Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

BTW, this workflow works just fine on the ios app - would be great if the desktop app matched.

Hey Deezer Team: Please disregard my gripes above.

I realized I was on an old version of the desktop app and had never been prompted to upgrade.

I deleted it, installed the latest dmg from the deezer.com (7.0.50), launched the app,  was prompted to restart the app for an upgrade and now on 7.0.190 pause/restart behaves like it should!

Thank you!

The problem with stuttering, buffering and songs sometimes not playing for seconds/minutes persists. I’m on desktop app version 7.1.10 and it’s sometimes so frustrating I just go back to listen to music on Youtube. You guys really need to work this out.

Hello, I am having an extremely bizarre issue. 

I use an M1 Macbook Air, Sequoia 15.6.1, and have a recurring issue in which my Wi-fi on my laptop constantly disconnects only while Deezer is open either as a desktop app or in my browser.

Is there any way to know why in the world this is happening or how to fix it? I started using Deezer as a free-trial just recently, but this issue affects my entire computer and is really turning me off from using it.

I downloaded the Deezer 7.1.20-universal application but when trying to open it on my mac running macOS 26.2 it just bounces in the tray and crashes. 

I’ve deleted and redownloaded it a couple times and accepted the “open non apple software” every time. 

I’ve no clue how to even begin trouble shooting this thing. Console Log shows only error for Deezer is 

“Internal inconsistency in menus - menu <private> believes it has <private> as a supermenu, but the supermenu does not seem to have any item with that submenu”

Only way I can get it to start is by running it as sudo. 

​@aaron_somethingrandomeheretoma did you download it from this link?: www.deezer.com/download 
Could you please try again and let us know?
Thanks

It was from the official download link. 

I figured out the issue. The .config folder in my home drive changed owners for some reason. I chown’ed it back to my user and the app started worked fine. 

I’m unsure if that permissions change was because of deezer or something else. Haven’t seen that before and it hasn’t been an issue before now. 

Hello, I’m using Deezer 7.1.20 on an M1 Mac on macOS Sonoma 14.5 and have found that pressing the back button (either in the app or on my keyboard) doesn’t restart the current song, instead it always goes back to the previous song. This happens on the web app as well. Is this a bug, or is there a setting to control the behavior of the back button?

Issue is resolved since a while now, thanks!

In the macOS app, when the lyrics tab is open, the “X” button that hides lyrics doesn’t work.

The desktop app semi-regularly logs out and asks for a (re)login… Also if the app is left open before a long time (hibernation over night for instance), the app always ends up with an error -- as if it cannot reinitialize the session or something.

I understand that Deezer does not have unlimited engineering resources but i. managing to keep the user logged in and ii. in general, managing to keep track of the app state are non-negotiable. 

Deezer Desktop Win 11 pro. version 7.1.60 randomly crashes force closes. I have uninstalled and reinstalled the official executable. removed any folder from users\appdata\local where for some reason the application is installed. It is also a x86 app as well(why is this NOT a x64 app). I looked for reg setting found a few and and deleted, but to no avail. i9 14K 32GB ram everything up to date 600MB symmetrical connection. The crashes are random and can happen at random intervals. usually happens when searching but not all the time. Just started happening yesterday. I am currently using Process monitor to see what pops up, but that is like a needle in a haystack since I am not sure what is even causing this issue to begin with. I did do a restart as well and it helped reduce the crashing but not eliminate it.