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One Hit Wonder
January 21, 2020
Answered

Google Home in my country

  • January 21, 2020
  • 30 replies
  • 921 views

Deezer does not support Google products (Home, Nest and Chalk) in Serbia. Not sure if there are any legal obstacles but from the technical perspective It's a shame you have supported it selectively. Using Deezer with Google products was my number one driver for buying devices and now I find them useless, unless I decide to cancel my subscription and join Google Music service.

Number of topics related to Google Home not being supported in a specific country is emerging. I can see most of those dissatisfied customers shortly turning to other services. Hopefully something could be done in a timely manner. Providing us with the answer that it is up to Google to decide about global partner is equally dissatisfying. Surely it is negotiable since Deezer supporting Google products started only for France and than the service was broadened to several other countries. Hopefully something could be done in a timely manner.

Best answer by Pia.Deezer

Hello @petkovicdl Thank you for your support. Our product managers have recently informed us that our integration with Google Home in more countries doesn’t depend on us but on Google themselves. We’ve been working hard for the past couple of years to improve this, but ultimately it is down to Google to choose which global partners to have on their devices. Thank you for your understanding on this. 

30 replies

Pia.Deezer
Ultimate Superstar
Ultimate Superstar
January 22, 2020

Hello @petkovicdl Thank you for your support. Our product managers have recently informed us that our integration with Google Home in more countries doesn’t depend on us but on Google themselves. We’ve been working hard for the past couple of years to improve this, but ultimately it is down to Google to choose which global partners to have on their devices. Thank you for your understanding on this. 

Roadie
May 12, 2020

As it is now more than a year ago Deezer is supported, but still not in NL. Deezer is again loosing a customer. Deezer was much nicer with creating own playlists, but too bad. Realy bad service, which you could solve already for ages with Google.

I'll switch to youtube or spotify

 

Rockstar
May 13, 2020

Hello @MelisSchaap, we are sorry to see you go as we would very much like Deezer to be available in your country. However as you can see in the answer above, it does depend mostly on Google.

Have a nice day

https://www.deezer.com/en/profile/3421485864
Roadie
June 8, 2020

Any update on Deezer support on Google Home in the Netherlands?

Rudi
Ultimate Superstar
Ultimate Superstar
June 9, 2020

Hey @Matthias Preuter 

The Netherlands has always been our top priority for the next country to receive the integration in Google Home devices, but we're still depending on Google for this to happen. Thank you for your support :v_tone2:

Guitar Hero
March 19, 2021

Afraid I am just going to get the same "you are our top priority” nonsense again, but is there any news on google assistant support in the netherlands?

I have been using android car for over a year now, and the fact that I can't use voice commands to choose music is so frustrating. 

I simply don't believe that ‘its up to google’ is the best you can do. How does this process work? What are you guys doing to speed this up? 

I have been a loyal deezer user for about 7 years now, and have even gotten a few of my friends on board. But if this keeps persisting I will switch over to spotify.

 

 

Rudi
Ultimate Superstar
Ultimate Superstar
March 20, 2021

Hey @MartijnThiele 

Thanks for the feedback.

There's no misinformation here, the Netherlands remain on our priority list in terms of Google expansion.

However, we haven't been updated about work on this at the moment. The latest info we have is that we're working with them on bug fixes and on bringing another Deezer subscription plan to the integration. If something changes on this, I'll certainly let you know. In the meantime, have you contacted Google about this?

Feel free to contact me via PM so that we can discuss this further. In the meantime, I'll let the partnerships team know about your comments.

Thank you for your utmost support over the years, if we could, it would be on for you right as of this morning!

Guitar Hero
June 11, 2021

This is so ridiculous! This issue have been addressed for such a long time now.

I spoke with Google and they say that it’s Deezers fault and Deezer blames Google.

Spotify next!

 

 

Guitar Hero
June 11, 2021

Why aren’t Deezer and Google agreeing in more countries? Deezer says the problem is at Google, and Google says it’s Deezers problem.

Today its only a handful countries that exclusively can use Google assistant and Deezer. Why?

Sort this out before you loose too many customers!

 

Rudi
Ultimate Superstar
Ultimate Superstar
June 12, 2021

Hey @Jakob Olof Waller 

Sorry you feel that way.

Could you please refer me to who said that at Google? Perhaps we can address that with them too!

Thank you.