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One Hit Wonder
Apr 1, 2018 6:35 PM UTC
report

▶ REPORT HERE: Error in a track/song/album

Hi,
I have experienced an error in a couple of tracks. How and where do I report errors?
The error in question is that the song jumps back to an earlier verse at a certain point of the track. Then, when there's 0:00 mins secs left of the track left it doesn't stop, but carries on playing until the song is over.
It's been doing this for "Enemy Inside" by Dream Theater (studio album version) and "In the name of love" by U2 (the best of...-album)

397 replies

Rudi
Ultimate Superstar
Ultimate Superstar
Aug 26, 2021 5:20 PM UTC

Reported both of them @Antti @SaraJaleh :relaxed:

Thanks for the understanding @JohnyV3 it's super frustrating because some distributors get back to us super quickly while others don't...

OlympicAssEater
Rising Star
Rising Star
Aug 27, 2021 12:07 AM UTC

Hi there @JohnyV3 @OlympicAssEater 

Apologies once more. 

Please do understand that we've contacted the distributors of the content you reported several times in order to get the issue sorted. We're unable to do it ourselves, we don't have access to the original content. But we'll continue to pass on the feedback and we hope to hear back from them on this soon.

Please use this distribution below to fix Leet Mob - My Story incomplete song. Apple Music and Spotify use this distrubition for this song.  FFS just use this distribution below. I don’t like how you guys don’t reply to my ticket when ask for status update. 

1337 Records, under exclusive license to Cinq Music Group LLC.

Rudi
Ultimate Superstar
Ultimate Superstar
Aug 28, 2021 2:46 PM UTC

Perhaps because there isn't an update to give you as we haven't received one ourselves @OlympicAssEater 

I'll pass the details above on, thank you.

Rising Star
Aug 31, 2021 6:39 AM UTC

I found an album with a few bad tracks. All of the flawed tracks have a similar problem: the audio cuts out in the left channel for a few seconds at a time. It’s super bad and obvious.

Also, the audio quality is pretty muddy on this whole album. It sure doesn’t sound like 320 kbps. For all I know that is how it was produced but check it out? 

BTW I tried these tracks on a few devices, the problems show up everywhere. 

 

Lee Perry and the Upsetters - Revolution Dub

 

Bad tracks:

#2 starting at about 2 minutes

 

#3 starting at about 1:35 

 

#5 starting 2:25 

 

I stopped taking notes here.

Rudi
Ultimate Superstar
Ultimate Superstar
Sep 1, 2021 8:39 PM UTC

Thanks a lot for this @GrooveStranger 

I've forwarded all your comments and links to our catalogue teams.

Rising Star
Sep 2, 2021 10:42 PM UTC

@Rudi should we also report tracks that seem to be incorrectly tagged as being unavailable in our country? 

For example I was just looking at an artist and saw that a track was missing from one album as “This track is not available in your country,” but the same track is available on their other albums. 

To me this seems most likely to be an error, but perhaps it’s totally normal in the wacky world of music licensing. 

 

Rudi
Ultimate Superstar
Ultimate Superstar
Sep 4, 2021 2:51 PM UTC

Yes, you're welcome to report those here so that we can check with our teams @GrooveStranger :thumbsup_tone2:

Rising Star
Sep 4, 2021 6:42 PM UTC

Thanks @Rudi . 

Here are a couple of apparent errors visible in my USA account. 

In this album, track 11 shows as not available in my country. 

 

In this album, track 5 is blocked for the same reason. 

 

Rudi
Ultimate Superstar
Ultimate Superstar
Sep 7, 2021 3:51 PM UTC

Hey @GrooveStranger 

Thanks for pasting the links. I've forwarded this to our teams so that they can check restrictions in the US.

Rising Star
Sep 13, 2021 3:15 PM UTC

https://deezer.page.link/TjQB1ChZNGGWMTqr8

 

This is not the correct track, it is a completely different song by another artist.

 

Also for some reason all albums by https://deezer.page.link/QMZyCs5rQABXuVG49 are duplicated so the duplicate of that album also has that track wrong: https://deezer.page.link/VJxw48HZYxupcyJj6

 

Please fix this and upload the correct track.

One month has passed! I'm starting to feel that anything I report here is useless and will end up not fixed...