Deezer For Creators

Hello, I requested backstage access 3-4 months ago and have not recieved a reply yet. Can someone help me get connected?

David

Hi, i have claim access to my artist account as Eternaldrakband@gmail.com 12 weeks ago and I have not received any answer. is this taken much longer? how do I know if my request is ok or not??

Thank you

Hi @BraveArmadillo @David Fabreguette  can you please contact our Deezer Support Team and provide as much information as you can such as email you used and URL on Deezer to your artist page and one of our agents will check the status of your request and what is the problem.
Let me know how it goes 

Hi @Andres Martinez I am sorry to hear that.
Please get in touch with our Deezer Support Team and provide them the email you use for your you application and also if you have the URL of your artist page already and one of our agents will help with your request.
Let us know how it goes

Hi!

I just requested access to Backstage stats and I wanted, in the meantime, to install the relevant app on my iPhone, but I can’t seem to find it anywhere.

Can you please let me know?

Many thanks in advance

Kindest regards

Giorgio

Hey @Giorgio Lanteri 

There isn't an app for that yet, but your feedback is great for the discussion around it, thank you 

Hi @Rudi 

We sent a request for the backstage a couple months back but so far we have not received the access. We are an indie label from Pakistan with over 30+ artists roster on our label. We will really appreciate if the access is given so we can market our artists and audiences to Deezer! 

Please do update us on this. Thank you. :)
 

Hey @Rearts 

Thanks for reaching out!

Because of the number of artists you manage, it's best for you to contact our Customer Care team here so that they can look into that for you 

I have just released a track and my distributor Distrokid has confirmed it’s live on Deezer; however i need a Deezer backstage access to check the analytics. I already claimed a profile with other stores but Deezer. I also put Distrokid’s support email on “distributor’s email” section as they do not have an official distributor email.

Hi @GeraldSmile if you requested access in our Backstage Platform and received an email confirmation, please keep in mind that might take 3-4 weeks for Deezer to grant you access to your artist page due to the high number or artist request.
If you don’t hear back from Deezer after that time, please let us know.
Thanks :)