▶ REPORT HERE: Error in a track/song/album

Forum|Forum|8 years ago
April 1, 2018
397 replies
7603 views

Hi,
I have experienced an error in a couple of tracks. How and where do I report errors?
The error in question is that the song jumps back to an earlier verse at a certain point of the track. Then, when there's 0:00 mins secs left of the track left it doesn't stop, but carries on playing until the song is over.
It's been doing this for "Enemy Inside" by Dream Theater (studio album version) and "In the name of love" by U2 (the best of...-album)

Show previous replies

L

little_ash

One Hit Wonder

Hi,

I've found two songs mixed up in a recently uploaded album of Башня Rowan:

this track should be called Мавританский король: https://deezer.page.link/sippvTmKpPNukQKb8

while this track should be called Кошка, которая...: https://deezer.page.link/PjTtPfoUMKn9CFtY6

Can you please fix the names?

J

jakopriit

Roadie

Alphaville - Forever Young - nasty cut at @ 0:45

Rudi

Ultimate Superstar

Hi there @little_ash

Thanks for letting us know. I've now requested the whole album to be resent to us by their distributors :thumbsup_tone2:

Hey @jakopriit can you check the remastered version?

OlympicAssEater

Rising Star

@Rudi

This taking too long. Send multiple tickets about this and reply to ask for status update on the original ticket and all of them got ignored. Not even a single word or sentence reply back. You guys just simply ignore my ticket, question, and concern. Is this how you treat a customer pay for your service? Just ignore it. Bad customer support and customer support is a joke. More joke than Apple and Spotify customer support that I experience so far. Leet Mob - My Story on deezer is incomplete song, it is only ¾ of the song. Go with another provider or the provider that Apple music and spotify use for this track. I doubt they already redeliver it by now. This level of service is ridiculous and unacceptable. This is one song.

Rudi

Ultimate Superstar

I'm sorry for the time it's taking for this to be sorted @OlympicAssEater

All I can do is once more urge our teams to try and get a result earlier. Apologies for the experience.

K