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Jaime.Deezer
Community Manager
Jaime.Deezer
Community Manager
June 11, 2020
F.A.Q.

Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

  • June 11, 2020
  • 693 replies
  • 21635 views
Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

 

 Our Desktop/Web app can improve, and we need your help :desktop:

This is the topic dedicated to all problems you may face when using our desktop and web apps, big or small.

 What should I post here? :thinking:

  • if the app is acting in an unusual way, when you click on the menus and buttons, for example
  • if the player is displaying error messages, or if the playback is interrupted, let us know
  • if you're unable to login, or if the app kicks you out, we need to be aware too
  • if it simply crashes on you, when you connect or not to a device, it's better to leave a comment
  • if you have tips or workarounds to share, they'll be very welcome too

This topic is intended for version 4.20.0 and above, and for our browser version of Deezer :floppy_disk:

    693 replies

    Show previous replies
    Hitmaker
    jeremybonan
    Hitmaker
    March 7, 2025

    A long standing bug that would be worth fixing with the new technical architecture.

    On macOS, Deezer has been taking advantage of the Touch Bar for years, but it still carries the old Deezer logo… I am sure it’s trivial to fix.

    Best.

    José.Deezer
    Deezer Staff
    José.Deezer
    Deezer Staff
    March 11, 2025

    Hi ​@Zaznetkherson sorry to hear that. General feedback is that the sync issue was sorted. Please try to uninstall the Desktop app and install it again from our website https://www.deezer.com/explore/en-us/download/

    JSousa
      José.Deezer
      Deezer Staff
      José.Deezer
      Deezer Staff
      March 11, 2025

      Hi ​@jeremybonan, please share a screenshot of that old logo, so I can share it with our team. Thanks

      JSousa
        José.Deezer
        Deezer Staff
        José.Deezer
        Deezer Staff
        March 11, 2025

        Hi ​@bluezzbastardzz regarding this point “Another issue with the desktop app since its creation is that you cannot paste a search term copied in the web player or in any other browser tab into the search field of the desktop app with the right-click of your mouse, you have to paste it with Ctrl+V on a Windows PC.”

        Our team is raising an incident to have that option on the desktop app. Can’t promise when they will have the bandwidth to make it happen, but kick off is done.

        JSousa
          Hitmaker
          jeremybonan
          Hitmaker
          March 11, 2025

          Hi ​@José.Deezer,

          Here you are.

           

            bluezzbastardzz
            Superuser
            bluezzbastardzz
            Superuser
            March 11, 2025

            ​@José.Deezer Thank you for replying to the Copy & Paste issue in the desktop app. Another possible key combination besides Ctrl+V would be Shift+Paste on Windows which might be easier to reach with the right hand.

            ZZee ya, Hans-Jürgen (Bluezz Bastardzz and Indigo Rocks, live album on Deezer, last.fm/user/hjbardenhagen)
              Hitmaker
              Zaznetkherson
              Hitmaker
              March 12, 2025

              Hi ​@Zaznetkherson sorry to hear that. General feedback is that the sync issue was sorted. Please try to uninstall the Desktop app and install it again from our website https://www.deezer.com/explore/en-us/download/

              After few hours all start working without reinstall! Thanks!

                José.Deezer
                Deezer Staff
                José.Deezer
                Deezer Staff
                March 13, 2025

                Hi ​@José.Deezer,

                Here you are.

                 

                Hi ​@jeremybonan thanks for sharing. Already sent to our team.

                JSousa
                  Guitar Hero
                  adhirajdar
                  Guitar Hero
                  April 7, 2025

                  Hi! Whenever I try to close the lyrics screen of a song with the X button on the top-left, it does nothing (same with the info? icon on the top-right). I usually have to navigate away by clicking on the song/artist from the now playing section on the bottom left. I am running the desktop app on a MacBook Pro M1 (macOS Sequoia 15.3.2)

                  I was using Deezer 7.0.1 and decided to reinstall the app in order to see if the issue would get fixed. It did not and instead the latest version I can download now is 6.0.290? Also I am unable to login to either version of the app as it gets stuck on the login screen (on the app) after redirecting from my browser

                    José.Deezer
                    Deezer Staff
                    José.Deezer
                    Deezer Staff
                    April 8, 2025

                    Hi ​@adhirajdar sorry to hear that, but you have a very old version of the Desktop app. Please use this link to download the most recent version - 7.0.50 - https://www.deezer.com/explore/en-us/download/ and let us know if that sorted the problem.

                    By the way, have you tried to use the web version on www.deezer.com. Do you have the same issue there?

                    JSousa
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