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One Hit Wonder
April 1, 2018
report

▶ REPORT HERE: Error in a track/song/album

  • April 1, 2018
  • 397 replies
  • 7604 views
Hi,
I have experienced an error in a couple of tracks. How and where do I report errors?
The error in question is that the song jumps back to an earlier verse at a certain point of the track. Then, when there's 0:00 mins secs left of the track left it doesn't stop, but carries on playing until the song is over.
It's been doing this for "Enemy Inside" by Dream Theater (studio album version) and "In the name of love" by U2 (the best of...-album)

397 replies

Jaime.Deezer
Community Manager
Community Manager
May 5, 2024

@Mark Sacks please click on the 3 dots on a PC on web or desktop app and report the problem. Our music team will take it from there and fix it. However, it might take some time because that’s the way it was received.
Apologies for the inconvenience

Guitar Hero
May 20, 2024

 

Hello my name is Felix de Leon and on Deezer my profile shows up as Felix De León, can you please change this to the correct name. Thank you. Also: My Songs Round & Round Freestyle and The Way don’t show up on my artists profile.

Jaime.Deezer
Community Manager
Community Manager
May 21, 2024

Hi @felixdeleon the name is fixed now.
However, I could not find the songs that you mentioned.
Could you please share the URL on Deezer for those tracks in order to help you?
Thanks :)

Guitar Hero
May 21, 2024

Hi @felixdeleon the name is fixed now.
However, I could not find the songs that you mentioned.
Could you please share the URL on Deezer for those tracks in order to help you?
Thanks :)

Hello @Jaime.Deezer thank you.
Unfortunately I couldn’t find the two mentioned songs on Deezer, which is why I’m sending you them as Spotify links. I hope this helps you find them :)
”Round & Round Freestyle” - 


”The Way” - 


Have a nice day!

Roadie
May 26, 2024

Song “Over the moon with me- Nandu broke down:(

https://deezer.page.link/MNhKP2PrdsgQyS3w6

When I play it start of the song is normal, but in the first minute, sound is like underwater, I try to skip few seconds, but it still the same:(((

Nina Nebo
Superuser
Superuser
May 31, 2024

 

@Joabe Matias 

I moved your topic here ▶ REPORT HERE: Error in a track/song/album

 

💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜
Jaime.Deezer
Community Manager
Community Manager
June 2, 2024

@felixdeleon you need to contact your label and ask to deliver the songs to Deezer as I wasn’t able to find them in por catalog.
Thanks

Leonídia.Deezer
Community Manager
Community Manager
June 10, 2024

Hi @Marc Sacks, I reported your situation to our catalog team, and they informed me that Beethoven Piano Trios by Trio Alterna was taken down on June 6th.

However, the order in which we serve content is determined by the labels.

We do have another version of that release available here: Beethoven Piano Trios 

Thank you for your understanding.

Roadie
June 16, 2024

Hi there!

 

I've stumbled on two homonymous artists while listing to Broadway actor and singer Jeremy Jordan [check Wikipedia : Jeremy Jordan (born 1984)] and some 1980s boys band style singer Jeremy Jordan born in 1973 [check Wikipedia: Jeremy Jordan (born 1973)]

 

It appears that no artist page exist for the latter, Jeremy Jordan born in 1973, hence his songs and albums are catalogued under the Broadway actor and singer !

Could you correct this ?

For instance :

the album from the 1973-born "Try my love" > https://deezer.page.link/tUcGNRsx29USA29b9

 

Thanks,

Qc.

Jaime.Deezer
Community Manager
Community Manager
June 16, 2024

Hi @QC6 could you please report it as a problem directly from a PC/Mac on the web version or desktop app by clicking on the 3 dots>report a problem, and a member of the music team will look into it.
Thanks :)