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One Hit Wonder
Apr 1, 2018 6:35 PM UTC
report

▶ REPORT HERE: Error in a track/song/album

Hi,
I have experienced an error in a couple of tracks. How and where do I report errors?
The error in question is that the song jumps back to an earlier verse at a certain point of the track. Then, when there's 0:00 mins secs left of the track left it doesn't stop, but carries on playing until the song is over.
It's been doing this for "Enemy Inside" by Dream Theater (studio album version) and "In the name of love" by U2 (the best of...-album)

397 replies

Jaime.Deezer
Community Manager
Community Manager
Oct 4, 2023 10:49 AM UTC

@Richard P James thanks for report it.
Could you please let me know which are the albums corresponding to the band Cactus in order to separate them from other bands with the same name?
 

Guitar Hero
Oct 15, 2023 4:14 PM UTC

Greetings!

I noticed a mislabeled album recently.

The album titled "Big Bad Voodoo Daddy" is actually titled "Americana Deluxe". The release date is listed as 01/01/1998, and it should be 02/24/1998 (or 24/02/1998 alternately)

https://deezer.page.link/SE4K2AdCCiL1q2QA7

 

Thank you for your attention,

-Nate

Roadie
Oct 16, 2023 2:36 AM UTC

Hello,

the song “Dancing Through Sunday” by AFI on their album “Sing The Sorrow” cuts off at 41 seconds and goes to the next track.

 

https://deezer.page.link/SrBNWShEz63YumpUA

Roadie
Oct 27, 2023 7:13 PM UTC

Hi @Jaime.,

checking to see if this thread is still alive as it’s been almost a couple of weeks for me and another person without reply or resolution; and I see you’ve replied and fixed others’ issues that posted in other threads in the last 24 hours. I’m sure you’re busy, so I do appreciate your time. Thanks.

Jaime.Deezer
Community Manager
Community Manager
Oct 29, 2023 1:53 PM UTC

Hello @Bassplayinfool apologies for the delay.
You can report the problem directly in the app as shown in the following pic:
 

 

 

 

 

 

 

 

 

 

 

Thanks 

Jaime.Deezer
Community Manager
Community Manager
Oct 29, 2023 1:59 PM UTC

@WalkinOnCats yes, still alive.
I have listened to the song on Web (Chrome), Desktop app and Mobile app and could not reproduce the problem. After 41’ it keeps playing until the end.
​​​​​​Could you please reinstall the app and/or delete cache and try again.
If the problem persists please let me know and if possible sent me a video with it.
Thanks and apologies for the delay

Guitar Hero
Oct 29, 2023 2:45 PM UTC

Hello @Bassplayinfool apologies for the delay.
You can report the problem directly in the app as shown in the following pic:
 

 

 

Thank you for your efforts in assisting me.

 

This option does not appear on my Deezer app in any location I've been able to find yet. 

 

Here's what I can see:

 

 

Where else might I be able to find the "Report a Problem" option?

 

Thank you for your time and attempted assistance.

Jaime.Deezer
Community Manager
Community Manager
Nov 3, 2023 5:49 PM UTC

I think I forgot to mention that you have to do it on the web version or the PC/Mac desktop app.
Thanks

jamie_mot
Rising Star
Rising Star
Nov 4, 2023 8:34 AM UTC

The explicit versions of the album “Loud” by Rihanna contain the clean version of the song “Love the way you lie (Part 2)”.

Jaime.Deezer
Community Manager
Community Manager
Nov 5, 2023 4:15 PM UTC

Thanks @jamie_mot have you reported the problem in the web version or desktop app already as I mentioned above?