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Shazam link to Deezer not working on Android and iOS

  • 16 January 2021
  • 82 replies
  • 3592 views
B
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Userlevel 2

When I found a song on shazam I pressed the 3 dots and it would say open in deezer. Now the links no longer there. Any ideas? I'm in UK using Samsung s20

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Best answer by Rudi 8 April 2021, 19:35

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82 replies

P
Rank

I've just done the same to uninstall restart my phone and reinstall but still no Deezer. 

On checking the version in the Google play store, shows the last update to the app was 8th March 2021 v11.17.0-210305.

N
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I've uninstalled both apps, restarted my phone but still have the same issue

G
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Hey @NicNic @Gigi2 

This should be fixed, we tested it and it works fine. Could you please uninstall the apps, restart your device and reinstall them to test this out?

Open Shazam, on a Shazamed song click “…” at the top right of the full-screen track view. Then click on “open in Deezer”, you should have your track playing in Deezer.

Hi, I did all of these steps, no thing's changed. This needs some serious attention. 

Rudi
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Userlevel 7
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Thank you @Gigi2 @Nats @Phil.Foggs @NicNic @Anthony Poullain 

You're right, this needs renewed attention! Don't worry, I'll ask our devs to reopen this ticket on our side to check what's going on. Please bear with us!

C
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Removed both apps,  cleared the cache, restarted, reinstalled. Didn't work. I have a Samsung S21 Ultra 

N
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Same problem on iPhone 11 Pro Max. 

 

Deleted shazam and Deezer, restarted the phone and reinstalled both apps. The problem is still there.

N
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I think that’s the problem on shazam side, not yours. Looks like the problem begins after the latest huge update of shazam, which brings more integration with apple music service/spotify. 

Rudi
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Hi again all,

Could you please confirm if this happens to all Shazamed songs or only on some?
Our devs are checking this again.

Good point @Not your Dream because this was fixed on our end recently - everything seems fine on our side.

A
Rank

Hi again all,

Could you please confirm if this happens to all Shazamed songs or only on some?
Our devs are checking this again.

Good point @Not your Dream because this was fixed on our end recently - everything seems fine on our side.

Happening to all songs.

Rudi
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Userlevel 7
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You're actually right @Not your Dream 

Our devs have confirmed that, if you have an Apple Music account or have linked a Spotify account, the 'open in Deezer' link won't show up. That's due to the update Shazam released a while ago, so not on our side.

At this moment, Apple is unable to provide a better integration with Deezer, but we'll continue to engage with them to get this improve in the future :relaxed:

N

Hi @Rudi , I can confirm too that it is happening on all songs. I also don't have a linked Spotify or apple music account though either. 

Nic

G
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Happening to all songs. 

N
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This is happening on all songs, I don't have an apple or Spotify account and have never had an account on either

Rudi
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Userlevel 7
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In that case we must refer the issue to Shazam @Gigi2 @Nats @NicNic 

On our side everything should be fine, but we’re unable to amend anything on their app. Thanks for the understanding!

N

Thanks @Rudi will you be raising it to shazam and then be reporting any progress back to this thread? Or do we need to be joining a shazam group \ thread and raise it ourselves through that route? 

W
Rank

Hi,

 

This happens with all song I shazemmed.

Still no differnce here.

 

Kind regards Blanca 

 

W
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My daughter has iphone 8+ she has the option deezer but sometimes the somg doesn't open in deezer when she clicks the button.

My other samsung phone a51 also doesn't work anymore...using deezer through shazam. There is no clicking option at all for deezer like my phone 

 

Regards Bianca 

Rudi
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Userlevel 7
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Hi there @wijallemaal-deezer 

It has to do with the Shazam version and their recent update.

Hey @NicNic both. We already raised it with them and will raise it again later in the year. In the meantime, I also suggest you do the same - they're a big company :sweat_smile:

N
Rank

Guys Rudi is right, everything works fine.

You have to log out from your spotify and apple music accounts on shazam, then the Deezer button will appear.

I want to add that SongCatcher is way practical to add directly to a playlist and efficient too!

Regards

S
Rank

I did all the obove. It was not solved, I could not see the option, when I start shazam app, I could not see the option play in deezer.

I have an old phone huawei honor View 20,  I could see the option, but my  new Samsung galaxy s21 plus, this option is not available.

when I start shazam app, deezer option is not available in Samsung galaxy, also to mention I don't have accounts for apple music or Spotify app.

Regards,

Saleh, 

Rudi
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Userlevel 7
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Hey, Saleh @saleh.abq 

Try reaching out to Shazam for that matter, if you can.

I'll be passing your feedback to the teams on our side in the meantime.

M
Rank

I have a Samsung S20 and I am really annoyed that I am unable to open Deezer in Shazam on my new phone.  I do not have any accounts with Sportify, Apple Play, Google Play or whoever.  I have been using Shazam for many years and I am very happy with Shazam.  Song Catcher is not the same as Shazam. I have tried Song Catcher and I do not like it.  Is Apple trying to push everyone to use Apple Play or their other accounts?  I have been using my Samsung S9 without any issues for years.  Again, I only had issues with my new Samsung S20 when Apple purchased Shazam.  Your developers need to get their fingers out  and stop being lazy and do something about the problem all your users are having.  STOP blaming Apple and sort your programme or software out, so that your users can start opening up in Deezer AGAIN.  I have uninstalled Shazam several times but the problem to open in Deezer is still there. Your excuses have been going on for far too long.  ALL Shazam users wants to open in Deezer and enjoy  Shazam before Apple got greedy and purchased Shazam.  You say the problem is with Apple, then get Apple to put everything back to the way it was originally before they got greedy and screwed Shazam up. It is unfair that Samsung phone  users pay a fortune for their new phones and are  unable to use Shazam and not  to mention other expensive phones that other phone users purchased.I AM REALLY NOT HAPPY.  PLEASE SORT THIS ISSUE OUT ASAP.  NO MORE EXCUSES.

Thank you.

 

Ms P

 

K
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The link is back on my device. Shazam is now able to redirect me to Deezer app to play music. Only saw the changes on16 May 2021. 

M
Rank

The link is not back on my Samsung S20.  I am still unable to open in Deezer in Shazam.  Both  Shazam/Deezer need to sort this issue out between themselves ASAP.

Thanks

Rudi
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Userlevel 7
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Thanks for letting us know @Kandi Ya Kandiwapa I'll pass the info on :relaxed:

Hi @Ms P 

We really appreciate your feedback and I'll be forwarding your comments to the teams involved. Please bear in mind, as I mentioned above, that Deezer doesn't develop Shazam so there's nothing further we can do to enable this.

In any case, we'll reach out to Apple as usual, but please forward your feedback to Shazam themselves, as well. Have a nice weekend!

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