Error MS2004

Hi @Perrycox9!

Can you please try the following steps:

• Delete the Deezer app
• Restart your iOS device
• Download and install the Deezer app from AppStore
• Stream a few songs and navigate in the app

Let me know if you need any other help. 

Take care.

@Jackk.Heap Please let me know if after those steps you still have the same issue and if so, please send me the screenshot of your data and storage (on Deezer settings). 

Thanks

• Your user id. mcbarclay
• Your offer (Premium, Family...) family 
• main country / country where you streams (in case is different) England
• played context (Track mixes? search? playlist?...) happens on tracks that have not been downloaded,  don’t recall it happening on a playlist but it definitely occurs when searching 

Thank you @stevezissou27 & @Bmcg! 🙏🏼

Hey @Jackk.Heap! 

Thank you for the screenshot. 

Please “clear all”, “empty Smart Cache”, change the smart cache to 2GB, delete the app, restart the phone and reinstall the app, please. 📲

That it should work.

Thank you @Golden Nuggest! 

Just done that and still doesn’t work? It’s not all songs just some of them say error. Don’t know what else to do now 

Sorry about it @Jackk.Heap! 

In that case, please contact our Costumer Service and they can help you. 🕵🏼

Here is the link: http://dzr.fm/dnFCY2 

Hello @donnamckerron@live.com, @Golden Nuggest,  @mcbarclay, @stevezissou27, @matty.adam.carver, @Bmcg...

Can you please send me the following info, than I can send it to our developers to try to reproduce it and solve it faster:

• Your user id
• Your offer (Premium, Family...)
• main country / country where you streams (in case is different)
• played context (Track mixes? search? playlist?...)

Thank you! 

Hi @robbo74! 

Sorry about it, to request a refund you need to speak with our Customer Care. 😔

Take care.

I get this too. It happens when I’m listening on my airpods pro with my Apple watch connected. If I turn off the watch, I can play music again, it’s really bizarre. I uninstalled and reinstalled the watch Deezer app but no change. Loathe to uninstall/reinstall the phone Deezer app as I have a ton of music saved locally.

Hi Jaime,

My smart cache is already set to 10GB and is using 3.27GB of that 10GB.

Thanks,

Steve

Thanks. 
Just to understand, the problem only occurs when you are listening with airpods from the apple watch?
 

Our developers are working on it now and I believe we will receive an update to solve it soon. I will keep you updated here. ✌🏽

Thank you for the info @mcbarclay @stevezissou27! 👌🏼

Hello! 

Sorry about that. Our developers team are investigating it and I hope this issue will be solved soon.🤞🏽

I let you know about any updates from the developers. Just waiting them to return to me. 🙇🏽

Take care.

One other question, @mcbarclay @stevezissou27 @matty.adam.carver @Bmcg... Do you get this error when you were using a VPN or when you were travelling, for example? 

Sorry about it guys. Our developers team know about this issue, they are working on it again as the cases increase and I hope they can solve it on the following weeks sending an app update as soon as possible. 🤞🏽

Take care.

Sorry about it @stevezissou27, just asked again to the team.😕