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Answered

First song of playlist always plays in loop when skipping

  • 6 September 2018
  • 32 replies
  • 407 views
M
Rank
Almost every time I try to listen some songs on Deezer I've got the same problem. I launch a playlist, the first song got well played but at the end of the first song it just stop, it doesn't go to the next song. When I try to get the next song manually it just repeat the first one. What should I do ?
(excuse me, english isn't my native language )
Thank you for your help.
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Best answer by Cforever1 26 March 2021, 19:42

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32 replies

M
Rank
yep ^^ it doesn't keep playing the same song , it play one song and stop. then when i click on the next song it shows me the next song but plays the previous one instead.
thwartedEfforts
Rank

Have v 4.32.10 on both macOS and on Windows, though I think the two apps were 4.32.0 when I composed the message originally.

N
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Hi there. I have just joined Deezer, but so far only able to listen to one song over and over. At the end of the song it just stops. If I skip, it shows the next song is playing, but it is still only playing that one first song.

I am on a desktop windows. Please help.

C

Hey @Rudi 

I have a free subscription on deezer. 

I will try to clear my cache and cookies on my browser. Thank you.

thwartedEfforts
Rank

I’ve had the same issue on macOS and on Windows for some time. For me it was most evident in Flow, where the app would play five tracks and then loop the last one an infinite number of times.

I used to chuckle that this was how Deezer could claim it was an “infinite mix” :relieved:

However, in the last week or so I don’t recall it happening at all. Would you know if there’s been an update specific to this issue? Either way this is definitely not something folks are imagining.

C

Hello @Rudi, 

I checked on the browser and it is working.

Thank you for helping me.

E
Rank

Same problem here! it started 2 weeks ago and i can’t find a solution

K
Rank
Userlevel 7
Badge +6

Hello @Danninnnela, this topic is pretty old, so I’m not sure you issue is related. Tell me, on which device do you have this issue, and is it on a browser or an app? If the latter, what is the version of the app?

Thanks you for reaching out to us

https://www.deezer.com/en/profile/3421485864
C

Hello,

Please I have a problem regarding this topic. I am unable to play other songs after the first one. If I try to change it manually, the song repeats itself. It occurs both on the internet as well as the app. 

My laptop is a Lenovo YOGA 710 and I use google chrome.

Rudi
Rank
Userlevel 7
Badge +7

Every couple of weeks, when we release an update, we fix several little bugs @thwartedEfforts the problem is trying to reproduce all of them on our side.

Thank you for sharing your experience and 'infinite mix' quote :sweat_smile: and lastly, what's the app version you currently have?

Rafael.
Userlevel 7
Badge +7

Hi @eflorezc and @Danninnnela, is it working now for you?

Rudi
Rank
Userlevel 7
Badge +7

Hey @eflorezc 

In which platform/app is this happening? Could you please give us a bit more detail so that we can best help you? :thumbsup_tone2:

A
Rank

I have this problem in the up-to-date Samsung TV app, paid family account.

I put on the ‘Flow’ mix, and it displays various songs, but is actually playing the first song from the mix rather than that song being displayed, again and again.  If I skip ahead and then back, it will play the proper song being displayed.  Not the most convenient way to listen to a mix!

 

Rudi
Rank
Userlevel 7
Badge +7

Thanks for coming back @thwartedEfforts (great profile pic, by the way). Yes, 4.32.1 has just been released. Keep me posted!

WildIrishRose777
Rank

MY PLAYLIST ENDS AFTER FIRST SONG
For the last two weeks, when I log into Deezer and click on ‘Listen’ in my playlist, it plays the first song then ‘Pauses’ itself.  If I click on the next song or any other song, the player insists on playing the first song in the list over and over.  I listen on a desktop through Google Chrome browser.  Apparently, other members are having the same issue.

Please HELP!

Thank You!

WildIrishRose777

Wild Irish Rose
WildIrishRose777
Rank

Hi Kevin Deezer,  The errors on any playlist not specific to certain one.

Thanks for your interest!

Wild Irish Rose
K
Rank
Userlevel 7
Badge +6

Hello @WildIrishRose777, does that happen on a specific playlist?

Thanks for the feedback

https://www.deezer.com/en/profile/3421485864
Rudi
Rank
Userlevel 7
Badge +7

Hey @Cforever1 

Thanks for letting us know, sorry for the inconvenience. Do you have a free or a paid subscription?

Could you please try clearing cache + cookies from your browser? There's a similar problem with the desktop app at the moment but via web it should be fine.

K
Rank
Userlevel 7
Badge +6

Hello @WildIrishRose777, thanks for getting back, sorry about this inconvenience :slight_frown: Have you tried on another browser as well?

https://www.deezer.com/en/profile/3421485864
thwartedEfforts
Rank

Have the issue recurring on the Windows desktop client  4.32.20

Flow plays the below listed Pendulum track endlessly:

If I choose Don’t play this track it by tapping the unhappy face button… Deezer acknowledges that it won’t play it again, then plays again. Again and again.

You can see I’ve disallowed this track as below, yet it is still stuck in its loop:

2020 was a real Groundhog year and Deezer ain’t helping :wink:

WildIrishRose777
Rank

Hi Rudi

IE does not allow me to log in.

I am on a work computer and our IT dept keeps the browser’s cache and cookies cleared all the time.

Up until about a month ago, I had no problems with the performance of Deezer.

Wild Irish Rose
D
Rank
Userlevel 1

I have the same problem, I don’t know what to do:(((

Rafael.
Userlevel 7
Badge +7

Hi Rudi

IE does not allow me to log in.

I am on a work computer and our IT dept keeps the browser’s cache and cookies cleared all the time.

Up until about a month ago, I had no problems with the performance of Deezer.

 

 

Are you by any chance using work VPN?

Anja
Userlevel 7
Badge +1
Hi there, and have you checked if the repeat button is enabled by any chance?
Anja
Userlevel 7
Badge +1
Hi again, what's the device (model) this happens on? Also is it connected via bluetooth by any chance?

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