Deezer For Creators

Hey @Altblankn 

Thanks for reaching out and sorry for the long wait.

Please contact our customer care team here and they should be able to help you out 

Hi @Evgen Kurbatoff 

Profile pic uploaded 

Hey Rudi,

I’ve claim my access to my artist page on backstage 10 days ago and i’m still waiting for it. Are you able to speed this up please ?

Thanks !

Maxime Lamotte

Hey @Maxime Lamotte 
The average response time from our backstage team is 3-4 weeks as they deal with a high volume of artists requests.
If after that period you have not hear from them yet, please contact our customer support team with all the relevant information regarding you application and they will be able check on the system.
Thanks for your patience

Hey! I'm Alen and I registered my artist in backstage but I entered the UPC wrong. Now I can't sign up again cause of my email and I never received an email from you. I need access and I don't know what to do. I don't want to use a different email address. Thanks!

Hey @Lleanto Boy 

Thanks for letting us know. The best now is for you to contact our customer care team here and they can help you sort that out 

Dear @Rudi,

Could you please give me the email for the Customer Care team? Everywhere I look, the links that say “contact them here” just take me straight to the main Deezer webpage, but no actual contact links.

Thank you,

Altblankn

Sure @Altblankn apologies for that. Just click on there link here or copy this into your browser: https://support.deezer.com/hc/en-gb/requests/new

Hello, Deezer I have sent a request for Deezer Backstage since Sep 7 but nothing going on

I haven't received any email from Deezer could you help me Please

https://www.deezer.com/th/artist/105673942

Hi ! To whom it may concern, i’m Asuncion, a french artist.

We have been submitting our request for 5 months and we still don’t have any anwsers.

We contacted the Deezer support 3 times in the Deezer website, once on Twitter and nothing has changed, even if they told us our request was taken. Is it normal ?

It’s important for us because we need to analyse our statistics, and the only plateform on which we can’t do that is Deezer.

Thanks for your answers

Asuncion

Hey @Kun Ananrattanasakul @asuncion 

Thanks for reaching out and for your patience. Please follow it up with our customer care team via the link above, on my reply - they'll help you out with that