First song of playlist always plays in loop when skipping

I have this problem in the up-to-date Samsung TV app, paid family account.

I put on the ‘Flow’ mix, and it displays various songs, but is actually playing the first song from the mix rather than that song being displayed, again and again.  If I skip ahead and then back, it will play the proper song being displayed.  Not the most convenient way to listen to a mix!

Hey @Rudi 

I have a free subscription on deezer. 

I will try to clear my cache and cookies on my browser. Thank you.

Hey @Cforever1 

Thanks for letting us know, sorry for the inconvenience. Do you have a free or a paid subscription?

Could you please try clearing cache + cookies from your browser? There's a similar problem with the desktop app at the moment but via web it should be fine.

Hello,

Please I have a problem regarding this topic. I am unable to play other songs after the first one. If I try to change it manually, the song repeats itself. It occurs both on the internet as well as the app. 

My laptop is a Lenovo YOGA 710 and I use google chrome.

Sorry about that @thwartedEfforts 

Is it the exact same version of the track? If yes, keep skipping when it shows up - Flow should start making new recommendations. And obviously, keep adding more tracks to your favourites as well, it also helps!

Have the issue recurring on the Windows desktop client  4.32.20

Flow plays the below listed Pendulum track endlessly:

If I choose Don’t play this track it by tapping the unhappy face button… Deezer acknowledges that it won’t play it again, then plays again. Again and again.

You can see I’ve disallowed this track as below, yet it is still stuck in its loop:

2020 was a real Groundhog year and Deezer ain’t helping 

Thanks for coming back @thwartedEfforts (great profile pic, by the way). Yes, 4.32.1 has just been released. Keep me posted!

Have v 4.32.10 on both macOS and on Windows, though I think the two apps were 4.32.0 when I composed the message originally.

Every couple of weeks, when we release an update, we fix several little bugs @thwartedEfforts the problem is trying to reproduce all of them on our side.

Thank you for sharing your experience and 'infinite mix' quote  and lastly, what's the app version you currently have?

I’ve had the same issue on macOS and on Windows for some time. For me it was most evident in Flow, where the app would play five tracks and then loop the last one an infinite number of times.

I used to chuckle that this was how Deezer could claim it was an “infinite mix” 

However, in the last week or so I don’t recall it happening at all. Would you know if there’s been an update specific to this issue? Either way this is definitely not something folks are imagining.

Hey @Nucleus 

Sorry to hear that. I've noticed a few other users reporting something similar. Could you please get the app version for us?

In the meantime, could you please try uninstalling the app, searching for %appdata and deleting any Deezer folder you find, restarting your computer, and then download the app again? Keep us posted!

Hi there. I have just joined Deezer, but so far only able to listen to one song over and over. At the end of the song it just stops. If I skip, it shows the next song is playing, but it is still only playing that one first song.

I am on a desktop windows. Please help.

Hi @eflorezc and @Danninnnela, is it working now for you?

Hi Rafael,

No I am working directly in the office not remotely.  I am not the only user who is having this problem.

Are you by any chance using work VPN?

Hi Rudi

IE does not allow me to log in.

I am on a work computer and our IT dept keeps the browser’s cache and cookies cleared all the time.

Up until about a month ago, I had no problems with the performance of Deezer.

Hey @WildIrishRose777 

Thanks for coming back to us. Have you tried clearing the browser's cache and cookies to see if it helps? Why couldn't you log in via IE?

Hi Kevin Deezer,  

I could not even log through IE and at work I am limited to Google Chrome and IE.

Hello @WildIrishRose777, thanks for getting back, sorry about this inconvenience  Have you tried on another browser as well?

Hi Kevin Deezer,  The errors on any playlist not specific to certain one.

Thanks for your interest!

Hello @WildIrishRose777, does that happen on a specific playlist?

Thanks for the feedback

MY PLAYLIST ENDS AFTER FIRST SONG
For the last two weeks, when I log into Deezer and click on ‘Listen’ in my playlist, it plays the first song then ‘Pauses’ itself.  If I click on the next song or any other song, the player insists on playing the first song in the list over and over.  I listen on a desktop through Google Chrome browser.  Apparently, other members are having the same issue.

Please HELP!

Thank You!

WildIrishRose777

Hey @eflorezc 

In which platform/app is this happening? Could you please give us a bit more detail so that we can best help you? 

Same problem here! it started 2 weeks ago and i can’t find a solution