▶ REPORT HERE: Error in a track/song/album

https://deezer.page.link/e8Xw1DFx8gQU3h4W9

Artist : Passenger 

Album: Young as the morning, Old as the sea

Songs:

Home; If you go; The long road; Fools Gold.

A number of songs on the album are skipping and sound as if they’re in faqt forward? I’ve cleared the cache, restarted the app but they still sound awful.

Hello Deezer staff,

I want to report two songs which contain errors. 
 

Kraantje pappie- met z’n tweeën 

Kevin- beetje moe 

please fix this issue and send me a message when it is solved, so I can enjoy these songs again. 
 

TY

https://deezer.page.link/Lrxs4k3QrRHzWE4M8

Artist: Indifferent Guy

Album: All Night Long

The song sometimes just skips to random parts or just don’t play,  on my playlist its even 35 seconds for some reason. Around 1:44 is the first “break” then around 2:48 another one

Deezer have not fix it yet for like 2 weeks now. What censored taking you guys so long to fix one song and this one simple issue? I cannot imagine this level of support if I have some serious issues. When are they going to fix it or you guys not bother to fix it at all, let be for real though. I don’t have time to keep messaging you guys every single censored day to ask when fix and status update on my ticket support. This level of support censored I have ticket support about this issue for like 2 weeks now, and send the ticket # to your pm. Cristiane deezer support on my ticket support doesn’t help good. He/she just say wait and wait then they will fix it soon then wait……….

Hello, I have quite a few reports about errors in albums:

https://deezer.page.link/Py8bFZVyPmD6gDpv8  This album is missing a lot of tracks, it is not an EP. It should have 12 tracks.

https://deezer.page.link/rAkZwQz1WGSxrdpy8 This artist’s catalogue is a complete mess.

https://deezer.page.link/GwZrRGTW7Vkis1My6 This compilation by them has major mastering inconsistencies. The volume is all over the place, even though it should have one consistent mastering for the whole compilation, regardless of the “volume normalisation” feature. It is weird because this compilation is perfectly represented on Spotify, so I suggest you message the label to provide you with the real 2015 Remasters that they used for Spotify. 

Other albums with such mastering inconsistencies are: https://deezer.page.link/XwVSu44rsJ6keAqU7 and https://deezer.page.link/ehin9KBkJrPeBNpe6

Also, this album is redundant in their catalogue because it’s a duplicate and incomplete https://deezer.page.link/6h9TG2yWkRFXE7Ps5: 

These two artist profiles should be combined (the same):

https://deezer.page.link/cDTLWRyx5VBpBZfZA and https://deezer.page.link/wMx8fXp478UXUL3u5

This track https://deezer.page.link/qM4soGGixCgS5Tea9 is a duplicate of this track

 https://deezer.page.link/ym1itEsC8y959tW59. instead the first one should be a 1 minute instrumental, a completely different track, which is one again, done right on Spotify.

Lastly. these 3 albums have 2 second gap at the end of the tracks, which should not be there because it should be played with gapless transitions:

https://deezer.page.link/21rp47NFZJa9uzN6A

https://deezer.page.link/EDAvXkeF9UPiWh9C8

https://deezer.page.link/VzkZkgntYXpYXn4x9

This one also has a small but noticeable gap between tracks:

https://deezer.page.link/4hL1Snww188LC3vR6

Other than these errors, everything else is fine, great app and great support. Hope all of this will be fixed.

Is this thread still active or should I report this somewhere else?

Oh, wow! @Neworder1111 My apologies!

I liked your reply and forwarded everything right away. I was under the impression I had replied to you.

Our catalogue teams did some of the stuff you asked above, which was pretty cool in that sense. Thanks a lot for your contribution and for your patience 

@Rudi THEY STILL HAVE NOT FIX MY ISSUE. It is almost a month now. What the fuck with this level of support . I have send you my ticket # via pm to you. Send two replies asking for status update 2 days ago, and no response. Are you guys fixing this or not? It like a month now to fix one fk song and one simple issue. I paid premium, and this is level of support I get?! 

Leet Mob - My Story on deezer is not a full song. Full song is 3:27 long, not 2:42 long on deezer.

@Rudi 

is the music team department or whatever it called fixing my issue right now or what bruh? Like this kind of support and level support disappoint me bruh. Ya want to make me wait like 20 fk years to fix one basic issue I have.

Hi @OlympicAssEater 

Sorry you feel that way.

Once more, it isn't our team fixing the songs, but the labels/distributors. We're waiting for them to redeliver the content to us, fixed.

Thank you