Being logged out of Desktop version every day.

Hello @Daniel Jake Bryson 

As @Gaffer13 has mentioned, that could be normal as we need to verify your identity. Once you have done it, everything will be fine and you will not be asked to do it again in the near future, unless you delete cookies/change browser, etc.

Enjoy Deezer!! 

Hi, I m on windows 10 and am having the asme problem, I see there are forums about this problem that date back to two years ago where the response from deezer was that they are working on it, alas every time I turn my computer on I have to sign in AGAIN. on mobile I DO NOT have this problem, what is going on deezer? do I have to call in and make a huge problem out of this by insisting to talk to every manager's manager until I get to the CEO? two years, and still nothing...

@Ewan 

As far as i know the login process for desktop app also is done in the background using web interface login. For that i suppose saved webbrowser data is used. So it’s just an idea, but could it be your browser settings are set to clear the cache each time the browser is closed?

If not also try logging in on webpage / desktop app and select the „save password“ option. 

@Superschlumpf 

I had exactly this thought too. The desktop app is connected to the default browser.

Hi guys. Thanks for the ideas, I will try it out and get back to you.

I have the same problem and it’s annoying as hell. Almost makes me want to return to Spotify where I never ever had this type of issue. Once I was logged into my account, it didn’t matter if I was using an AndroidTV box on my primary TV, my phone, and/or my computer, once I was logged in, I was never ever asked for my password.

On Deezer, sometimes it happens multiple times per day, usually when switching playback devices, and other times just several times/week. I’m not using it all the time, but when it takes 2-3 minutes to look up my password  (in my PW manager) and enter it into the device (because yes I use good security and different secure passwords for every account) it’s an impediment and not the enjoyable experience I should be having. And now I realize this has been going on for years?? You’re not gonna win against your competition who makes it easy and doesn’t require repeated logins. 

In the IT industry we call this user-vicious.

The automatic log outs are one of the most annoying things about Deezer, and have been for years. Just yesterday, I was listening to music on my Windows computer. I paused it in the middle of a song. Today, I un-paused the song. It played the song until the end, then instead of playing the next song in my Flow, it asked me to log in again.

At least, the Windows App authentication is now integrated with the browser, so you just open a page in the browser, click a bit, and you are logged back in. In the past it this was even more annoying.

But, in any case, this shouldn’t happen. There is no good reason for this to happen. I’m currently on version 6.0.220 on my PC. There is an update in the Microsoft Store, but I didn’t install it yet. I’m guessing, when you released that version, you changed something on your servers as well, and invalidated our existing logins. If that’s the case, please find a way to not do this in the future.

And OK, on PC at least this is somewhat bearable. But this issue is why I didn’t use Deezer on my Android phone for months, and instead I used a competing music app which I won’t mention by name.

What happens, is that usually use Deezer on my Android phone only from Android Auto. Basically, I plug my phone to the USB port in the car, and I start driving. Then, in case of Deezer, I notice the music just doesn’t play, because I am logged out.

The problem is there is no way to just push some button on the Android Auto UI and make it log back in. If I don’t want to drive without music for the rest of the trip, I would have to stop the car, open Deezer on my phone, and log back in, then continue driving. Needless to say, that’s not acceptable.

But you know what’s much easier to do in this situation? I just switch to the other music app, with two-three taps, while driving, and not use Deezer for that trip.

After this happened multiple times in the last year, I just gave up on using Deezer in my car, and now I’m using the other app, which before I used just as backup for situation when Deezer wouldn’t work at all. I don’t like the music selection from the other app that much, but it just works, and it never logs me out.

To conclude, either stop logging us out for no reason on our computers or phones, or provide easy ways to log back in with a few taps, even from the Android Auto UI. Ideally, even if you expire our session, you should log us back in automatically, without any intervention whatsoever.

Hello ​@vladnc thanks for your post and sorry that you didn’t get an answer before.

I know that for security purposes, in certain intervals of time, Deezer logs out to make sure accounts are being used by owners.

What would be the frequency this happens to you on your Android device and on your desktop app?

What are the actual versions that you have installed on Desktop and Android device?

Do you use any VPN, or software that could interfere with the application?