Skip to main content
Jaime.Deezer
Community Manager
Community Manager
June 11, 2020
F.A.Q.

Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

  • June 11, 2020
  • 693 replies
  • 21638 views
Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

 

 Our Desktop/Web app can improve, and we need your help :desktop:

This is the topic dedicated to all problems you may face when using our desktop and web apps, big or small.

 What should I post here? :thinking:

  • if the app is acting in an unusual way, when you click on the menus and buttons, for example
  • if the player is displaying error messages, or if the playback is interrupted, let us know
  • if you're unable to login, or if the app kicks you out, we need to be aware too
  • if it simply crashes on you, when you connect or not to a device, it's better to leave a comment
  • if you have tips or workarounds to share, they'll be very welcome too

This topic is intended for version 4.20.0 and above, and for our browser version of Deezer :floppy_disk:

693 replies

Ian Cahill
Guitar Hero
Guitar Hero
September 25, 2021

As music  is about the ears not the eyes , Deezer is the only platform I would clearly pay my hard earned money for , 

Now one last time Deezer - at the very least , please fix the below on the Windows App ,

Playlist tiles - Do they have to be so big ?? , At-least give us the option to change to a list view , It’s really annoying.

Offline mode - A button to activate offline mode would solve so many issues , surely an offline switch is essential for a platform that offers offline mode , wouldn’t you think so ??

Uploaded MP3s -  Give us a way to organise our uploaded MP3 files , it’s Pretty much 101 in any software Library of MP3s ,.


Paying HIFI subscribers who use the Windows App , are clearly serious music listeners , we are not children , we don’t need huge big colourful icons .  We want a professional looking U.I for a professional sounding service. 
You have made the android version superb , it’s got everything you need for a mobile device.
Yet when it comes to Windows app , you simply do the opposite and leave out everything it needs .

Why have threads like this and never implement one single suggestion , pull your thumb out and give us a better U.I 

How about Hifi subscribers get a different U.I altogether, that would make your HIFI package extra special , no-one else has done this before.

 

Just a humble dude , no-one special in life
Guitar Hero
September 28, 2021

I am the administrator of a Family Hi-Fi plan: there are 5 other independent accounts associated with the plan, each with their own credentials.
No one knows each other's credentials, not even me as an admin.

When I log in with my account and look at the list of linked devices, I see those linked to all family members, not just mine.
This could be "normal", since I am the plan admin, although it is NOT possible to tell from the list which account a device in the list is linked to.
I also think that such a list is useless: even for the admin, I think it is still better to see only those associated with his own account and not those of others.

The other problem is that the other accounts also see ALL the devices of all the accounts (obviously by logging in with their own credentials, NOT mine), not just their own, and they can also remove them from the list. This happens if they access Deezer from a PC because in the mobile app they do not see the "Devices" entry in the settings.
I think this behaviour is not correct.
Don't you?
Is it possible to make each independent account only sees its own devices and not those of others?

Jaime.Deezer
Community Manager
Community Manager
October 1, 2021

@Ian Cahill thanks for all your feedback and suggestions. 
I have passed all the info to our developers now and I hope we can see some of your ideas implemented in future updates of the desktop app.:nerd:

Hitmaker
October 1, 2021

OSX version: 11.6 (20G165) 

Deezer version Version 5.30.70 (5.30.70.60)

Got the last updated version and now I keep getting: “Your Computer seems to be offline. We’ll keep trying to reconnect” even though my iMac is connected w/o interruptions (and there are no connection issues with other devices). This only started after the new version was installed and music streams w/o interruption (no buffering at any Audio Quality setting).

Wishing you all a fab weekend ahead...

@Rudi @Jamie 

Jaime.Deezer
Community Manager
Community Manager
October 3, 2021

That’s weird @Cupart thanks for reporting the problem.
Can you please provide a screenshot with the error message? :computer:

Hitmaker
October 4, 2021

That’s weird @Cupart thanks for reporting the problem.
Can you please provide a screenshot with the error message? :computer:

Hey @Jaime. 

Here are some screenshots as requested.

 

PedroBrasa
Rising Star
Rising Star
October 13, 2021

Hi

I’m not sure where should I write about this, but once in a while sound goes mute on Deezer Web on Edge Chromium [Version 94.0.992.47 (Official build) (64-bit)] on Windows 10. It doesn’t matter which artist, once every five or something songs sound goes off, even though the player goes on as if it were playing.

The current workaround is to skip back and forth some songs until the music starts to play again.

"The Kids of Today Should Defend Themselves Against the '70s"
Jaime.Deezer
Community Manager
Community Manager
October 14, 2021

Hey @PedroBrasa have you tried with a different browser such as Firefox or Chrome? Do you get the same error?
Thanks
 

Jaime.Deezer
Community Manager
Community Manager
October 14, 2021

Apologies for the late response @Cupart.
Are you still experiencing the same problem?

PedroBrasa
Rising Star
Rising Star
October 15, 2021

Hi, Jaime, I didn’t try with other browsers. I’ll give it a try someday when it happen again (it doesn’t always happen) and I have the time to spare in tests.

"The Kids of Today Should Defend Themselves Against the '70s"