One Hit Wonder

Answered

First song of playlist always plays in loop when skipping

32 replies
556 views

Almost every time I try to listen some songs on Deezer I've got the same problem. I launch a playlist, the first song got well played but at the end of the first song it just stop, it doesn't go to the next song. When I try to get the next song manually it just repeat the first one. What should I do ?
(excuse me, english isn't my native language )
Thank you for your help.

C

Cforever1Answer

Guitar Hero

Hello @Rudi,

I checked on the browser and it is working.

Thank you for helping me.

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K

Kevin Deezer

Rockstar

Hello @WildIrishRose777, does that happen on a specific playlist?

Thanks for the feedback

https://www.deezer.com/en/profile/3421485864

WildIrishRose777

Guitar Hero

Hi Kevin Deezer, The errors on any playlist not specific to certain one.

Thanks for your interest!

Wild Irish Rose

K

Kevin Deezer

Rockstar

Hello @WildIrishRose777, thanks for getting back, sorry about this inconvenience :slight_frown: Have you tried on another browser as well?

https://www.deezer.com/en/profile/3421485864

WildIrishRose777

Guitar Hero

Hi Kevin Deezer,

I could not even log through IE and at work I am limited to Google Chrome and IE.

Wild Irish Rose

Rudi

Ultimate Superstar

Hey @WildIrishRose777

Thanks for coming back to us. Have you tried clearing the browser's cache and cookies to see if it helps? Why couldn't you log in via IE?

WildIrishRose777

Guitar Hero

Hi Rudi

IE does not allow me to log in.

I am on a work computer and our IT dept keeps the browser’s cache and cookies cleared all the time.

Up until about a month ago, I had no problems with the performance of Deezer.

Wild Irish Rose

Rafael.

Ultimate Superstar

Hi Rudi

IE does not allow me to log in.

I am on a work computer and our IT dept keeps the browser’s cache and cookies cleared all the time.

Up until about a month ago, I had no problems with the performance of Deezer.

Are you by any chance using work VPN?

WildIrishRose777

Guitar Hero

Hi Rafael,

No I am working directly in the office not remotely. I am not the only user who is having this problem.

Wild Irish Rose

Rafael.

Ultimate Superstar

Hi @eflorezc and @Danninnnela, is it working now for you?

N

Nucleus

Roadie

Hi there. I have just joined Deezer, but so far only able to listen to one song over and over. At the end of the song it just stops. If I skip, it shows the next song is playing, but it is still only playing that one first song.

I am on a desktop windows. Please help.

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