi @Nosila @Sash the biggest challenge we are facing with this error message MS2004 is precisely the fact it a random error that we can’t see in the logs of the account.

What we have learned so far is that it often comes from action - Search, look for some content, start a track mix and you get the error.

Most of the times, we found a pattern that was user have been aboard recently and the rights of that track are different in the country user was and the actual country he is.

We have an open investigation ongoing and your case @Nosila (7030480) is linked to it. 

@Sash please reach our Customer support here, share of the details so your case can be added to the incident (please do provide a link of this conversation and mention the important fact that you didn’t travel recently aboard).  Fingers 🤞 cross that soon we can see some developments on this topic.

Thank you for the reply, that’s more information you’ve supplied than I’ve had over the six months customer support have been looking into this, although the reference number you have given is totally different to the one on the email correspondence I have. 
My point was, why is it taking so long? I don’t expect an answer here and I can’t see it being linked to being abroad as I’ve not used my Deezer account in another country. Anyway, I’ve already explained this many times. 

Thank you for the response.

I’ll continue waiting but won’t hold my breath. 

It’s starting to happen a lot now ! Even when you use the ‘what’s this song playing?’ search

Hi @Kul Nijjar sorry to hear that.

Have you reported your case to Customer Support? If not please the link above to reach them.