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Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

Forum|Forum|6 years ago
June 11, 2020
693 replies
21638 views

Our Desktop/Web app can improve, and we need your help

This is the topic dedicated to all problems you may face when using our desktop and web apps, big or small.

What should I post here?

if the app is acting in an unusual way, when you click on the menus and buttons, for example
if the player is displaying error messages, or if the playback is interrupted, let us know
if you're unable to login, or if the app kicks you out, we need to be aware too
if it simply crashes on you, when you connect or not to a device, it's better to leave a comment
if you have tips or workarounds to share, they'll be very welcome too

This topic is intended for version 4.20.0 and above, and for our browser version of Deezer

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Макс Синєгуб

Rising Star

Hey @Макс Синєгуб can you please provide a screenshot of the problem that you mentioned in order to help you?
Thanks :)

How? it's impossible.

J

jeremybonan

Hitmaker

@Макс Синєгуб Shoot a movie with your smartphone? :grinning:

Макс Синєгуб

Rising Star

How?

J

jeremybonan

Hitmaker

Use your camera to film your screen while the issue happens? Clear enough ?

oldrecord

Hitmaker

Hi @oldrecord It seems to be intended, but I have asked to our developers and as soon as I hear back from them I’ll let you know.
Thanks for your patience :)

Thanks @Jaime. that’s so cool. I look forward to your reply when you find out. .. Cheers .. :musical_note: :slight_smile:

“Music is enough for a lifetime, but a lifetime is not enough for music.” Sergei Rachmaninov

bluezzbastardzz

Superuser

The drop down box said “Recently Added, A-Z Track, A-Z Artist, A-Z Album, Manual. “ Now that box is gone.

I still see that dropdown box in Edge on Windows 10, but there are less options in it: A-Z, Recently Updated, Recently Added and Most Played.

Maybe you are using an adblocker preventing to show the dropdown button which is located at the right besides the search field and the dropdown for type of playlists. Or maybe you are looking at an old or different version in your browser cache, then press Ctrl+F5 to hard refresh the browser tab.

ZZee ya, Hans-Jürgen (Bluezz Bastardzz and Indigo Rocks, live album on Deezer, last.fm/user/hjbardenhagen)

oldrecord

Hitmaker

The drop down box said “Recently Added, A-Z Track, A-Z Artist, A-Z Album, Manual. “ Now that box is gone.

I still see that dropdown box in Edge on Windows 10, but there are less options in it: A-Z, Recently Updated, Recently Added and Most Played.

Maybe you are using an adblocker preventing to show the dropdown button which is located at the right besides the search field and the dropdown for type of playlists. Or maybe you are looking at an old or different version in your browser cache, then press Ctrl+F5 to hard refresh the browser tab.

Hi @bluezzbastardzz This is a screen shot of the playlist. Notice that at the right side above Added and the Length icon there is no box. I checked the things you suggested, but to no avail. Anyways, @Jaime. has said that it is intended, and he will let me know about it etc.. Thanks for helping, it is most appreciated. Take care and Cheers … :relaxed: :musical_note:

“Music is enough for a lifetime, but a lifetime is not enough for music.” Sergei Rachmaninov

bluezzbastardzz

Superuser

OK, I misunderstood your posting and thought you meant the overview of all your playlists. But if you want to sort the tracks of a single playlist, you can click on the header of each column, e.g. for A-Z Tracks which will sort all tracks alphabetically either top to bottom or vice versa with a second click, and the third click will restore the former sorting.

ZZee ya, Hans-Jürgen (Bluezz Bastardzz and Indigo Rocks, live album on Deezer, last.fm/user/hjbardenhagen)

oldrecord

Hitmaker

OK, I misunderstood your posting and thought you meant the overview of all your playlists. But if you want to sort the tracks of a single playlist, you can click on the header of each column, e.g. for A-Z Tracks which will sort all tracks alphabetically either top to bottom or vice versa with a second click, and the third click will restore the former sorting.

Thanks @bluezzbastardzz your help is awesome. It looks like I will have to get used to clicking on each header instead of the great user friendly box. Never mind, these things are meant to try us! Take care,, and keep safe.. :notes: :slight_smile:

“Music is enough for a lifetime, but a lifetime is not enough for music.” Sergei Rachmaninov

P

Petr S

Roadie

Hello! 4 months ago already wrote about the problem with the hang of the desktop application for Windows, still did not solve the problem, after 40 minutes listening to music the application begins to consume under 3 gigabytes of RAM, then it hangs and hangs the entire system for 5 minutes! This is observed on Windows 8.1, and on track of different devices. I will suffer a little more, if you do not fix I will stop using your service, I chose your service forward for the sound quality, but every time wait for the system because of your application is tired already.

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Our Desktop/Web app can improve, and we need your help

What should I post here?

This topic is intended for version 4.20.0 and above, and for our browser version of Deezer

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