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Jaime.Deezer
Community Manager
Community Manager
June 11, 2020
F.A.Q.

Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

  • June 11, 2020
  • 693 replies
  • 21638 views
Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

 

 Our Desktop/Web app can improve, and we need your help :desktop:

This is the topic dedicated to all problems you may face when using our desktop and web apps, big or small.

 What should I post here? :thinking:

  • if the app is acting in an unusual way, when you click on the menus and buttons, for example
  • if the player is displaying error messages, or if the playback is interrupted, let us know
  • if you're unable to login, or if the app kicks you out, we need to be aware too
  • if it simply crashes on you, when you connect or not to a device, it's better to leave a comment
  • if you have tips or workarounds to share, they'll be very welcome too

This topic is intended for version 4.20.0 and above, and for our browser version of Deezer :floppy_disk:

693 replies

Hitmaker
October 25, 2021

Am I the only one not getting the new Sunday and Monday playlists this week? I don’t seem to have any issues with the subscription, playback or algorithms. The last weekly playlist that successfully updated was the Friday releases playlist.

Jaime.Deezer
Community Manager
Community Manager
October 29, 2021

That’s weird @Gaffer13 
Can you please provide a screenshot of your view in the app?
Thanks

Hitmaker
October 29, 2021

It looks normal - except the playlists are the same as a week ago, which I can’t show because I don’t have a screenshot made a week ago. :smiley:

I already reported this to customer support, and the representative told me there was an issue on their end, and now it’s fixed. The playlists are still the same for me though - so maybe I’ll need to wait one more day for daily playlists and until Sunday/Monday for weekly playlists.

Hitmaker
October 30, 2021

OK, daily playlists updated successfully. Sunday and Monday playlists are still the same  - but will probably update on Sunday/Monday.

Roadie
November 3, 2021

The whole UI is messed up on the web player and adding a song to my playlist became overcomplicated. Why the hell do I have to click … then add to playlist then my playlist instead of the + button then the playlist?

One Hit Wonder
November 5, 2021

Im having troubles logging in. Logging in stuck loading and wont log in. I cant update arl either.

oldrecord
Hitmaker
Hitmaker
November 7, 2021

Hi Deezer team,

I use the web site a lot more than the App. I am on Windows 11 on PC. However, before the change of layout, on my Playlists it used to have a box at the top that allowed me to change the order of the Playlist. The drop down box said “Recently Added, A-Z Track, A-Z Artist, A-Z Album, Manual. “ Now that box is gone. It was so convenient. Now when I try to organise the List, I am at a loss. The old system was so user friendly. BTW, I tried Chrome and it’s no different. How can I get the previous drop down box back? 

I look forward to your reply. Cheers …. Ken .. :slight_smile::notes::panda_face:

“Music is enough for a lifetime, but a lifetime is not enough for music.” Sergei Rachmaninov
Макс Синєгуб
Rising Star
Rising Star
November 11, 2021

1. In the Windows application, the focus is constantly jumping up the list.
2. The web version does not show the all list of songs.

Why?

Jaime.Deezer
Community Manager
Community Manager
November 12, 2021

Hi @oldrecord It seems to be intended, but I have asked to our developers and as soon as I hear back from them I’ll let you know.
Thanks for your patience :)

Jaime.Deezer
Community Manager
Community Manager
November 12, 2021

Hey @Макс Синєгуб can you please provide a screenshot of the problem that you mentioned in order to help you?
Thanks :)