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Jaime.Deezer
Community Manager
Community Manager
June 11, 2020
F.A.Q.

Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

  • June 11, 2020
  • 693 replies
  • 21639 views
Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

 

 Our Desktop/Web app can improve, and we need your help :desktop:

This is the topic dedicated to all problems you may face when using our desktop and web apps, big or small.

 What should I post here? :thinking:

  • if the app is acting in an unusual way, when you click on the menus and buttons, for example
  • if the player is displaying error messages, or if the playback is interrupted, let us know
  • if you're unable to login, or if the app kicks you out, we need to be aware too
  • if it simply crashes on you, when you connect or not to a device, it's better to leave a comment
  • if you have tips or workarounds to share, they'll be very welcome too

This topic is intended for version 4.20.0 and above, and for our browser version of Deezer :floppy_disk:

693 replies

Roadie
May 15, 2021

Windows 10, version 4.34.10

If you're on the Favourites page you can't go to preferences/Account Settings or Profile page, you need to switch to music/podcasts/explore

Rudi
Ultimate Superstar
Ultimate Superstar
May 17, 2021

Hi there @BaronVonCoco @BBB_theuser 

Thanks for letting us know about this. We're currently releasing our 5.0 version which shouldn't have these issues any longer. Could you please keep an eye on the update and let me know how the app performs? 

Have a nice week ahead! :relaxed:

AO-TERRA
Roadie
Roadie
May 18, 2021

Not entirely sure if this is a bug bug or just a bug I liked that's been fixed.

It use to be that if you clicked on another song while in repeat 1 it would leave you in repeat 1 and change to the new song, it seem in the last few versions that this behaviour has been “corrected” (?) to the same as if you click skip/previous in that it changes you to repeat all.

If it is a bug bug could I please get it added to the list of things to fix. 

If it was a bug I liked any chance of this being a user setting, say default to the current behaviour of change to repeat all on song change and then a second option for stay on repeat 1 on song change (regardless of if you click on one or hit skip/previous)

Thank you for your time :smiley:

Rudi
Ultimate Superstar
Ultimate Superstar
May 19, 2021

Thanks for the feedback @AO-TERRA!

I'll leave that to our devs to discuss, it's a good insight.

nonstatiq
Roadie
Roadie
May 19, 2021

Hi there @BaronVonCoco @BBB_theuser 

Thanks for letting us know about this. We're currently releasing our 5.0 version which shouldn't have these issues any longer. Could you please keep an eye on the update and let me know how the app performs? 

Have a nice week ahead! :relaxed:

Hi

Could you please explain, why in 5.0 ver when i want close Deezer on Mac app quit at all?

Rudi
Ultimate Superstar
Ultimate Superstar
May 20, 2021

I'm double-checking that with our devs @nonstatiq for the time being, could you try cmd + H to hide the app instead of clicking on the cross?

nonstatiq
Roadie
Roadie
May 20, 2021

I'm double-checking that with our devs @nonstatiq for the time being, could you try cmd + H to hide the app instead of clicking on the cross?

Hi

Please, check this screencast

https://drive.google.com/file/d/1G1zDDWgRb-vpYuKOgsNPwaRxB_XRgcDV/

 

 

jirikovoego
Hitmaker
Hitmaker
May 21, 2021

Is this really Deezer 5.0? Common, @Rudi! When you announced new major version, I was so excited! I hope for really new app with new technology background (native app or PWA insted of electron)

This one has super ugly look again! What is worth – we are talking about “do not minimize to system tray instead of close” for more then year (Option to Not Minimize/Close to System Tray | Deezer Community, bringing music lovers together, "Minimize to Tray" and Playback Controls for Deezer Desktop App | Deezer Community, bringing music lovers together). You did nothing! Your project manager should be fired immediately, because he/she makes really bad job.

jirikovoego
Hitmaker
Hitmaker
May 24, 2021

Hey Rudi, do you have changelog for 5.0? A can’t find what was changed in the app.

e.g. I’m searching for playlist. There are so many search results. I click on some of them in the middle of result and recognize I don’t like them. Use the back button… And app return me back on top 🤷‍♂️ It’s really makes me crazy!

Why Deezer can’t hire UX specialist is probably some kind of riddle.

bluezzbastardzz
Superuser
Superuser
May 24, 2021

You can sort the columns in the Tracksearch result up- or downwards, so it is easier to find something in a long list. Also you can check the boxes of the individual Track results and send them e.g. to the play queue.

ZZee ya, Hans-Jürgen (Bluezz Bastardzz and Indigo Rocks, live album on Deezer, last.fm/user/hjbardenhagen)