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One Hit Wonder
Apr 1, 2018 6:35 PM UTC
report

▶ REPORT HERE: Error in a track/song/album

Hi,
I have experienced an error in a couple of tracks. How and where do I report errors?
The error in question is that the song jumps back to an earlier verse at a certain point of the track. Then, when there's 0:00 mins secs left of the track left it doesn't stop, but carries on playing until the song is over.
It's been doing this for "Enemy Inside" by Dream Theater (studio album version) and "In the name of love" by U2 (the best of...-album)

397 replies

Guitar Hero
Sep 1, 2024 4:47 PM UTC

Hello, the first 0.25/0.5 seconds of this track sounds jumbled/glitched: https://deezer.page.link/X46iy6v8GqyjoxHb8

This doesn't appear to happen on other platforms, or on the CD version

mormegil
Guitar Hero
Guitar Hero
Sep 15, 2024 8:09 AM UTC

Hello!

My recently distributed song does not play on Deezer, either on mobile or web: https://deezer.page.link/6dw2yN5dyTB7TQ3d9

Also, it should be a Dolby Atmos song. I have already reported this with the distributor, but maybe I should report it here as well. 

(he/him) Stay immersed \m/
Jaime.Deezer
Community Manager
Community Manager
Sep 18, 2024 4:38 PM UTC

If you have reported it already to your distributor, they should send a re-delivery of the track.
Thanks

Roadie
Oct 27, 2024 4:50 AM UTC

Hello! Reporting a bug that's been bothering me for years in the Android app: Battle-axe by Deftones is broken if downloaded for offline use. 1:18-1:45 section of the track is inaccessible no matter what. “Repair file” doesn't help. I’m pretty sure the problem presents itself only if the track is downloaded.

 

Reported it via the in-app “Report problem” function as well.

One Hit Wonder
Oct 27, 2024 10:52 AM UTC

In the Deezer catalogue, the copyright information below the listing for Patrick Cowley’s album “Malebox” is incorrect.

Currently the copyright information reads as: © 2022 Dark Entires Records

The copyright information should read as: © 2022 Dark Entries Records

mormegil
Guitar Hero
Guitar Hero
Oct 28, 2024 1:17 PM UTC

If you have reported it already to your distributor, they should send a re-delivery of the track.
Thanks

Apparently the track still does not work. In the meantime, a redelivery to Apple and TIDAL came through and now the Atmos track is available in these services. My delivery was also to Deezer, but the track does not work regardless of the redelivery.

(he/him) Stay immersed \m/
Guitar Hero
Jan 28, 2025 4:24 PM UTC

I think I read somewhere that it is information from the labels that determines release date?  Is that so?  Is the following fixable:

The Rickie Lee Jones album “Pirates”   is showing as 01/01/1970.  Wikipedia has it as July 15, 1981.

 

Leonídia.Deezer
Community Manager
Community Manager
Jan 31, 2025 10:29 AM UTC

Hi ​@andrewnealbrown! Thank you for bringing this to our attention!😊

You’re right that release dates are typically provided by the labels.

I’ll make sure to share this specific issue with our team so they can look into it.👀

Thanks again for pointing this out.

Roadie
Mar 29, 2025 11:58 AM UTC

Hi everyone,

I have a issue with a Shinedown album, The Sound of Madness: it shows me with duplicate tracks, either in the normal version or the Deluxe. It happens just in Android app, not on browser or Windows app. I tried to delete cache ora reinstall the app but nothing changed.

 

Thanks all

 

 

Jaime.Deezer
Community Manager
Community Manager
Mar 30, 2025 12:16 PM UTC

Does this happens with other albums too or just this one?
Have you tried to turn your off your phone and turn it on again?
Thanks