Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

Is there any solution for the “An error occurred, please try again later” issue on win 10?

As of late I can’t open 4 singer/playlist pages in a row without getting that error. What’s worse is the constant stutter in some songs despite having a good internet connection (200mbps wired).

Used to relaunch the app when getting the problem, but as of late this is not working anymore. Is there any solution for that? I feel like lately I’m spending way too much time trying to troubleshoot deezer. 

I know that the obvious solution is to look for another service. However, unfortunately in my area deezer is the only option that provide hifi songs. Hopefully Spotify won’t be taking so long before launching their Hifi plan.

 

 Our Desktop/Web app can improve, and we need your help 

This is the topic dedicated to all problems you may face when using our desktop and web apps, big or small.

 What should I post here? 

• if the app is acting in an unusual way, when you click on the menus and buttons, for example
• if the player is displaying error messages, or if the playback is interrupted, let us know
• if you're unable to login, or if the app kicks you out, we need to be aware too
• if it simply crashes on you, when you connect or not to a device, it's better to leave a comment
• if you have tips or workarounds to share, they'll be very welcome too

This topic is intended for version 4.20.0 and above, and for our browser version of Deezer 

I’m using web version and since some days it has a problem. I usually listen music with lyrics, but now it don’t go in sync

https://streamable.com/0l6i65

Hey @Senny600 

Thanks for the feedback. The short answer is yes, so please do keep your app updated. Version 5.0 is coming soon @Frogpuppy, and we'll also have specific error messages so that we know exactly how to help you 

Thanks for letting us know about this lyrics issue @mariarca ascione can you try delete your app's cache, restarting your computer and checking the same tracks? That way we can be sure if it's a problem with the app or the tracks in question 

I’m using a macbook with Big Sur 11.3. And of course the latest Deezer desktop app.

Problem:

Go to album or artist page or playlist page, then click the top left “Back” button, it does nothing. It does not go back but simply reset the position to the top of the current page.

If I want to escape, I have to click on other tabs.

I am aware that this issue was “supposed” to be fixed a year ago, but apparently it’s back. I can send the devs a recording if they want. I just want it to be fixed.

Today, several crashes from new updated version! How to fix this program failing? You play album and after 10-15 minutes it stops! If you dont believe see these photos.

Thanks for adding to the discussion @kairos_oxy I've moved your comment here to keep everything together.

We're aware of the navigation issue, so please hang in there until we get it fixed 

Thanks for the detailed crash report @Ancient Occ hopefully we can address that issue as soon as possible.

Hi,

I am a new subscriber, and quite frustrates by not being able to navigate properly and having to go through every step again to find the next track i want to play.   For example if i am browsing a genr,e and click on an album, select a track, then want to go back to the list of albums, the navigation just  does nothing, and i have to go through the menus until i get back to the place i want to be.

Am i using the latest version?  is this a known problem?  how long will it take for a fix?

Hi guys,

I’m using macOS Big Sur 11.3.1 and Deezer Desktop 4.34.10.35 and the media keys on my keyboard do not work. They work with other apps like iTunes.

The media keys used to work with Catalina, but I guess that since I updated to Big Sur they are not working anymore.

Hi there @chsxf 

Check this topic here, please:

Hey @Dan Young 

We're on the merge of releasing an improved version in order to fix that and other issues, stay tuned 

I believe this happens when you close the window with the “x” in the top right and reopen it later (the program never shut down)