Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

Hey,

there is a problem with the cover art resolutions in both the web and desktop app (no issues on the android app).

When viewed from the queue the cover art have a lower resolution compared to both the album page and lyrics page.

On the web app I’ve been receiving a General error message while streaming. Has anyone experienced this type of issue?

Hi @archaic_email, thank you for your message.

Could you please share the error message you received?

It seems to have subsided and I coincidentally forgot to screencap it lol. I’ll post an update if the issue reoccurs. 

@Leonídia.Deezer  Good morning, the error message has been coming back today. 

It’s been several occasions where I will be streaming then the music abruptly stops with the message. I can resume playback at the start. The issue has occurred for both Webplayer and MacOS application.

Hello Deezer, I have a question why the Deezer app on my iPad keeps cutting out music every few seconds. what is the cause is a new i pad. It works perfectly via the Linn app

Hi @archaic_email are you still experience the same error message? If so please give it a go with our latest version 6.0.90 - https://www.deezer.com/desktop/download?platform=darwin&architecture=x64

Also for the browser as workaround, try different browsers or alternatively use the incognito mode to see if you don’t get errors.

Hi @rudi.fonteijne thanks for the post. Are you in the most Deezer version for iPad? and or iOS system is update?

Does the issue happens on Wifi or on mobile data?

Could you try to proceed with these two steps:

• Clear cache on Deezer app, Settings, Data and Storage. Also have your smart cache configured for 2GB
• If that didn’t improve the experience, please remove the Deezer app, reset your device and install back again.

Hope that works for you.

Just running through the application now and it seems to be working great so far 😄

The Windows Desktop app crashes when moving the window. I’ve seen other threads mentioning the same thing going back several months. I’ve tried both the app from the Microsoft store and the one downloaded directly from https://www.deezer.com/desktop/download?platform=win32&architecture=x86. The version is 6.0.110, running on Windows 11 Enterprise, 23H2, with 32GB RAM. Is there any fix for this? I’m trying Deezer out as a potential replacement for YouTube Music but the lack of stability leaves a lot to be desired and I’m not encouraged by the fact that this seems to be a long standing issue reported by other users and there hasn’t been a resolution

Hi @razorsoup, sorry to hear that you're experiencing this issue.

I've already shared your information with our developers.

They couldn't reproduce the issue on Windows 10, but they're currently trying to replicate it on Windows 11.

Once I receive feedback from their side, I'll update you.

Sorry for any inconvenience this may have caused.