I am getting MS2004 error all the time - I have seen posts that Deezer are aware of it and working on fixing the issues but it’s been going on for months!! Not to sound like a kid but… are we nearly there yet?! Driving me nuts!
Best answer by Leonídia.Deezer
View originalGetting absolutely fed up with seeing this message pop up almost constantly when I’m searching for songs. This isn’t the first time I’ve reported this & I’ve followed the steps that have been posted to resolve it and it doesn’t work. I’m paying monthly for Deezer & this just isn’t good enough! And I can see from other messages, that I’m not the only person having this problem. Sort it out Deezer otherwise I can see you losing a lot of customers!!
No, I have not been abroad for almost a year now. When I went abroad I would only have listened to tracks that were downloaded.
Since returning from my holiday almost a year ago, I have updated iOS multiple times, rebooted phone multiple times, cleared cache twice, deleted and reinstalled the app. The issue arises often and without a clear pattern or sequence that may cause this to happen - I search for a song or artist. In the list that I get, I click tack or album and select a track. Sometimes it plays and sometimes I get the error. Rather than me recording me getting it, might I suggest that a developer downloads it to their personal phone, search songs, build playlists…. They will almost certainly be able to replicate the issue in not time.
given to spontaneous yet persistent nature of the issue I suspect that it may be a bug in your code as opposed to a localised issue on my device.
I would like to add I reported exactly the same problem months ago online and just keep getting asked the same questions as above over and over again, the log was closed once (not at my request) and after finally providing the video evidence requested… I’m still being asked the same questions.
They clearly have no idea what this problem is or any desire to fix it. It’s just delaying tactics in the hope you’ll give up, sorry to say.
Frustrated doesn’t even come close!
I’ve now been told it’s due to poor internet connection, which is rubbish. Clearly my internet is allergic only to Deezer.
Anyway, good luck getting it sorted, but I’d not hold out any hope anytime soon. 😕
+5
Hello
Can you
We are keep investigating where this issue is coming.
+3
Hey
Have you tried to reinstall the app on both of your iPhone/iPad to see if that helps? Also, we would suggest you to clean the cache on the Deezer app as well 📱
As mentioned before, the bug has been already identified and our developers are working on it and it should be fixed very soon 🙏
+5
Hello
Suddenly started getting MS2004 every third song!! This isn’t fixed yet is it ? iPhone updated IOS recently, smart cache is clear - not helped
Yes, still happens.
iOS is up-to-date, happens on so many songs - have provided some links as examples (so frequent that I have pulled 3 examples in just a few minutes of searching random songs / artists).
https://deezer.page.link/J6VoRWEenA9JPkEX6
I’ve also noticed a lot that the selected title - which then shows MS error’ is not the one which plays after you clear smart cache
I’ve also done all of the steps and the issue is still there!! What is this error code? And why is it coming up more frequently?
+5
Hi
The error MS2004 according to our developers seems to be linked to users travelling aboard and if affects mostly the track mix when you search content.
We have an open investigation going on for Android and iOS devices, so the best I can ask you all to do here, is if you can reach our Customer Support, report your cases, providing this vital information: Have you travel aboard recently, OS version and Deezer version, what action are you doing to get the error MS2004 (if you can record a video, that will be a great plus), did you try to reinstall the app and clean cache, have you rebooted your phone. With that in hands our developers can keep trying to mitigate this issue. Apologies for the experience that you are getting right now.
I’ll repeat what I’ve told Deezer Customer Support numerous times in relation to the Error MS2004 (ref number: 6846426).
I have done all the advised above many times, including sending a video.
This has been ongoing over 6 months. I’ve been told the developers are ‘looking into it’ numerous times with no success.
Maybe it’s not affecting enough customers to cause a storm, or enough haven’t left due to the lack of service. I don’t know, I just wish it would be taken seriously when it’s reported and sorted out.
I won’t be renewing my subscription when it ends as it drives me nuts.
Same issue here. Search for a track, play, MS2004.
Favourite it and it then updates flow and it plays. Removing it as a fave and it continues to play.
Not been abroad in 10 years unless Scotland counts.
Using high fidelity, download on any network type.
Possibly indexing issue, stat tracking or a stale link as when you do play the next result the track that plays seems to be the previous one that wouldn’t play, but that’s a little more random.
Either way, not worth my £15 a month at this point and financially an easier service to drop, and I’ve been here since 2015.
+10
Hello all,
Could you please tell the iOS version and app versions on your mobiles please?
+5
Hi
What we have learned so far is that it often comes from action - Search, look for some content, start a track mix and you get the error.
Most of the times, we found a pattern that was user have been aboard recently and the rights of that track are different in the country user was and the actual country he is.
We have an open investigation ongoing and your case
Sure - iOS 16.5 (worth noting that it has been an issue to the past versions too, dating back many months) and app version 9.39.0 (9.39.0.2)
Thank you for the reply, that’s more information you’ve supplied than I’ve had over the six months customer support have been looking into this, although the reference number you have given is totally different to the one on the email correspondence I have.
My point was, why is it taking so long? I don’t expect an answer here and I can’t see it being linked to being abroad as I’ve not used my Deezer account in another country. Anyway, I’ve already explained this many times.
Thank you for the response.
I’ll continue waiting but won’t hold my breath.
It’s starting to happen a lot now ! Even when you use the ‘what’s this song playing?’ search
+5
Hi
Have you reported your case to Customer Support? If not please the link above to reach them.
I’ve done all of the above and still constantly get this error warning I might get a hand full of songs I can play/save maybe 4/10 I click on I can actually play, it’s not the first time I’ve had it either it works for short time then comes back to doing this
Oh really?! Bit of a shame that in many months we seem to be no closer to a resolution. To be honest these are just blanket responses [that we are receiving] aren’t they?! The fact is that these errors don’t exist at an individual user level - there is either some kind of software incompatibility (that they can only fix, not us!) or some bug within their app. It’s gone quiet and I’m not getting anything back now. Will assume no known fix so ignore.
It’s happening so much now that I’m honestly considering cancelling and subscribing to one of the many alternatives. What’s the point in paying for this service if we can’t access half of the tracks?!
Hello all,
Could you please tell the iOS version and app versions on your mobiles please?
Happening more and more, honestly - just tried to listen to Imagine Dragons. Tried a dozen songs, only 2 could be played. TWO. Awful.
Getting absolutely fed up with seeing this message pop up almost constantly when I’m searching for songs. This isn’t the first time I’ve reported this & I’ve followed the steps that have been posted to resolve it and it doesn’t work. I’m paying monthly for Deezer & this just isn’t good enough! And I can see from other messages, that I’m not the only person having this problem. Sort it out Deezer otherwise I can see you losing a lot of customers!!
100% this. I was previously a subscriber with hardly any issues. Only left as I had a couple of years Apple Music free. Came back because I previously enjoyed the service and I genuinely don’t want to give Apple all my money and see them dominate every sector. But this is just a complete head feck now. I want to like Deezer but maybe spotify will have to be my friend if this doesn’t get sorted soon :(
I come back from abroad over a month ago and haven’t had any issues until today. Done everything in previous posts but still getting the dreaded MS2004 on both my iPhone and iPad when searching, really frustrating! Any hopes on the horizon of a fix or am I off to S*****y?
+10
Hello there
please follow the steps below and let me know how it goes.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
