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Jaime.Deezer
Community Manager
Jaime.Deezer
Community Manager
July 11, 2020
Guide

Song/Artist/Album isn't on Deezer - What happens if I can't find the music I want?

  • July 11, 2020
  • 594 replies
  • 19516 views
Song/Artist/Album isn't on Deezer - What happens if I can't find the music I want?

DEEZER CATALOGUE - something is missing :mag_right:

We're really sorry to know the tracks you love isn't on Deezer. Not all artists and rights' holders choose to add their music on our platform. We always respect their wishes so some music isn't available or might be temporarily removed. 

Some of the reasons for this are: 

RIGHTS' HOLDERS :microphone:

If an artist has a large discography with different rights' holders controlling different albums you can sometimes find gaps in the catalogue - if a certain rights' holder hasn't yet agreed to allow the music they control to be streamed online.

TERRITORY :globe_with_meridians:

Streaming rights are also defined by territory - country, region, location. The tracks that appear in the search box when you're looking for music are the songs that are available in all territories. In a small number of cases, a user in a different country may not have access to different tracks so an "unavailable in your country" message appears when they try to listen to it. 

SO WHAT SHOULD I DO? :weary:

We're constantly updating and re-negotiating our agreements with rights' holders and thousands of tracks are added to our catalogue every single week.

You can try a couple of things:

  • Add your MP3 collection to Deezer :calling:
  • Contact the artist via their social media channels and request for the tracks/albums to be added to Deezer, we take care of the rest :nerd:

 

    594 replies

    Show previous replies
    Roadie
    AkiraFire
    Roadie
    April 7, 2024

    Could you guys add Touch Tone Telephone from Lemon Demon? I've found remixes of it and the artist, but a few of their most popular songs aren't there, including this one. I hate to bother, it's just a big favorite...

    Leonídia.Deezer
    Community Manager
    Leonídia.Deezer
    Community Manager
    April 11, 2024

    Hi @AkiraFire, I appreciate your request for Lemon Demon's "Touch Tone Telephone."

    As much as we'd love to fulfill every request, our music acquisition process is negotiated between artists and rights holders.

    Unfortunately, I can't guarantee that we'll be able to obtain the song.

    In the meantime, if you have an active subscription, you have the option to upload the song to your personal MP3 section on Deezer and add it to your playlists.

    Here's a step-by-step guide on how to do that: Upload MP3s To Your Deezer Account

    Thank you for your understanding, and please feel free to reach out if you have any further questions or requests.

    Roadie
    pristinextine
    Roadie
    May 12, 2024

    Is there a reason why the album Day One by Birds of Tokyo is not in your catalogue? All of their other albums and eps are available, and that specific album is available on Tidal and Spotify so I’m unsure why it’s missing… I’m currently trialling Deezer as an alternative to Spotify, but if all the music I like to listen to isn’t available I may have to re-think :(

    Roadie
    recycled_karma
    Roadie
    August 31, 2024

    Deezer Support, it's rare not to find a song on your service, but you're slippin'! You have both Eminem & Adele, but why not 'We Will Stand'???? C'mon now, don't claim artist rights as a reason when you have them both in your existing catalog!!!!! Help me out PLEASE?

    Recycled_Karma

    Jaime.Deezer
    Community Manager
    Jaime.DeezerAuthor
    Community Manager
    September 5, 2024

    Hi @recycled_karma I am not sure this one is available in other platforms rather than YT video.
    Do you have any link URL you could provide as an example, because it might be the case that it has not been released yet for Deezer and others.
    Thanks

    Guitar Hero
    bruceketta
    Guitar Hero
    September 22, 2024

    Hey @Jy Sh 

    Thanks for reaching out to us. I've now forwarded your query to our catalogue team, they might be able to find out why the supplier pulled the content from our platform. But please read above so that you can familiarise yourself with how these things work.

    Hi there again @Berkdrums 

    Thanks for coming back to me.  I've passed them on too :relaxed:

    Nice requests @knopper291 if the distributors are ok with it, there won't be a problem :thumbsup_tone2:

    why follow me home still isn't added?

    Jaime.Deezer
    Community Manager
    Jaime.DeezerAuthor
    Community Manager
    September 25, 2024

    Hi @bruceketta could you confirm the artist again in order to check our catalogue?
    Thanks

    Guitar Hero
    bruceketta
    Guitar Hero
    September 25, 2024

    Hi @bruceketta could you confirm the artist again in order to check our catalogue?
    Thanks

    the album "follow me home" by jay rock is missing

    Jaime.Deezer
    Community Manager
    Jaime.DeezerAuthor
    Community Manager
    September 27, 2024

    Hi @bruceketta I have contacted the music team in order to ask for a re-delivery of the album. I can’t guarantee that it will be available any time soon though.
    Thanks for your patience

    Guitar Hero
    bruceketta
    Guitar Hero
    September 27, 2024

    Hi @bruceketta I have contacted the music team in order to ask for a re-delivery of the album. I can’t guarantee that it will be available any time soon though.
    Thanks for your patience

    thank you for replying

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