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Error on a song in Deezer, report it here



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Userlevel 6
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https://deezer.page.link/1Y1m6rgBkedVbBWs9
Artist: Santana
Album: Caravanserai
Track #3: Look Up (To See What’s Coming Down)

Playhead gets to about 1’15 then skips to next track. Wiping the smart cache and/or downloading the album doesn't make a difference. 

Userlevel 7
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Also reported following your reply @fleurnoir so thank you again :relaxed:

Hey @Nikolasss2002 have you tried clearing the app's cache first? Let me know :wink:

Thanks @Rudi, it plays fine now. I checked the song both in browser on PC and in the app on my phone back then and there were glitches in both at the same position. I guess it’s been fixed since then.

Userlevel 7
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I could play it fine on my side @fleurnoir 

Please try clearing the app's cache on your side to see if the track plays and let us know :wink:

Hi, there’s a problem in the following track. It reports an error around 00:51:

 

Userlevel 7
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Thanks for reporting it @Joshy Ricou I've passed the info to our catalogue teams :thumbsup_tone2:

There's an error in the song cold from rich brian near at the end (2:52-3:10) pls verify n correct

 

Hi there, thanks for reporting this! We'll ask the artist's distributor to send us the right file. ;)

Thank you. :)

Userlevel 7
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Hi there, thanks for reporting this! We'll ask the artist's distributor to send us the right file. ;)

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