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One Hit Wonder
April 1, 2018
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▶ REPORT HERE: Error in a track/song/album

  • April 1, 2018
  • 397 replies
  • 7604 views
Hi,
I have experienced an error in a couple of tracks. How and where do I report errors?
The error in question is that the song jumps back to an earlier verse at a certain point of the track. Then, when there's 0:00 mins secs left of the track left it doesn't stop, but carries on playing until the song is over.
It's been doing this for "Enemy Inside" by Dream Theater (studio album version) and "In the name of love" by U2 (the best of...-album)

397 replies

Roadie
March 30, 2023

Small typo on Overkill’s “The Complete Albums 87-94” (https://www.deezer.com/us/album/140655232), track 29 should be name “Infectious”, rather than “Inectious” (this typo seems to plague whatever metadata provider everybody is using since the same typo is visible on Apple Music and Spotify).

This track originally comes from the “Horrorscope” album (https://www.deezer.com/us/album/612872)

Guitar Hero
March 30, 2023

Hello @Avery Northern there is nothing wrong with this song, it plays until the end both on pc and web. 

Can you follow these steps please? 

  1. Restart the app (kill the app and remove it from the notification bar)
  2. Try another network (4G or Wifi)
  3. Restart your phone
  4. Delete all the cache & data from the app (Data and storage, and then “Clear all”), then restart the app
  5. Un-install the app and re-install the app

As I've said, I tried these options. I don't know what the issue is, if it's something with my account or what, but I've been trying to get it fixed and I just keep getting the same answers. It doesn't really matter because I've already cancelled my premium membership and when it's up, I'm done with the app. 

Roadie
March 30, 2023

Hi,

I noticed that when exploring the discography of "Skinshape" from the Artist page on the Android app only one album "Life and Love" is displayed, but if you search Skinshape from the main search bar and filter by album the whole discography is available.

Also on the Skinshape artist page in the web app the Albums section shows only the Life and Love album, but you can at least see the rest of the discography listed further down under "More Albums". 

 

https://deezer.page.link/9QhbSt2froVUciE87

 

Please could you take a look?

 

Thanks,

Joe

 

 

Yula
Deezer Staff
Deezer Staff
April 3, 2023

Hello @joeweston it should be fixed now! thanks for noting that

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Roadie
April 20, 2023

Please try playing this album 

 - it’s not working.

Guitar Hero
May 9, 2023

The song Kenechukwu by Emu Obligb. Somewhere after minute 9 the song breaks. 
https://deezer.page.link/tRtMueMowybGZa628

Yula
Deezer Staff
Deezer Staff
May 18, 2023

Hey @Ustin_LVO, I am having it looked into! 

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Yula
Deezer Staff
Deezer Staff
May 18, 2023

Hello @Plamena Mihaylova, I could listen to the whole song without interruption, I think the problem might be linked to your app, please delete the cache memory and then you will be able to listen to the song, here is how to do it: 

https://support.deezer.com/hc/en-gb/articles/360001369797-Android-Cache-SD-card-Troubleshooting-

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Guitar Hero
May 18, 2023

@Yula 
1. I’ve just played the song on a different device on a browser. I’ve listened to it by now on my iPhone app, Deezer for Mac and Safari on a different Mac. 3 different devices. The problem is still there. And it is obviously a problem with the recording.

  1. You are sending me a Zendesk article for Android devices that I don’t have access to.

In any case, Know how to Clean the cache. I suggest someone else to listen to the song after the 9th minute.

Guitar Hero
July 19, 2023

Though the album listing is correctly credited to Tommy Bolin, the individual songs on the Private Eyes album are credited to "T. Bolin," which leads to an empty page

 

Link:  https://deezer.page.link/7M5LtdK4mdSGkdSS9

 

Also, this is minor, but there is an obvious typo in this album listing title (misspelling of "Special")

 

Link:  https://deezer.page.link/uJyQrWn2sDh9H2BT7