One Hit Wonder

report

▶ REPORT HERE: Error in a track/song/album

Forum|Forum|8 years ago
April 1, 2018
397 replies
7604 views

Hi,
I have experienced an error in a couple of tracks. How and where do I report errors?
The error in question is that the song jumps back to an earlier verse at a certain point of the track. Then, when there's 0:00 mins secs left of the track left it doesn't stop, but carries on playing until the song is over.
It's been doing this for "Enemy Inside" by Dream Theater (studio album version) and "In the name of love" by U2 (the best of...-album)

Show previous replies

M

Mitzrael79

Roadie

Does this happens with other albums too or just this one?
Have you tried to turn your off your phone and turn it on again?
Thanks

This is the first time it happens, no other albums have this issue. Yes I tried to turn off the phone but it still remains

Thanks

Jaime.Deezer

Community Manager

I don’t have an Android phone to test on my side, but I’ll ask another member of the team to check.

Jaime.Deezer

Community Manager

I don’t have an Android phone to test on my side, but I’ll ask another member of the team to check.

awesomemac

Superuser

I have the same with the normal album:

But I don't have it with the Deluxe album:

GropplerZorn

Superuser

@awesomemac I have the duplicates with both versions.

Deezer Legend

awesomemac

Superuser

That's odd. I checked on my iPhone, no issues there on both albums.

awesomemac

Superuser

On my Android tablet the Deluxe album it is also fine:

Jaime.Deezer

Community Manager

That's odd. I checked on my iPhone, no issues there on both albums.

That’s right, only on Android…
I hav reported it to the music team now

AluminYu

One Hit Wonder

I wish to report an error in the album Tchaikovsky: Swan Lake (Complete) by the Orchestra of the Royal Opera House.

Attempting to play any tracks from Op. 20: No. 13 Danses Des Cygnes: II, up to Op. 20: No. 14 Scène, gives the error "The requested content is not loading. Error: MS003"

My app is up to date and I've already tried restarting my device and clearing the app's cache to no avail

bluezzbastardzz

Superuser

I tried to add the tracks 22-29 of this album to the play queue of my desktop app, but not all were added which probably means that they are indeed missing or maybe broken:

https://link.deezer.com/s/30wPWYexxyXQSx8WtvrCY