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Error on a song in Deezer, report it here


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37 replies

  • Guitar Hero
  • 3 replies
  • November 8, 2021

Ik krijg nog streeds “Invitation to Worship Part I”.


Yula
Ultimate Superstar
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  • Ultimate Superstar
  • 3211 replies
  • November 8, 2021
Wasibee wrote:

@Jaime. Ik bedoel het resultaat dat Song Catcher geeft als je het nummer “Spirit” van Toydrum laat horen.  Resultaat is dan “Invitation to Worship Part I” en dat is fout.

Hey I just tested this and the song that resulted on my soundcatcher was this one https://www.deezer.com/fr/track/134752124 

I could not reproduce the error, would you mind trying again? 


  • Guitar Hero
  • 3 replies
  • November 4, 2021

@Jaime. Ik bedoel het resultaat dat Song Catcher geeft als je het nummer “Spirit” van Toydrum laat horen.  Resultaat is dan “Invitation to Worship Part I” en dat is fout.


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5329 replies
  • November 4, 2021

@Wasibee are you referring to Song Catcher,  results in search or a wrong link? If it is the latter, can you please provide the URL?
Thanks


  • Guitar Hero
  • 3 replies
  • October 30, 2021

Hi,

 

When Deezer had to recognize the song “Spirit” from “Toydrum” (on the album “Evangelist”) it produced an incorrect result, it showed “Invitation to Worship Part I” from “Evangelist George”.  Quite different from “Spirit”...


Rudi
Ultimate Superstar
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  • Ultimate Superstar
  • 14316 replies
  • May 5, 2021

Hey @G(h)od(st) 

For issues like that, please write on this thread:

Also, try clearing the app's cache and trying again. If it doesn't work, please post the links for the content and we'll happily take a look at it!


Rudi
Ultimate Superstar
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  • Ultimate Superstar
  • 14316 replies
  • January 23, 2021

If it doesn't work @Freezer try changing the audio quality to a different level, for testing, Let us know! :relaxed:


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5329 replies
  • January 6, 2021

Hi @Freezer does the song jumps before ending? as the length of the track is 1’17” and I have tested on our side without problem.
Thanks:relaxed:


Freezer
Rockstar
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  • Rockstar
  • 218 replies
  • December 29, 2020

https://deezer.page.link/fDiuYYxzWkzXyGMh6
 

Artist: Neil Young
Album: After the Goldrush
Track #5: Till The Morning Comes
 

Error in track. Skips to next song at about the 1’00 mark. Wiping cache/downloading has no effect.


Freezer
Rockstar
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  • Rockstar
  • 218 replies
  • December 28, 2020

https://deezer.page.link/1Y1m6rgBkedVbBWs9
Artist: Santana
Album: Caravanserai
Track #3: Look Up (To See What’s Coming Down)

Playhead gets to about 1’15 then skips to next track. Wiping the smart cache and/or downloading the album doesn't make a difference. 


Rudi
Ultimate Superstar
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  • Ultimate Superstar
  • 14316 replies
  • December 2, 2020

Also reported following your reply @fleurnoir so thank you again :relaxed:

Hey @Nikolasss2002 have you tried clearing the app's cache first? Let me know :wink:


Rudi
Ultimate Superstar
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  • Ultimate Superstar
  • 14316 replies
  • November 9, 2020

Thanks for reporting it @Joshy Ricou I've passed the info to our catalogue teams :thumbsup_tone2:


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