Community Manager

F.A.Q.

Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

Forum|Forum|6 years ago
June 11, 2020
693 replies
21635 views

Our Desktop/Web app can improve, and we need your help

This is the topic dedicated to all problems you may face when using our desktop and web apps, big or small.

What should I post here?

if the app is acting in an unusual way, when you click on the menus and buttons, for example
if the player is displaying error messages, or if the playback is interrupted, let us know
if you're unable to login, or if the app kicks you out, we need to be aware too
if it simply crashes on you, when you connect or not to a device, it's better to leave a comment
if you have tips or workarounds to share, they'll be very welcome too

This topic is intended for version 4.20.0 and above, and for our browser version of Deezer

Show previous replies

A

adhirajdar

Guitar Hero

Hi @José.Deezer thanks for your response! Unfortunately the link also downloads the older version of Deezer desktop for me. I am located in Germany, not sure if it affects the version I receive (as previously I did have 7.0.1 installed). I’m currently still unable to login to either version of the desktop app.
I’m only able to use the web version.
No, the issue doesn’t occur on the web version of Deezer - where I am successfully able to use the buttons on the top of the lyrics screen.

A

adhirajdar

Guitar Hero

Hi @José.Deezer I tried again and now the link downloads the latest version. I was able to login successfully and the top buttons on the lyrics screen also work now! So no open issue from my side, thanks!

José.Deezer

Deezer Staff

Hello @adhirajdar I have asked around to understand if it is something related to that OS version.

New: Indeed we found and issue, and we fixed it immediately, so that’s why you have managed successfully to update the app, which is great.

Meanwhile, you can always try with this link - https://www.deezer.com/desktop/download/artifact-darwin-x64-7.0.50 where you just change the numbers on the end to get a specific version.

JSousa

jirikovoego

Hitmaker

I can confirm the sync is back again.

Hi guys, I’m not happy with the solution you provided. Here’s my user case:

I work all day on Windows 11 using Deezer desktop app. When I’m done, I simply close the laptop lid, putting Windows into sleep mode, and switch to my iPhone. The sync queue works perfectly.

Later, when I reopen my laptop, all the apps (including Deezer) wake up. Unfortunately, Deezer’s queue get stuck on the track I was listening to when I closed the laptop. The Only way to refresh is completely close the Deezer app (which can't be done using the close button) and run again. Very frustrating!

In the past, the queue used to update automatically.
Let me know if you’d like any further refinements!

N

nwaage

Roadie

I'm running Deezer 7.0.50 on a Mac, it's showing a banner to apply the update. I click on the "Restart now" and nothing happens. I've restarted the application many times, the update is not applied and the banner keeps popping up.

José.Deezer

Deezer Staff

Hi @Alfredo.Deezer @Antje W. as Jaime is absent, can you help @jirikovoego. Thanks

JSousa

awesomemac

Superuser

Hi @José.Deezer,

I have the same issue on my MacBook with Deezer:

And I’m running 7.0.40

José.Deezer

Deezer Staff

Hello @awesomemac @nwaage thanks for sharing. I have reported this today, but probably only Monday or Tuesday I will get some feedback. Thanks

JSousa

Alfredo.Deezer

Community Manager

I can confirm the sync is back again.

Hi guys, I’m not happy with the solution you provided. Here’s my user case:

I work all day on Windows 11 using Deezer desktop app. When I’m done, I simply close the laptop lid, putting Windows into sleep mode, and switch to my iPhone. The sync queue works perfectly.

Later, when I reopen my laptop, all the apps (including Deezer) wake up. Unfortunately, Deezer’s queue get stuck on the track I was listening to when I closed the laptop. The Only way to refresh is completely close the Deezer app (which can't be done using the close button) and run again. Very frustrating!

In the past, the queue used to update automatically.
Let me know if you’d like any further refinements!

Hey @jirikovoego 👋

I asked my Superusers to perform this action but everything it’s OK on their side

Have you tried to update the desktop app to the latest version?

https://www.deezer.com/explore/en-us/download/

If so, you can also try to delete the cache on the desktop app

I hope that helps 🙌

jirikovoego

Hitmaker

I’m using latest version from Windows Store. Tried even to reinstall, but no change.

Show more replies

Our Desktop/Web app can improve, and we need your help

What should I post here?

This topic is intended for version 4.20.0 and above, and for our browser version of Deezer

Sign up

Login to the community