Answered

Why does Chromecast not work?


I am trying to cast to my Chromecast on Nvidia Shield. It starts up and then stops with a message that someone else must be listening. There is no one else. Why doesn't casting work?

 

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Best answer by Yula 27 February 2022, 13:09

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Userlevel 3
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Hello everybody! :hugging:

This was reported but unfortunately I have not heard back from the development team. I have follow everyone in this post. :pray_tone3:

Can you please send me a Private message with your user ID and the devices you cast to and from. I will relaunch the report with your information. 

:bangbang: Please do not share the info on your account on this thread :bangbang:

 

Hi @Yula , I tried my best but couldn't figure out how to send a private message here?

You can click here: @Yula then in the next page you can click on button to send message

Thanks @kid-a78 . Strange: if I just click that, a pop-up screen briefly opens but quickly redirects to Yula's community member page where I can't see an icon for sending a message. But if I long-press that, a pop-up opens instead, where a send message icon does exist. This is a mobile Firefox browser, maybe that's doing things incorrectly.

Regardless, @Yula : when I try to send a message to you, I get a note that “This member can only receive messages from members they are following.”

Userlevel 3
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Do you have any news? I still have problems. It’s not possible 

Userlevel 3
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For your information I think that Unfortunately Deezer dev don't work at the problem in this moment.

I'm very disappointed 😞

Userlevel 6
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Yula, can you please tell us what the situation is regarding the Chromecast fix? It is now the 14th day that the function has ceased to function. For example, for me, it is the only way to take full advantage of hifi quality and that is why I subscribed to Deezer. Now I'm paid for something that doesn't work and I can't use it. Can you please tell us all how much longer we have to wait?

Userlevel 6
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So I got a message from Yula, saying that fixing Chromecast is not a priority at the moment.....what can I say....We should ALL send an email to the support team to give it priority..!!!!!!!!

Incredible that Deezer does not move! Spotify will be my new jukebox!

Ciao !

Userlevel 7
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Hello everybody, unfortunately no news yet. 

Please send an email to our Support here: 

https://support.deezer.com/hc/en-gb/requests/new

They will add you to the list of affected users and you will receive an email when the problem is solved! 

 

Userlevel 1
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Again…@yula? How many times do we have to do that? 

Personally, I gave up: I now switched to Tidal and discontinued the Deezer paid account.

Userlevel 7
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Again…@yula? How many times do we have to do that? 

Just once!

Userlevel 1

Still no fix?

Userlevel 3
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Still no fix?

I tried yesterday evening and I still had the issue

Userlevel 3
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In this period I’m checking chromecast integration with Spotify and I have to say that work very fine.

I can control my queue and I can add more song to the queue. And very important, I never lost connection between app and devices.

with deezer all of this it’s impossible and I always lost the connection, also for the devices that at moment work with deezer.

 

Userlevel 1
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Received the message from Deezer that they will not fix it. End of story… we changed to Spotify. Works perfectly! 

Userlevel 6
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What? Unbelievable!!! Instead of improving its services, Deezer is totally degrading it. No moving forward, many shortcomings that no one can address. My patience has reached its peak and I'm off to Tidal, which is better at many things. farewell. Bye. Big disappointment.

Userlevel 7
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@Nussie800 

Please name the exact source of this statement!

Userlevel 3
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Received the message from Deezer that they will not fix it. End of story… we changed to Spotify. Works perfectly! 

Are you sure. I talk about this issue yesterday with help center. They said me that are working on the problem. 

did Help center say you that they stop to work to this issue?

Userlevel 1
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Received the message from Deezer that they will not fix it. End of story… we changed to Spotify. Works perfectly! 

Are you sure. I talk about this issue yesterday with help center. They said me that are working on the problem. 

did Help center say you that they stop to work to this issue?

They are working on it… and hoping someday it will be fixed. But this will not be in the near future. In our case they put the blame on Harman Kardon. That is not the case. So in the end Deezer was so honoust to wish me will and maybe in the future someday sometime when Deezer will eventually fix it….then we will think about it to return to Deezer. The only reason for us would be that Spotify only has mainstream artists, Deezer has more the alternative music. But more and more artists are to be found on Spotify so for now we changed to a free Deezer account to play ‘on the road’ and Spotify at home. Hope this answers your question. 😊

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@Nussie800

Please name the exact source of this statement!

Deezer Support

Userlevel 7
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@Nussie800 

First you write this:

“Received the message from Deezer that they will not fix it.”

then that

“They are working on it… and hoping someday it will be fixed.”

 

I have now started an inquiry myself, since obviously subjective interpretations are being transformed into facts. :expressionless:

Userlevel 1
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@Nussie800

First you write this:

“Received the message from Deezer that they will not fix it.”

then that

“They are working on it… and hoping someday it will be fixed.”

 

I have now started an inquiry myself, since obviously subjective interpretations are being transformed into facts. :expressionless:

I get your point. This is also because of the different answers we get (in 1 day??) on our (many) inquirys. Depends on which person from Deezer reponds. I tried to delete the previous one but that is not possible. If you know how to, please tell me. 

Userlevel 6
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I got  message from Yula, that this problem is not a priority for them.. 🤷

 

"We have reported it, but our product team is in the middle of other projects and we have pushed it as much as we could.
Unfortunately, it is not a priority now.
If you send a mail to our Support they will add you to the list of users that are affected and you will receive an email when it's fixed.
The more people we can link to the incident the more it will become a priority."

Userlevel 3
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Do Anyone knows a service to transfer all library from deezer  to Spotify? I need transfer all members of a family account 

Userlevel 7
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@kid-a78 

Try this: LMGTFY

Deezer fix this issue with Chromecast. It’s been over more than 2 months now and this is just absurd. People pay for your Hifi quality streaming service but what good is it when it doesn’t work? 

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