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Being logged out of Desktop version every day.

  • 15 September 2021
  • 3 replies
  • 18 views

The app keeps logging me out and I have to put up with an insane amount of Captchas, some that I can’t even finish because there are no identifiable images left to click! So I’m stuck in this loop when really I should already be listening to music. I will be switching to another service that isn’t Spotify if I have to keep doing this. Apple at least had me resetting my password via email which was quicker than this. 

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Best answer by Gaffer13 15 September 2021, 14:15

The captcha thing may be normal. You’re supposed to just click “Verify” without selecting anything. That you get them so often isn’t normal though. Maybe your IP address changes very often?

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Here is an example of the Captcha issue. 

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The captcha thing may be normal. You’re supposed to just click “Verify” without selecting anything. That you get them so often isn’t normal though. Maybe your IP address changes very often?

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Hello @Daniel Jake Bryson 

As @Gaffer13 has mentioned, that could be normal as we need to verify your identity. Once you have done it, everything will be fine and you will not be asked to do it again in the near future, unless you delete cookies/change browser, etc.

Enjoy Deezer!! :bulb:

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