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Jaime.Deezer
Community Manager
Jaime.Deezer
Community Manager
June 11, 2020
F.A.Q.

Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

  • June 11, 2020
  • 693 replies
  • 21650 views
Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

 

 Our Desktop/Web app can improve, and we need your help :desktop:

This is the topic dedicated to all problems you may face when using our desktop and web apps, big or small.

 What should I post here? :thinking:

  • if the app is acting in an unusual way, when you click on the menus and buttons, for example
  • if the player is displaying error messages, or if the playback is interrupted, let us know
  • if you're unable to login, or if the app kicks you out, we need to be aware too
  • if it simply crashes on you, when you connect or not to a device, it's better to leave a comment
  • if you have tips or workarounds to share, they'll be very welcome too

This topic is intended for version 4.20.0 and above, and for our browser version of Deezer :floppy_disk:

    693 replies

    Show previous replies
    Rudi
    Ultimate Superstar
    Rudi
    Ultimate Superstar
    June 27, 2020

    That's a bit odd @rtg it worked on Chrome but not on Edge...any updates available?

    Thank you for your honest feedback @stefaanvandenbussche :thumbsup_tone2:

    Hey @dennis.gillich.92 what kind of subscription do you have? Have you tried any troubleshooting yet?

    Guitar Hero
    ChristoV
    Guitar Hero
    June 29, 2020

    I am using Version 4.20.21 of the Deezer Windows App with a family subscription. I am the primary member of the subscription.

    Since the last update, my app by defaults signs into another member of my family, regardless of how many times I have signed out and in, it still defaults back to the same family member.  It also at times switches to this family member midway through playing a song.

    I have tried reinstalling the app, but still, the problem remains.

    PS. I am very happy that the constant “Captcha-ing” in order to log in is a thing of the past though :-) 

      Rockstar
      Kevin Deezer
      Rockstar
      June 30, 2020

      Hello @ChristoV, first of all thank you for your support, we are very grateful :slight_smile: I’ve had other users reporting this as well, our teams we’ll have a look into this.

      Thank you for the feedback

      https://www.deezer.com/en/profile/3421485864
        Roadie
        Aleksey Khlevnoy
        Roadie
        July 1, 2020

        Good day, stuttering music on the computer, in the browser and in the client version 4.20.21. While in spotify, Yandex music all works without problems. It started about a week ago. Everything's fine on the phone.

        Rudi
        Ultimate Superstar
        Rudi
        Ultimate Superstar
        July 2, 2020

        Hi there @Aleksey Khlevnoy 

        Sorry to hear that. Please try reinstalling the app and clearing cache and cookies from the browser. If you could also change the audio quality settings and report back to us, I'd be really grateful! :v_tone2:

        Ultimate Superstar
        hpguru
        Ultimate Superstar
        July 2, 2020
        CHROMEBOOK, Chrome, notifications won’t show Deezer

        Hello, may be a bug. Tidal, Spotify, YouTube, Google Music show music like the second one. Also on lock screen. Deezer is just plain colour and one row text about song. Can it be fixed?

        Ultimate Superstar
        hpguru
        Ultimate Superstar
        July 3, 2020
        CHROMEBOOK, Chrome, notifications won’t show Deezer

        Hello, may be a bug. Tidal, Spotify, YouTube, Google Music show music like the second one. Also on lock screen. Deezer is just plain colour and one row text about song. Can it be fixed?

        Hello.

        It acts the same way on Windows, tried it out today on my work laptop.

        Can someone from Deezer please forward this to your team, I think it is NOT the way how it should work. Maybe because of that I am not able to skip tracks using my Sony bluetooth headphones.

        @Kevin Deezer or anyone to help with it?

        LFM
        Rising Star
        LFM
        Rising Star
        July 4, 2020

        @Rudi 

         

        Player stops after some songs (Desktop app 4.20.21) . 

        It is a very unpleasant and constant issue.

        LFM
          Roadie
          riyadh ridoy
          Roadie
          July 4, 2020

          I’m on desktop. Can someone help me? Probably just a bug, but it’s ticking me off.

            Roadie
            udbv
            Roadie
            July 5, 2020

            Hello, 

            • if the player is displaying error messages, or if the playback is interrupted, let us know

            Deezer version 4.20.21

            O.S. Windows 10 1909

            Music: Flow

            Problem: playback is interrupted, can occur as in 30 seconds playback, as in once in an hour.(longest playback without interruption)
            Displays general error message, after accepting the same song played.
             

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