Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

Hello!

Deezer stopped working on Windows 10 desktops (both App and Web) beginning from last Friday (21.10.2022). For some reason all the traffic is denied from our office external IP address.

WEB

APP

Looks, like you’re offline

But mobile App works fine on mobile network.

Also, Web app works from browser, when VPN is activated (was tested in Opera).

Could you suggest what could be the reason for blocking the IP address and/or service?  Or this could be the problem on ISP side?

Thanks,

Yaroslav

I’m gobsmacked that some of the answers to these questions are 2 years old!

I’m new to Deezer and am finding using it on my tablet, which is most of the time, horrible.

Tracks from an album in a playlist have horrible gaps. Listening to Van Morrison It’s too late to stop now is suddenly a miserable experience. It’s a live album where do the pauses come from?

The app also closes all the time for no reason. If I pause a track it does it, if I’m searching it does it, if I’m leaving well alone and letting it play it does it. It’s just done it now as I type.

Frankly I’m starting to feel the premium price isn’t worth the hassle.  

I have this as well.   I dop have a 3440x1440 resolution screen.  If I change the resolution down to 1920x1200 or below  it stops doing it though.  2560x1080 and above crshes on move.

I have a screen recording if you want me to send it to you.

HP Zbook Win 11 Deezer 5.30.400

When I play a playlist there is often a short interuption at the start  each new song. Happens both in Android app and desktop app.

Web player Windows desktop notification for now playing song doesn’t work properly. It appears 2 times, firstly with right artist name plus cover and track title from the previous song, the second time with all info correct.

Example on gif, songs played: Rainbow “The Temple of the King” → Rush “Tom Sawyer”

“Your computer seems to be offline. We'll keep trying to reconnect.”

Web browser on linux.

Message clearly inaccurate as music still playing!

Probably occurring as I block trackers/email and marketing.

Deezer you really need to stop the tracking!

Hi, I am using windows app version 5.30.510. The close and report buttons are not clickable when lyrics shown.

Another bug: when I open any playlist in the desktop app, the app turns black (not in chrome player).
I’m not sure but it seems more errors happen when I remove songs froms playlists.
Also some songs in playlists won’t download and the app crashes when trying to play those songs.

I can’t close the lyrics view, that X button on the upper left corner does nothing. Win 11, app version 5.30.520. The only thing that helps in this situation is clicking on Queue button.