Answered

Media control keys not working on desktop beta app with Mojave

  • 27 September 2018
  • 57 replies
  • 7603 views

Userlevel 2
All as stated, f7, f8 and f9 stopped controlling Deezer player just after macOs update.
I use desktop app v0.13.4, cannot really find anything related to media controls in mac settings.

Miss those sweet days, when I had no need to open the app to switch the track.
healp
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Best answer by Liviu Doloscan 20 September 2019, 13:16


EDIT:
I tried to remove from the accessibility tab Deezer and to add it again, restarted app and now it's working, tho now on the touch bar, it's not showing that deezer is in play/pause mode, only shows both states the same time so it's not clear wheter it's playing or not.

At least the Media Keys are working !!! 😌
Hey @Liviu Doloscan ,
Could you precise how did you can do that?
I can't find Deezer in accessibility app.
Have the same issue with Media Keys on touchpad. Also I can't control playing by bluetooth device anymore.
Thanks.
Regards
cc @Flo.Deezer


Hey @raensul yeah, no problem. So what you need to do is:
  1. Open System Preferences
  2. Head to Security & Privacy
  3. From there, go to Privacy tab
  4. There on the left sidebar, you'll want to open Accessibility and on the right side, there's a + button, so when you'll click it, it will ask you to select an app which you want to grant access[img]https://uploads-eu-west-1.insided.com/deezer-en/attachment/11d46690-e7b5-4bf2-accc-a2e3648b69d0.png[/img]
  5. You're basically done. Now the Media Keys should kinda work.
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57 replies

Userlevel 5
Edit:
You have to allow Deezer some accessibility rights.

When I restarted Deezer a second time (...), a security alert warned me that Deezer needed to have "acessibilty" rights. I enabled it and now it works back to normal.

In case the alert does not show, go to
Sytem Preferences
Security and Privacy
Privacy tab
Choose "Accessibility"
Add "Deezer" to the allowed software
(You'll have to unlock the configuration by clicking on the lock and enter your password)

I had to do the same for Roon software.
The keyboard controls have stopped working after updating to the new Mac OS. Can anyone help with this ?
Userlevel 7
Badge +6
Hi there, sorry for my late reply. We are aware of this and will pass it on 😉
I had the same problem, denied the permission and could not find the preferences or reinstalling. Thank you very much for the help, it was solved.

Teclado multimedia no funciona con Deezer en Mac Mojave.
Como solucionar Permisos para aplicación Deezer.

The words above are for the solution to be indexed in Spanish Google.
Userlevel 7
Badge +7
I had the same problem, denied the permission and could not find the preferences or reinstalling. Thank you very much for the help, it was solved.

Teclado multimedia no funciona con Deezer en Mac Mojave.
Como solucionar Permisos para aplicación Deezer.
The words above are for the solution to be indexed in Spanish Google.


Thanks for sharing it with us! 😉
Edit:
You have to allow Deezer some accessibility rights.

When I restarted Deezer a second time (...), a security alert warned me that Deezer needed to have "acessibilty" rights. I enabled it and now it works back to normal.

In case the alert does not show, go to
Sytem Preferences
Security and Privacy
Privacy tab
Choose "Accessibility"
Add "Deezer" to the allowed software
(You'll have to unlock the configuration by clicking on the lock and enter your password)


omfg!

I was like "b*tch I don't want to open Apple music, wdh is happening"

Problem solved! Thanks a bunch

🇧🇷 br
Userlevel 7
Badge +7
Edit:
You have to allow Deezer some accessibility rights.

When I restarted Deezer a second time (...), a security alert warned me that Deezer needed to have "acessibilty" rights. I enabled it and now it works back to normal.

In case the alert does not show, go to
Sytem Preferences
Security and Privacy
Privacy tab
Choose "Accessibility"
Add "Deezer" to the allowed software
(You'll have to unlock the configuration by clicking on the lock and enter your password)


omfg!

I was like "b*tch I don't want to open Apple music, wdh is happening"

Problem solved! Thanks a bunch

🇧🇷 br


LOL!!!!

Also, a gente tem a comunidade em português visita a gente lá! 😉 https://pt.deezercommunity.com/
I did this and keys still open iTUNES and play music. How to disable that 🙂
Userlevel 7
Badge +6
I did this and keys still open iTUNES and play music. How to disable that :)

That is strange. It worked for the other users. Do you have iTunes open or does pressing the media keys open iTunes? You usually need to open the Deezer desktop app first and then you can use the media keys while playing music on Deezer.
After update dezzer for mac os, to version 0.18.2, stopped working multimedia button on kyebord in dezzer. MacBook Pro (Retina, 15-inch, Early 2013), OS: macOS Sierra 10.12.6.
Hey,
Each time I up or down the sound with media keys of my keyboard, I have the current played title that is appearing aside of the windows volume (in the top left corner).
Is it possible to deactivate this pop up ?
Thanks
Userlevel 7
Badge +7
After update dezzer for mac os, to version 0.18.2, stopped working multimedia button on kyebord in dezzer. MacBook Pro (Retina, 15-inch, Early 2013), OS: macOS Sierra 10.12.6.

Please see above 😉
Hi,
Same issue for me, just update to Deezer 0.18.2 and media keys do not work anymore with the deezer app, just launching iTunes.
Userlevel 7
Badge +7
Hi,
Same issue for me, just update to Deezer 0.18.2 and media keys do not work anymore with the deezer app, just launching iTunes.


Please see above 🙂

Hi,
Same issue for me, just update to Deezer 0.18.2 and media keys do not work anymore with the deezer app, just launching iTunes.
Please see above :)

Sorry but I did all the stuff described above, accessibility, reboot, play first with Deezer before using the media keys. It does not solve the issue.


Hi,
Same issue for me, just update to Deezer 0.18.2 and media keys do not work anymore with the deezer app, just launching iTunes.
Please see above :)
Sorry but I did all the stuff described above, accessibility, reboot, play first with Deezer before using the media keys. It does not solve the issue.


Same here. No hotkeys after updating to 0.18.2.6. Worked fine before that.
Same issue ¯\_(ツ)_/¯
Userlevel 7
Badge +7
In your security settings, please click on:
-Accessibility
-Privacy
-Authorize Deezer
Hi,

I have Deezer 0.18.2.6 at a macOS 10.12.6.

The media control keys had been working like a charm for months (even without the accessibilty rights), until today, that I updated the app and the media control keys stopped working.

And now, I'be even followed the steps of the accessibilty rights, but it has been of no use.

I guess that the media control keys are lost until the next update.
This is really annoying, can we get a rollback or a downgrade to the previous version ?
Same problem here, since update this morning, media controls keys opening iTunes instead working with Deezer as before.

Please, somebody from Deezer reopen this thread or create a new one for a fix.

Thanks
Same problem here, since update this morning, media controls keys opening iTunes instead working with Deezer as before.

Please, somebody from Deezer reopen this thread or create a new one for a fix.

Thanks


I resolve problem updating MAC mojave to version 10.14.2 . Maybe this version fix problem or only restarting. Try that maybe.. I have no issue now. 😀
I did all above too and its not working for me
I removed the Deezer app from that steps above and included again. Now worked!

Same problem here, since update this morning, media controls keys opening iTunes instead working with Deezer as before.

Please, somebody from Deezer reopen this thread or create a new one for a fix.

Thanks
I resolve problem updating MAC mojave to version 10.14.2 . Maybe this version fix problem or only restarting. Try that maybe.. I have no issue now. 😀

Yep did it and finally it works !!! So Mojave is mandatory and be careful to instal the last one : 10.14.2

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