Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

Hi ​@José.Deezer,

I have the same issue on my MacBook with Deezer:

And I’m running 7.0.40

Fix for Deezer’s “Restart Now” bug on Mac (no need to downgrade or wait for a patch) : r/deezer

You have to unzip the downloaded package on your macOS computer, manually delete the old Deezer desktop app and copy the new 7.0.60 version into its place.

Not THE solution, but a solution it is :) Thank you

Bear in mind the following  if you are using a Windows PC and don’t have unlimited data -

I was using Deezer 7.0.1. Not sure when I last updated it, not sure what the previous version was, but for the last few months I have been wondering why I was hitting my data limits consistently before the end of the month.

95% of the music I listen to is in my favourites which I downloaded many many months back.

But when I checked in windows - performance monitor - network - while listening to my favourites it showed that there was approx 1MB/sec being received by Deezer!

Same thing when I listened to an album I had not downloaded (over and over again). So the smart cache is obviously not working. When I go to File - preferences - more - app preferences - it says smart cache 0 bytes, downloads 0 bytes, Available 72.21GB. The only option in here is ‘clear all’.

I upgraded to ver 7.0.60, and this doesn’t seem to have fixed it.

I guess I have to download all my favourites all over again and accept that smart cache will only work on Mobile? If this is the case, I would better using the web version of the player instead of the windows app?

Hello ​@jordanmcclements while I bring this to concerned team, have you tried to turn your PC offline and listen to your favourites? Does it work? Thanks

I don’t think it has ever worked when my internet has been down. Trying now - no when I go to the favourites tab it says “You seem to be offline’…etc. etc..’check out downloads’ (of which I only have one very recently downloaded album even though I downloaded all my favourites many months back, maybe a year ago, and there is a folder C:\Users\myusername\AppData\Roaming\deezer-desktop\IndexedDB with about 4GB of .ldb files in it ?)

Thanks.

Only the albums and playlists downloaded in the Downloaded tab with a green dot for every track can be played without internet connection, and there is no button or option to disconnect from the internet in the desktop app. You have to use the Windows network settings and the Status window where you can disable the ethernet connection. Then the album artwork will not be visible anymore in the play queue, but the downloaded files will still play, and the audio quality is also shown.

Hello ​@nwaage ​@bluezzbastardzz ​@awesomemac we have just released for Mac users version 7.0.62 that should solve the issue regarding the banner

The only catch is for any user that has downloaded the version 7.0.61, which we just roll-out for 10 minutes to test the auto-update. We believe, no user is on that version, but if it is, it will require a manual update to version 7.0.62.

For that, you can use this link - https://www.deezer.com/desktop/download/artifact-darwin-x64-7.0.62

Hi ​@jordanmcclements, for me, is the same as for ​@bluezzbastardzz. After I disable Wi-Fi and my PC is offline, I can listen to my downloaded content. Please have a look to this short video I just made - https://youtu.be/adK6Qk0ZXUs

Please share a video of your experience. Thanks

Hi ​@José.Deezer 

Thanks for letting us know about the banner, I was going to write about it. The issue was there with 7.0.50 and I had to look into the caches folder in ~Library to find the newer version (7.0.60 then) manually.

By the way, 7.0.50 is still the version offered when downloading from deezer.com/download (at least on macOS).

It is working for me on downloaded files when I am offline, thanks.

My main questions still are - 

Does smart cache work on the Windows Desktop version of Deezer? (It looks to me like it does not).

Do I have to manually download every single favourite track again? (I have approx. 4GB of files in my cache but none of my favourites are in downloads even though they were in August 2024).

Is there a way to get Deezer to check / import these cached files again?

Where can I change the cache settings  on the Windows Desktop version of Deezer?

Will I have to manually download every single favourite track again when I upgrade to a newer version of Deezer?

Thanks!