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Jaime.Deezer
Community Manager
Jaime.Deezer
Community Manager
June 11, 2020
F.A.Q.

Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

  • June 11, 2020
  • 693 replies
  • 21637 views
Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

 

 Our Desktop/Web app can improve, and we need your help :desktop:

This is the topic dedicated to all problems you may face when using our desktop and web apps, big or small.

 What should I post here? :thinking:

  • if the app is acting in an unusual way, when you click on the menus and buttons, for example
  • if the player is displaying error messages, or if the playback is interrupted, let us know
  • if you're unable to login, or if the app kicks you out, we need to be aware too
  • if it simply crashes on you, when you connect or not to a device, it's better to leave a comment
  • if you have tips or workarounds to share, they'll be very welcome too

This topic is intended for version 4.20.0 and above, and for our browser version of Deezer :floppy_disk:

    693 replies

    Show previous replies
    JPick
    Guitar Hero
    JPick
    Guitar Hero
    June 21, 2024

    Hi Deezer team,

    This is a super minor observation and the smallest of issues, so not a priority at all  🙂

    I noticed that the dimensions of the Deezer app icon on MacOS seem to be different to every other app on my Mac. I guess it doesn’t conform to Apple’s standard app dimensions..? For reference, I’m on version 6.0.150.258 of the MacOS app.

    Here’s what it looks like when in the dock at the moment:

    The Deezer icon (4th from the right) is larger and more square than all other app icons.

    But here’s what it would ideally look like:

    The Deezer icon (4th from right) but resized to match the standard dimensions for MacOS app icons.

    I had a go at resizing the icon myself using Apple’s offical app template and have attached a .png version. I couldn’t attach the proper .icns version directly here, so have zipped it and attached that too.

    Of course, this is an unimportant issue, but figured it could be a nice minor fix for those of us who notice these things (and some easy points for the dev team).

    Otherwise, the app is working really well for me!

    Thanks :)

      Leonídia.Deezer
      Community Manager
      Leonídia.Deezer
      Community Manager
      June 24, 2024

      Hi @JPick, thanks for pointing this out! 🙏

      I appreciate your attention to detail.

      I'll let our team know about the app icon size on MacOS.

      If you notice anything else, feel free to let me know.

        Roadie
        François Godet
        Roadie
        July 15, 2024

        In the Desktop App, when we want to add a title to a playlist, the window is so little ! Why ?! Not fun to scroll when we have many playlists. (see image)

        Really, your App is globally much less user-friendly than the Spotify one, please do better beta testing or something else...please. I would like to use french solution…

         

        Guitar Hero
        classicalking
        Guitar Hero
        July 15, 2024

        after updating to 6.0.170 today on Windows, the title bar is messed up… The whole thing appears to be the hamburger menu… and now the menu appears on the bottom left corner. please fix 

        Roadie
        VincentB93
        July 16, 2024

        currently on windows 11. desktop version 60170.

        Since yesterday for whatever reason the app seems to be broken. Menu bar is broken. I cant drag deezer from one monitor to another monitor.

        Tried reinstalling the app.. not working..

        What is going on?

         

        Edit: just went back to version 60140 and its working fine now..

        Roadie
        François Godet
        Roadie
        July 16, 2024

        Hi @JPick, thanks for pointing this out! 🙏

        I appreciate your attention to detail.

        I'll let our team know about the app icon size on MacOS.

        If you notice anything else, feel free to let me know.

        Hi,

         

        That is a minor issue and a detail, but all other MacOS editor do it well but you…

        It shows how much you re interrested in what you do when developping your softwares.

         

        jirikovoego
        Hitmaker
        jirikovoego
        Hitmaker
        July 16, 2024

        after updating to 6.0.170 today on Windows, the title bar is messed up… The whole thing appears to be the hamburger menu… and now the menu appears on the bottom left corner. please fix 

        Absolutely the same. I can’t downgrade, because of Windows Store. Guys, you need act fast to fix it, because I pay for service I can’t use it.

          jirikovoego
          Hitmaker
          jirikovoego
          Hitmaker
          July 17, 2024

          Fixed! Great work, guys!

            Roadie
            Fabrício Luciano Gonçalves
            Roadie
            July 19, 2024

            Hi, I've been trying to install the Deezer App on my MacBook (Sodoma 14.1) but I've getting the message that Apple can't check malwares on the application for this reason it allows me to open it. It also says that this app needs update and for me to getting in touch with its developer. 

            I'm new to Deezer, being a previous Spotify user, however would be important to me having access to the Desktop App, could somebody help me out, please?

            I've downloaded the app from the official Deezer website.
            https://www.deezer.com/explore/en-us/download/

            Thanks.

            Roadie
            Hikutos
            Roadie
            July 21, 2024

            after listening to several tracks, an error appears, after which the desktop/web app does not work until I restart it. The problem has been going on for half a month

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