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Jaime.Deezer
Community Manager
Community Manager
July 11, 2020
Guide

Song/Artist/Album isn't on Deezer - What happens if I can't find the music I want?

  • July 11, 2020
  • 594 replies
  • 19516 views
Song/Artist/Album isn't on Deezer - What happens if I can't find the music I want?

DEEZER CATALOGUE - something is missing :mag_right:

We're really sorry to know the tracks you love isn't on Deezer. Not all artists and rights' holders choose to add their music on our platform. We always respect their wishes so some music isn't available or might be temporarily removed. 

Some of the reasons for this are: 

RIGHTS' HOLDERS :microphone:

If an artist has a large discography with different rights' holders controlling different albums you can sometimes find gaps in the catalogue - if a certain rights' holder hasn't yet agreed to allow the music they control to be streamed online.

TERRITORY :globe_with_meridians:

Streaming rights are also defined by territory - country, region, location. The tracks that appear in the search box when you're looking for music are the songs that are available in all territories. In a small number of cases, a user in a different country may not have access to different tracks so an "unavailable in your country" message appears when they try to listen to it. 

SO WHAT SHOULD I DO? :weary:

We're constantly updating and re-negotiating our agreements with rights' holders and thousands of tracks are added to our catalogue every single week.

You can try a couple of things:

  • Add your MP3 collection to Deezer :calling:
  • Contact the artist via their social media channels and request for the tracks/albums to be added to Deezer, we take care of the rest :nerd:

 

594 replies

Rising Star
September 12, 2023

@Leonídia.Deezer Hi
That’s great, thank you very much!

V@
Rising Star
October 11, 2023

Hi @Leonídia.Deezer 

Getting back to the topic with a new question. How do you manage artists with the same name?

 

Example: The band Earthling.
https://www.deezer.com/es/artist/77574332

The main profile includes the album Insomniacs' Ball. But is missing the album Radar.
The album Radar is assigned to the profile of another band with the same name.

So, both bands have mixed albums in this second profile.
Ironically enough, the top songs of the second Earthling band are almost all from the first Earthling band.

You can confirm the profile and discography of the first Earthling band here:
https://www.discogs.com/es/artist/32263-Earthling

And the second Earthling band here:
https://celliearthling.bandcamp.com/

 

Another example of mixed artists is Kalaf:
https://www.deezer.com/es/artist/470239

This is not a so well-known artist, so I understand that a confusion is more likely.

The artist profile of the artist includes appearances from this artist: https://www.discogs.com/es/artist/114784-Kalaf?superFilter=Appearances

Mixed with the EP Apstrakt from another artist: 

 

 

 

V@
Jaime.Deezer
Community Manager
Community Manager
October 15, 2023

Sometimes when you have several bands with the same name this mix-ups might happen, and our music team is constantly working on this (please keep in mind that we have a 90+ million songs catalog).
Thanks for reporting any issues.
Regarding Kalaf’s nusic, if you could send the URL’s on Deezer which correspondo or not to the artist I’ll be able to make changes. 
I have updated Earhtling’s profile with the missing album now
 

Rising Star
October 15, 2023

Hi @Jaime. 
Thanks for the reply. I understand the situation, and this may be an infinite task 😅.
Meanwhile here are my suggestions for these specific cases.

Thak you for moving the album Radar to this Earthling profile: https://www.deezer.com/es/artist/77574332 

Please move also this one: 

__

As for Kalaf, the thing is going to me a bit more complex because he has few self-published albums, and mostly collaborations.
I found two profiles that match this specific artist (Kalaf Epalanga Ângelo):

  1. https://www.deezer.com/es/artist/4452243
  2. https://www.deezer.com/es/artist/11025550

These two profiles should probably be joined into a new one name “Kalaf”, hi artistic name as a musician.
Online References that refer to this same artist as Kalaf, Kalaf Ângelo and Kalaf Epalanga:
https://www.instagram.com/kalafepalanga/
https://www.bandsintown.com/es/a/1689595-kalaf-angelo
https://www.discogs.com/es/artist/114784-Kalaf

The albums/songs I found he participated:

    • “A fuga…” is the only self-titled album of him that I found.

 

PARTICIPATIONS:

😮‍💨

V@
Guitar Hero
November 10, 2023

Hello lovely team,

   Good day. Ramon here a long time deezer user since 2012. Guys is there a possibility that you can add this album Dennis DeYoung Ultimate Collection? I would very much appreciate if you can add it. Cheers.

 

regards,

Ramon

Rising Star
November 13, 2023

https://deezer.page.link/Kn8mJMuyu39KN8CbA

 

Please add this album. Looks like the tracks were there at some point and now they’re not playable.

Rising Star
November 27, 2023

Hi

The Depeche Mode discography is missing the album Songs Of Faith and Devotion.
https://www.deezer.com/es/artist/545

Interestingly, in the Android App the Album is there, but not in both iPad and Desktop.

Can you check it, please?
Thanks

V@
Roadie
November 29, 2023

Glad to see that Deezer has Epik High’s music, but the collection is for some reason missing at least one album. Is there any way to get SHOEBOX added to the service? Thanks!

Roadie
February 13, 2024

Hello, Could you add the discography of Sight & Sound Theatres? they are available on other platforms but not on deezer.

Leonídia.Deezer
Community Manager
Community Manager
February 16, 2024

Hi @Dayangek, our music acquisition is negotiated between artists and rights holders.

Unfortunately, we don't have direct input into this process, so I can't guarantee that we will obtain the song.

However, remember that if you have an active subscription, you can upload the song to your personal MP3 section on Deezer and then add it to your playlists. You can find a step-by-step guide here.