Answered

First song of playlist always plays in loop when skipping

  • 6 September 2018
  • 32 replies
  • 355 views

Almost every time I try to listen some songs on Deezer I've got the same problem. I launch a playlist, the first song got well played but at the end of the first song it just stop, it doesn't go to the next song. When I try to get the next song manually it just repeat the first one. What should I do ?
(excuse me, english isn't my native language )
Thank you for your help.
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Best answer by Cforever1 26 March 2021, 19:42

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32 replies

Userlevel 7
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Hi there, and have you checked if the repeat button is enabled by any chance?
yep ^^ it doesn't keep playing the same song , it play one song and stop. then when i click on the next song it shows me the next song but plays the previous one instead.
Userlevel 7
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Hi again, what's the device (model) this happens on? Also is it connected via bluetooth by any chance?
hi, thank you for your interest on my problem. I'm on a Mac , no bluetooth. with Chrome.
Userlevel 7
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Thanks for getting back to us 🙂 So I just tested it and had no issues on Chrome. Are there any extensions or addons enabled in your browser? Such as Adblock or a VPN?
Userlevel 1

I have the same problem, I don’t know what to do:(((

Userlevel 7
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Hello @Danninnnela, this topic is pretty old, so I’m not sure you issue is related. Tell me, on which device do you have this issue, and is it on a browser or an app? If the latter, what is the version of the app?

Thanks you for reaching out to us

Same problem here! it started 2 weeks ago and i can’t find a solution

Userlevel 7
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Hey @eflorezc 

In which platform/app is this happening? Could you please give us a bit more detail so that we can best help you? :thumbsup_tone2:

MY PLAYLIST ENDS AFTER FIRST SONG
For the last two weeks, when I log into Deezer and click on ‘Listen’ in my playlist, it plays the first song then ‘Pauses’ itself.  If I click on the next song or any other song, the player insists on playing the first song in the list over and over.  I listen on a desktop through Google Chrome browser.  Apparently, other members are having the same issue.

Please HELP!

Thank You!

WildIrishRose777

Userlevel 7
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Hello @WildIrishRose777, does that happen on a specific playlist?

Thanks for the feedback

Hi Kevin Deezer,  The errors on any playlist not specific to certain one.

Thanks for your interest!

Userlevel 7
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Hello @WildIrishRose777, thanks for getting back, sorry about this inconvenience :slight_frown: Have you tried on another browser as well?

Hi Kevin Deezer,  

I could not even log through IE and at work I am limited to Google Chrome and IE.

 

Userlevel 7
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Hey @WildIrishRose777 

Thanks for coming back to us. Have you tried clearing the browser's cache and cookies to see if it helps? Why couldn't you log in via IE?

Hi Rudi

IE does not allow me to log in.

I am on a work computer and our IT dept keeps the browser’s cache and cookies cleared all the time.

Up until about a month ago, I had no problems with the performance of Deezer.

Userlevel 7
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Hi Rudi

IE does not allow me to log in.

I am on a work computer and our IT dept keeps the browser’s cache and cookies cleared all the time.

Up until about a month ago, I had no problems with the performance of Deezer.

 

 

Are you by any chance using work VPN?

Hi Rafael,

No I am working directly in the office not remotely.  I am not the only user who is having this problem.

Userlevel 7
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Hi @eflorezc and @Danninnnela, is it working now for you?

Hi there. I have just joined Deezer, but so far only able to listen to one song over and over. At the end of the song it just stops. If I skip, it shows the next song is playing, but it is still only playing that one first song.

I am on a desktop windows. Please help.

Userlevel 7
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Hey @Nucleus 

Sorry to hear that. I've noticed a few other users reporting something similar. Could you please get the app version for us?

In the meantime, could you please try uninstalling the app, searching for %appdata and deleting any Deezer folder you find, restarting your computer, and then download the app again? Keep us posted!

I’ve had the same issue on macOS and on Windows for some time. For me it was most evident in Flow, where the app would play five tracks and then loop the last one an infinite number of times.

I used to chuckle that this was how Deezer could claim it was an “infinite mix” :relieved:

However, in the last week or so I don’t recall it happening at all. Would you know if there’s been an update specific to this issue? Either way this is definitely not something folks are imagining.

Userlevel 7
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Every couple of weeks, when we release an update, we fix several little bugs @thwartedEfforts the problem is trying to reproduce all of them on our side.

Thank you for sharing your experience and 'infinite mix' quote :sweat_smile: and lastly, what's the app version you currently have?

Have v 4.32.10 on both macOS and on Windows, though I think the two apps were 4.32.0 when I composed the message originally.

Userlevel 7
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Thanks for coming back @thwartedEfforts (great profile pic, by the way). Yes, 4.32.1 has just been released. Keep me posted!

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