Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

Hey folks! 

Sorry about that, our developers are working on something new and you will receive more updates as soon as possible.🙏🏽

Take care.✌🏽

I'm so exciting! Better desktop app (including W11 widget and focus integration) and better Alexa skill are two things I miss the most!

I got an error again in the win10 app. After restarting the app, I had to login again, but now the app keeps going back to a white login screen after authentication in chrome so I can’t use it anymore.

update: I saw 2 deezer instances running in task manager. I waited a couple of minutes until they were gone and now the app works again 🙂.

I also noticed before that after an error and quiting deezer, it was still using 100% of 1 thread for a long time until I manually quit the process in task manager.

FYI

Win11 desktop app.

I have been having issues with the app crashing when you try to move the window.

Noticed that it was using the GPU rather than the intel processor standard graphics.

Changed the windows “System\Display\Graphics” to force it to use “Power Saving” mode, now its using the normal gpu, and its not crashing anymore.

• genuine question: Is anyone from the devs working on bugs?
  It’s just that in the 2 years that I’ve used your service, none of these bugs seem to be resolved or they reappear with new updates.
  I understand that it can’t be easy with a small team, but I can’t keep justifying paying a premium price for software that feels like it’s stuck in alpha.
  
  examples:
  - Multiple random daily crashes that requires restarting the app and browsing to the playlist and song that was playing.
  - Songs that won’t download.
  - Artists and songs get recommended while I flagged them as “don’t recommend” (months ago)
  - After update or random login prompt, the app is blank or It gets stuck in a failed login loop.
  This blank screen also sometimes happens when resizing the window.
  - After removing a song from a playlist and then selecting another song in the playlist, a different song starts playing and the whole playlist seems broken until restarting the app.

Today trying to go to any artist page in the windows (10) app returns an error “An error occurred, please try again later.” Restarting the app doesn’t fix it.
The artist pages in the webplayer work though.

Hi, chromecast don’t work for me. I click in the icon from the web app (google chrome) and nothing happens! It’s a bug? Thanks.

edit: solved!

Deezer unfortunately has too many bugs that ruin the experience and do not justify the price, which is higher than all other streaming services in my country, Greece. Sadly, I have already paid for a whole year of Deezer. I’m quite disappointed. 

Hello, since at least few weeks, every time I try to open the album or author’s page, the error screen appears. What can I try to do to troubleshoot this issue? Did you meet something similar? Is there any kind of log to investigate the problem?

Windows 10, Opera GX 98.0.4759.56, Deezer 5.30.540

Same here. I’ve tried the suggested “uninstall and reinstall, clear browser cache and cookies” to no avail. Android app shows album and author page, but Desktop app on Windows refuses to do so, and the web interface refuses to show it as well.

This has been going on for a while now.