Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

I have checked the main.log located in C:\Users\myname\AppData\Roaming\deezer-desktop\logs but recreating the crash doesn’t cause any new entries to be written to the log. I cannot reproduce the issue with any other Electron app. I can reliably recreate the issue with either version of Deezer, by either moving or resizing the window.

Hi @Leonídia.Deezer, something new with this annoying behaviour?

Option to Not Minimize/Close to System Tray | Deezer Community, bringing music lovers together

Just wanted to note that I just updated to 6.0.120 and still having the same issue.

These errors appear in the main.log file sometimes. Are they related to the crashing when moving or resizing the window?

[2024-04-30 09:10:43.343] [error] WindowState: Cannot properly determine the display id.
[2024-04-30 09:10:43.344] [warn]  WindowState: The position is out of bounds.

Today found, that all downloaded data at PC was removed, and smart cashe was cleared. But im’not doing that manualy. Deezer 6.0.120

Any updates yet? My month is about to expire and I’m not planning on resubscribing again until this app is actually usable.

Hi @razorsoup, currently, we're actively working on a solution.

An upgrade is planned for later this year, which we believe will address this issue.

However, I must note that we don't have an exact timeframe for when this upgrade will be implemented.

Thank you for your patience and understanding.

If you have any further questions or concerns, please don't hesitate to reach out.

Hi everyone,

Just took up Deezer to benefit from the streaming experience in my Marantz Cinema 50 receiver using HEOS. I searched answers with “album art” keyword but I couldn’t find a topic other than one from Android6 times which is old and irrelevant.

My problem is that I cannot see any album art nor reach the full functionality of Deezer from within Heos stresmer. I was fed up with having to move out of Heos go Ağple Music App and Airplay music that is why I moved to Deezer to be able to stream directly from within Heos app.(although Hi-res streaming is not allowed unlüke Tidal). But not seeing the album art nor being able to find music from Heos is also as bad of an experience as the Airplay. Is it a Deezer isssue or Heos and who can fix the problem, I can’t say. I’ll appreciate if anyone has more info on this. Cheers.

Hello @Arhan I went through several threads and I couldn’t a similar complaint, so I would say in first instance that this might be on Heos side. 

Have you tried some troubleshooting on the Denon app: 

• clear cache
• check if you have the latest version of Denon Heos app
• reboot phone
• unlink Deezer service and link again
• Delete the app and install it again
• if you have a second mobile device try from that device

Unfortunately there isn’t a desktop app Denon Heos to test from the PC. If nothing works, try to open a ticket in Denon Support. If the issue is related to Deezer api integration, they can open a ticket directly with Deezer. Please let us know if anything helped.

Regarding the Flac quality indeed, only stream in 320 Kbps is available. You could get the Hi resolution quality casting to our Denon device or using Airplay, which is not ideally.