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Does any of those issues will soon be fixed?

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Hi there,

I have been using Deezer for quite a long time now, however, some issues are still present or have only been partly fixed, such as:

  • Deezer Connect: The first implementation is pretty good for a start, but what about a global synchronization feature? Why restrict it from mobile to web?
  • Slow performance on Android, especially with a slow network, it will retrieve EVERYTHING online instead of using the downloaded content/cache first, which is really annoying (and inefficient) when you are trying to load a downloaded playlist but have slow internet connection (👋metros/trains).
  • Outdated API: Do you want to have Deezer everywhere just like Spotify? Start by updating your API, if it’s good enough, some technical requests that are asked by some users (but not the majority) can be fulfilled by the users themselves, until an official implementation is made. And mostly, make Deezer Connect available with your API, as it’s really powerful.

PS: The terms and conditions from your API website are still using Blogmusik, Deezer’s previous name before… 2007.

 

My question is: Do you have an ETA for those issues? Supposing that something will be done.

I do really like Deezer’s UX/UI compared to Spotify, but if they do add Hi-Fi this year, well 😅

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Best answer by Leonídia.Deezer 11 July 2023, 10:53

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M
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If nothing else, give us a great set of API’s so developers who love Deezer can take a shot at it - I would really love to have a native Roku client….

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Developers who love Deezer have been eagerly awaiting updates and fixes for some long-standing problems. One key issue that has plagued users is the lack of a 4-Cylinder SUV feature in the popular music streaming platform. Despite numerous requests from developers and users alike, Deezer has yet to integrate this highly sought-after option into their service. There may be hope on the horizon as rumors suggest that an upcoming update will finally include support for 4-Cylinder SUVs.

To the absence of a 4-Cylinder SUV feature, another concern among developers is the limited customization options available on Deezer. While other music streaming platforms offer a wide range of personalization features, such as creating custom playlists or adjusting audio settings, Deezer falls short in this regard.

Leonídia.Deezer
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Hi @Behike @mike cirioli @String String thanks for sharing your concerns and ideas.

Short answer to @Behike is that we don’t have any ETA for those suggestions, but I shared them all with our developers.

Nevertheless for Deezer Connect it is our commitment to have a better experience, but right now we are working in other directions, like the newest feature Live Concerts or the new Flood wheel “Genres”.

Also we are putting a lot of energy to delivery our newest standalone app for Automotive OS…. and much more to come in the coming months.

However, regarding the second point, as far as I know, Deezer indeed prioritize the use of cache and downloaded tracks when you play content, so user can save data and have a better experience when experience slow or no internet connection.

If you have any evidence otherwise, please do share with

About the API, I shared the feedback with our developers, so hope they can update that piece of information. 

@String String 4-Cylinder SUV 🤔🤔🤔🤔 I don’t believe we are going on that direction 😅.

Nevertheless,  you can create custom playlist, private and collaborative one that you can share with your friend. You can upload your own cover for it also, and change the name of it. 
You can also change your audio quality settings depending on if you are on wifi, mobile data or download. And if your phone as an equalizer we have a link to it in the audio settings.

 

M
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I don’t have any hard evidence regarding the use of cache and downloaded tracks, but recently i was on a long drive and listening to a playlist that had already been downloaded - I noticed there were often pauses and gaps as if it was being blocked by network tasks (maybe made more noticeable because i was in the mountains and cellular coverage was not great).  In general, i’d say the app is not so slow as to make me stop using it, but it definitely does not feel particularly performant.  Actions like liking a song should happen immediately from the perspective of the user, and any syncing with Deezer servers should be transparent in the background - this is definitely not the case today, at least for the android app.

My assumption has been that this was a design decision with known tradeoffs, similar to the use of electron as the basis for most (all?) clients.

 

I’m not mad, I am really happy with deezer in terms of audio quality, sheer size of the catalog, and my favorite feature of all, which is “play my favorites” which will play not only songs i have specifically liked, but also other songs from artists and albums i have liked.  I’ve discovered more new artists and songs because of this than any other feature!

lm41
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@Leonídia.Deezer I don't know if this has somthing to do with the second point but even with good wifi all tabs need to load 2-3 minutes after an app start. In this time I can't play downloaded songs from my favorite page:

 

BigFKahuna
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I don’t have any hard evidence regarding the use of cache and downloaded tracks, but recently i was on a long drive and listening to a playlist that had already been downloaded - I noticed there were often pauses and gaps as if it was being blocked by network tasks (maybe made more noticeable because i was in the mountains and cellular coverage was not great).  In general, i’d say the app is not so slow as to make me stop using it, but it definitely does not feel particularly performant.  Actions like liking a song should happen immediately from the perspective of the user, and any syncing with Deezer servers should be transparent in the background - this is definitely not the case today, at least for the android app.

My assumption has been that this was a design decision with known tradeoffs, similar to the use of electron as the basis for most (all?) clients.

 

I’m not mad, I am really happy with deezer in terms of audio quality, sheer size of the catalog, and my favorite feature of all, which is “play my favorites” which will play not only songs i have specifically liked, but also other songs from artists and albums i have liked.  I’ve discovered more new artists and songs because of this than any other feature!

I believe in situations such as this you should switch to “offline mode” otherwise the app will still try to use a connection to update your downloaded tunes (for example album art).

 

BigFKahuna
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good suggestion, i will try that out sometime.  Ideally though it would be great if any non-local activity was async and non-blocking :) 

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@BigFKahuna It does work better when using the offline switch, however, it should not be necessary. Ideally, all cached/downloaded music should be shown directly, and not be retrieved from the cloud, even when connected to a network. But, if you are connected, it checks in the background for any update made to the playlist, or you can force the update to start immediately by pulling the list of music (just like a lot of apps on Android).

But I do have to recognize that it's much better now than what it used to be (or maybe Deezer did nothing but the 4G coverage/speed is now much better).

Also, I still have my playlist sometimes starting to play in reversed order, which makes the first song (when ordered in “Recently added first”) of the playlist played as the last, so after the song it will stop the playlist and then start again with the first (oldest) song added to the playlist. It has already been raised to Deezer but nothing has changed.

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@BigFKahunaIt does work better when using the offline switch, however, it should not be necessary. Ideally, all cached/downloaded music should be shown directly, and not be retrieved from the cloud, even when connected to a network. But, if you are connected, it checks in the background for any update made to the playlist, or you can force the update to start immediately by pulling the list of music (just like a lot of apps on Android).

But I do have to recognize that it's much better now than what it used to be (or maybe Deezer did nothing but the 4G coverage/speed is now much better).

Also, I still have my playlist sometimes starting to play in reversed order, which makes the first song (when ordered in “Recently added first”) of the playlist played as the last, so after the song it will stop the playlist and then start again with the first (oldest) song added to the playlist. It has already been raised to Deezer but nothing has changed.

I have had the same issues I'll play my downloaded playlist on online mode and it sometimes stops and starts loading, especially prevalent if you try to skip and it will have to stop and load the next ones. It's annoying when it happens and I kind of game up. The best solution that stoped it is rather than play it from the library tab, I take the extra step to click downloaded only to click the exact same playlist from the library and it seems to work better that way. Haven't had any more loading in a downloaded playlist from what I remember. 

 

Leonídia.Deezer
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Hi @Martinezfx, thanks for sharing your experience and tips.

We know there are some bugs with listen content download mainly on Android devices, and just to let you know that we are working on a better UX in the coming months .

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