Skip to main content
One Hit Wonder
April 1, 2018
report

▶ REPORT HERE: Error in a track/song/album

  • April 1, 2018
  • 397 replies
  • 7604 views
Hi,
I have experienced an error in a couple of tracks. How and where do I report errors?
The error in question is that the song jumps back to an earlier verse at a certain point of the track. Then, when there's 0:00 mins secs left of the track left it doesn't stop, but carries on playing until the song is over.
It's been doing this for "Enemy Inside" by Dream Theater (studio album version) and "In the name of love" by U2 (the best of...-album)

397 replies

Jaime.Deezer
Community Manager
Community Manager
July 19, 2023

Hi @1207david89 the problem with Tommy Bolin’s album has been fixed.
Regarding the typo, we have asked the label a redelivery as we can’t fix that on our side.
Thanks for your patience :)

Guitar Hero
July 19, 2023

Thank you for the awesome, prompt response!

Guitar Hero
July 20, 2023

Another one:

On the artist page for Soccer Mommy:  https://deezer.page.link/AGgVEs4UtZustSoW9

There doesn't seem to be a way to access a list of her albums/singles/etc.  It goes directly from the "Top Tracks" section to the "On Tour" section.

 

Also, very minor, but there are two versions of Black Sabbath's Vol. 4 on Deezer.  The 2014 remaster is correctly labeled as 1972, but the 2021 remaster is erroneously listed as being from 1971.  The correct release date would be 25 September 1972 or, in a U.S. format, 9/25/72.

https://deezer.page.link/GAEd2nCjakDTw66q8

And this Cirith Ungol album:  https://deezer.page.link/eonB9JGJ81YFQrBK9

was released on 8/23/91, not in 1976.

Jaime.Deezer
Community Manager
Community Manager
July 20, 2023

Soccer Mommy discography should appear now.
Regarding release dates, that info comes from the labels when they deliver the albums/tracks (I’ll see what I can do about it)
Thanks 

Roadie
August 3, 2023

Track 2 in this album is completely broken only the first second of it plays. Also when listening to the album in order the tracks play in the following order: 1, 2, and then it skips straight to 4.

Leonídia.Deezer
Community Manager
Community Manager
August 30, 2023

Hi @Christian Salinas, thank you for your message.
Indeed, there seems to be an issue with track 2 on the album "Any Day Now." I did some system updates to see if they resolve the situation. 
As for the second scenario you mentioned, I wasn't able to replicate it on my end. In my case, when the second track concludes, there's a skip to the third track rather than the fourth.
 

Roadie
September 6, 2023

Hi @Christian Salinas, thank you for your message.
Indeed, there seems to be an issue with track 2 on the album "Any Day Now." I did some system updates to see if they resolve the situation. 
As for the second scenario you mentioned, I wasn't able to replicate it on my end. In my case, when the second track concludes, there's a skip to the third track rather than the fourth.
 

I just checked and track 2 is still broken

Leonídia.Deezer
Community Manager
Community Manager
September 19, 2023

Hi @Christian Salinas indeed the issue is not solved yet.

Unfortunately, what can be done on our side I have done it, which is to request to distributor to redeliver the album. Now we need to wait. 

In the meantime, if you have this track in Mp3 you can uploaded to your favourites.

Jaime.Deezer
Community Manager
Community Manager
September 20, 2023

Hey @Christian Salinas you can always report any problem with a song just by clicking on the 3 dots as you can see in the image below. Then, the music team will look after it. Just keep in mind that they deal with a high number of requests and might take a few days to be fixed:
 


 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


Thanks :) 

Hitmaker
October 3, 2023

You have an issues under the band name “cactus”. You literally have about 5 different bands from multiple different genres mixed up together; it’s a complete joke.