Deezer For Creators

@Jaime. yes, the Artist page I requested is te one you quote https://www.deezer.com/en/artist/115397

And I am the owner of the label and manager of all the artists. These are RAY CUZA & SEPTETO SAZONANDO, LEO PIZARRO, LA SUCURSAL SA and PANTANITO.
Thanks for your help!

Hello @Rudi 
It's been almost a month since this happened and the correction has still not been made, will it be much longer?

Hey @Afuerenyo Music apologies for the delay. I have asked to our team and they suggested the following steps:

1.Sign out of backstage.
2. Fill in the ‘sign up’ form for the new artists. Add the same email address you used for PANTANITO in all of the requests
3.Submit the request.
4. Request will then be approved after internal check-up. You will not receive automated emails saying the procedure is complete so you need

Please keep in mind that the process can take up to 4 weeks after submission. If you don’t have access after that period, please let me know.
Thanks 

Hey @Jaime. Thanks for your search.

I already did as you said and I get this:
“You already requested access to Backstage” and it goes nowhere from here…
Any ideas?
Still got to artists more to go hehe
Thanx again and all the best!

@Afuerenyo Music I have asked to the team and the told me that when you fill the form you need to request access as a manager. 
Then you can add all your artists ID’s.
I hope that helps 

Hi there @Jaime. and thanks a lot for your help!
Right, I’m trying the way you just showed me and anyways it seem I have to delete the previous account because the email with which I registered PANTANITO is already in use (by me, of course) and start the process again…
This is what I get:

Thanx again for your help, please help me get this done

All the best!

M

Hey @Afuerenyo Music I have contacted the music team regarding that and they mentioned that they will proceed to delete the artist account you have with PANTANITO, but might take some time. So meanwhile, what you can do is to create your manager’s account with a different email (if that works for you) so you can gain time with your backstage request. Then after the artists account is removed, you can update that email and add PANTANITO as well.
Let me know how it goes. 

@Jaime. thank you so much for your help! I prefer to wait until they delete the account as long as they tell me when it’s done.

Greets and all the best!
M

Hi. I’m trying to request access to my artist profile via Deezer Backstage but it keeps trying to load the artist name and never stops. Have tried this for almost a week both on Safari and Firefox. Can you help? Thanks!

this is a screenshot of what’s happening; loading never stops and no artist name is shown. thanks,

Sergio.